DO NOT USE THIS COMPANY! THEY WITHELD MY ORDER AND REFUSED TO RESPOND TO ANY ATTEMPTS TO CONTACT THEM. The company failed to deliver the product (playground bark) I had ordered on two seperate occasions on the date stated (13th April), resulting in vulnerable elderly relatives doing the pick-up from nursery, thus putting them at risk for absolutely no reason. At no point did the company notify me that there was going to be a delay with delivery. With the most recent order I have repeatedly attempted to contact the company to request information on my order. I had no response either by phone (I have spent over 3 hours on hold), email or via the chat feature. Out of the blue the order turned up today (2 weeks late). By now I just wanted a refund but was afraid that if I refused delivery I would never get my money back. I cannot stress strongly enough - AVOID THIS COMPANY!