“When I made the initial purchase the website stated that postage was free, however when I went to checkout there was a postage charge of ÂŁ6.
I reside in Northern Ireland which is part of the UK so I don’t understand why I was charged for postage.”
“Ordered item over 7 days ago, estimated delivery was outside the suggested delivery window. Incorrect item delivery by Evri. As soon as Golf Shoes became aware or the issue, they contacted me by phone, apologised & issued a replacement item. Very professional & quick to respond.”
Good morning
Thank you for taking the time to Review Golf Shoes. As soon as I read the review I wanted to pick the phone up to you especially as we pride ourselves on good customer service.
As discussed over the phone we didnt receive the emails. However, as promised we have sent the shoes out to you and they will be with you on Monday.
Once again I apologise for the error and the inconvenience caused
Thanks
Sue
Good morning,
Thank you for taking the time to review Clarkes' Golf, we read all of the reviews as your experience is important to us. I am so sorry the shoes were not waterproof. These shoes come with a 1 year waterproof warranty.
If you return them to us we can look to exchange or refund you. The returns service is free of charge just simply follow this link.
https://www.royalmail.com/track-my-return#/details/5833
I hope this helps. Any questions please do not hesitate to contact us on hello@golfshoes.co.uk or 01744 419914
Kind Regards
Golf Shoes
