Gravel Master Ltd Reviews

Name: Gravel Master Ltd
Address: Unit 10, Hayfield Business Park, Doncaster, Doncaster, Auckley
Rating: 4.17

4.2 Rating 187 Reviews

79 %

of reviewers recommend Gravel Master Ltd

Company Reviews

Info

About Gravel Master Ltd:

Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors. We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require. At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service. We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.

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Phone:

0330 058 5068

Location:

Unit 10, Hayfield Business Park, Doncaster, Doncaster
Auckley
DN9 3FL

Gravel Master Ltd 1 star review on 1st May 2021

Rachael

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to give zero. Took my money 4 weeks ago and no sign of delivery. As with other reviewers I have found them impossible to contact. Worst customer experience I have ever experienced. Avoid at all costs. Now taking legal action”

Helpful Report

Posted 4 years ago

“Paid £85 for topsoil which was due to be delivered 3 days ago. It didn't arrive and the company aren't answering the phone or responding to emails. Terrible customer service. Worst I've ever experienced. I've been in touch with Trading Standards about the company. They have been very helpful.”

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Posted 4 years ago

“Avoid this company!! Ordered 1 Ton bag over. Month ago, I have been given 2 delivery dates but my order has not arrived.. No communication, Poor customer service, After many emails and no reply and trying for weeks to call and speak to someone for an update I finally got through this morning and I am now told after 6 weeks they do not have stock and I will get a refund in 14 days !!”

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Posted 5 years ago

“Worst experience ever! They don't deliver what you have ordered and paid for. Impossible to contact them, as only automated emails and nobody answer phone calls. They gives delivery dates from the start which isn't true. When Day arrive, and you look at the tracking, it says further ahead. And this just go on and on. All in all nothing better than a scam company, which we now have reported to several instances.”

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Posted 5 years ago

“Awful experience! Avoid Avoid Avoid!!! Ordered bulk bag of pebbles on 29th May and was given Friday 12th June as the earliest date of delivery. A little frustrating but accepted it was a difficult time and wasn’t in any real hurry and so proceeded anyway. Got an email immediately after saying the order and date were confirmed and so thought all was ok. Emailed the company as the 12th approached to check everything was ok (Phone lines were not being answered) as hadn’t had any further communication from them and no reply, the 12th came round and still couldn’t get hold of gravel master and so called the delivery company who confirmed they hadn’t received the items from gravel master to deliver. Finally managed to get hold of them on the 15th and they said it would be another few weeks before we received the item and so asked for it to be cancelled and a refund processed, received an email to confirm this and so thought my dealings with them were done... Tuesday 23rd June and a lorry turns up trying to deliver the pebbles! Had already placed a new order with a different company on the 15th that were delivered on the 17th and so we sent the driver away. Spent nearly 2 hours to try and get through to customer services to be told that the refund still hadn’t been processed and so I guess the order was never cancelled. I’m still awaiting the refund but would definitely not deal with this company ever again!”

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Posted 5 years ago

“Awful company, been ripped off and LIED too. Fed up tried everything to contact them but its impossible. Happily still taking orders off poor unsuspecting customers shame on the lot of you”

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Posted 5 years ago

“I placed an order on the 26th April 2020, so far all I have received are automated emails, empty promises and lies! If you are considering doing business with this company then hang onto your money like they’ve hung onto mine!”

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Posted 5 years ago

“They keep your money and their product. Should be pursued by Trading Standards. Not worth a personal civil case, but avoid at all costs! Zero stars!!!”

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Posted 5 years ago

“Awful. £267 worth of stones ordered and never arrived.”

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Posted 5 years ago

“HORRENDOUS company please please avoid at all costs. Ridiculous what they are getting away with. Shame on the bloody lot of them. Using coronavirus to rob people blind. Disgusting”

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Posted 5 years ago

“Shocking experience, poor soil quality, and even worse customer service! After almost two months of struggling with the communication with them (I tried calling them several times, but after waiting 45 minutes for someone to answer the phone, I gave up) about my refund for the soil, firstly, I didn't accept the order and returned it immediately, secondly, it was delivered with almost two-week delay without notice, the website states that it should be delivered within two to three days, not weeks when the garden was ready! And thirdly and most importantly, the reason for my return, the soil was of very poor quality, lots of stones, sticks and it looked like street dirt. Finally, after a few emails and argue, try to explain that the soil was very poor quality and I had photos to prove it but still not accepted/ignored by them I was offered a refund but they will keep £ 50 from the order so that's 55 % of order price for the return fee, shocking. So don't be encouraged by the fact that they are a bit cheaper than others (which is not true because I found a better offer and great quality soil with next day delivery and cheaper) because now it turns out that this is the most expensive soil I have bought and I do not have it!”

Helpful Report

Posted 3 years ago

“Ordered gravel on the 3rd of April and they stated it would be here on the 20th but it didn't arrive tried phone them but after being on hold for hours on end I gave up it ended arriving on the 28th. I had to to call TPN to find out where my gravel was and they were better in dealing with it than the sender ill not order from gravel master again”

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Posted 4 years ago

“Do not order with this company it’s a SCAM! Only received half my order so naturally when you try to make contact nobody answers the phone. The live chat is dodgy - they ask for you’re name & email & then the conversation ends. They send pathetic automated responses to emails. Take note of the delivery company should you receive anything..if your lucky & then you will track the order back to its source as a point of contact should you take legal proceedings. I have now reported this company to the police & now I’m taking legal action.”

Helpful Report

Posted 4 years ago

“Terrible terrible customer service. Ordered 2 bags and only 1 arrived. No explanation from the company. Tried ringing but Alle you get is a messages and held in a Queue...o must have spent over 3 hrs overall trying to get through. I have not had a response to my emails and no one answers on chat. It's a Shambles of a company and terrible service. They take your money Bute do not deliver. Avoid this poor third rate company.”

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Posted 4 years ago

“HORRENDOUS company avoid at all cost. Hundreds like myself have been lied too and ripped off, using coronavirus as an excuse to make thousands off innocent customers. Bloody shame on them.”

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Posted 5 years ago

“Awful service. Scam company. They take your money and you don't get your order. No customer service. Most disgusting we ever have dealt with”

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Posted 5 years ago

“Ordered gravel and they've been delivered to the purchase address not the delivery address. Spoken to people on chat who deferred it to the fulfillment team who said they will ring me back. It has been over a week and no calls. Gravel still at the wrong address. We've rung and rung customer service, and they put the phone down after half hour. Don't buy, if there is an issue you can't get hold of anyone to sort it.”

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Posted 4 years ago

“The delivery did not arrive, waited in all day. They did not e_mail or contact me at all to say it wasn’t going to be delivered. Tried telephoning them for 45 minutes on 2 separate days, I e -mailed customer services who offered no apologies just said they were having delays and would ring us to arrange delivery when item ready. Furter e-mails to the sales department twice to cancel the order. NO REPLY to either e_mail. No communication from them, then at 8-15 this morning the order arrived. Luckily I was here as they did not advise delivery would be today. The delivery driver would not put the order on our hard standing but insisted on putting it on the public pavement or he said he would take it back. This is most inconvenient as we are away now so the gravel will have to be left on the pavement for 5 days. The Cotswold gravel I ordered is advertised as 20 cm it’s more like 10-20 mix. Would not use them again their customer service is dreadful.”

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Posted 4 years ago

“DO NOT USE THIS COMPANY! THEY WITHELD MY ORDER AND REFUSED TO RESPOND TO ANY ATTEMPTS TO CONTACT THEM. The company failed to deliver the product (playground bark) I had ordered on two seperate occasions on the date stated (13th April), resulting in vulnerable elderly relatives doing the pick-up from nursery, thus putting them at risk for absolutely no reason. At no point did the company notify me that there was going to be a delay with delivery. With the most recent order I have repeatedly attempted to contact the company to request information on my order. I had no response either by phone (I have spent over 3 hours on hold), email or via the chat feature. Out of the blue the order turned up today (2 weeks late). By now I just wanted a refund but was afraid that if I refused delivery I would never get my money back. I cannot stress strongly enough - AVOID THIS COMPANY!”

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Posted 4 years ago

“I can't believe any company would have such an appalling level of service, so have concluded this is a fraudulent company. Paid for goods 4 weeks ago, received nothing, despite a delivery date (now long passed). Have emailed, telephoned (all given extention numbers) tried 'live chat' all on several occasions over the last seven days, no response from any avenue. DO NOT USE GRAVELMASTER, this is a scam site.”

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Posted 4 years ago

Gravel Master Ltd is rated 4.2 based on 187 reviews