Shocking experience, poor soil quality, and even worse customer service! After almost two months of struggling with the communication with them (I tried calling them several times, but after waiting 45 minutes for someone to answer the phone, I gave up) about my refund for the soil, firstly, I didn't accept the order and returned it immediately, secondly, it was delivered with almost two-week delay without notice, the website states that it should be delivered within two to three days, not weeks when the garden was ready! And thirdly and most importantly, the reason for my return, the soil was of very poor quality, lots of stones, sticks and it looked like street dirt. Finally, after a few emails and argue, try to explain that the soil was very poor quality and I had photos to prove it but still not accepted/ignored by them I was offered a refund but they will keep £ 50 from the order so that's 55 % of order price for the return fee, shocking. So don't be encouraged by the fact that they are a bit cheaper than others (which is not true because I found a better offer and great quality soil with next day delivery and cheaper) because now it turns out that this is the most expensive soil I have bought and I do not have it!