Ordered 1 Ton bag over. Month ago, I have been given 2 delivery dates but my order has not arrived..
Poor customer service,
After many emails and no reply and trying for weeks to call and speak to someone for an update I finally got through this morning and I am now told after 6 weeks they do not have stock and I will get a refund in 14 days !!”
“Worst experience ever! They don't deliver what you have ordered and paid for. Impossible to contact them, as only automated emails and nobody answer phone calls. They gives delivery dates from the start which isn't true. When Day arrive, and you look at the tracking, it says further ahead. And this just go on and on.
All in all nothing better than a scam company, which we now have reported to several instances.”
“Awful experience! Avoid Avoid Avoid!!! Ordered bulk bag of pebbles on 29th May and was given Friday 12th June as the earliest date of delivery. A little frustrating but accepted it was a difficult time and wasn’t in any real hurry and so proceeded anyway. Got an email immediately after saying the order and date were confirmed and so thought all was ok. Emailed the company as the 12th approached to check everything was ok (Phone lines were not being answered) as hadn’t had any further communication from them and no reply, the 12th came round and still couldn’t get hold of gravel master and so called the delivery company who confirmed they hadn’t received the items from gravel master to deliver. Finally managed to get hold of them on the 15th and they said it would be another few weeks before we received the item and so asked for it to be cancelled and a refund processed, received an email to confirm this and so thought my dealings with them were done...
Tuesday 23rd June and a lorry turns up trying to deliver the pebbles! Had already placed a new order with a different company on the 15th that were delivered on the 17th and so we sent the driver away. Spent nearly 2 hours to try and get through to customer services to be told that the refund still hadn’t been processed and so I guess the order was never cancelled. I’m still awaiting the refund but would definitely not deal with this company ever again!”
“I placed an order on the 26th April 2020, so far all I have received are automated emails, empty promises and lies!
If you are considering doing business with this company then hang onto your money like they’ve hung onto mine!”