“Was advised I would receive them on Tuesday. Had an email from Evri saying I'd get them soon. Contacted golf shoes on Tuesday who said they'd only just been picked up. Got an email from Evri saying that they now had them. Thursday still waiting.”
Good morning
Thank you for your reviews your feedback is very important to us as we are always striving to give the best possible customer service. I have looked into your order and I can see that you ordered on Good Friday. The next working day pick up after the bank holiday weekend was Tuesday 2nd April I have tracked your order and you received it on Thursday the 4th April. Your delivery was delayed by 1 day. I have also checked your order and can confirm you were not charged postage.
We have since called you to apologise for the delay. I trust all is in order and look forward to you shopping with us in the future
Kind Regards
Clarkes' Golf
“My shoe size is normally an 11, but with golf shoes I go a size larger, to compensate thicker sports socks.
These size 12 I ordered I struggled to get them on, even using a shoe horn, they were very tight, I think, because they were a very narrow fit.
Unfortunately I had to return them, shame, nice shoe.
Regards, Alan Oakes.”
Good morning
Thank you for taking the time to review Clarkes' Golf. We read every review always striving to give the best customer service possible. I can confirm that if you require a refund we would charge the £4 return postage. However, if you exchange this would be free of charge and you would not incur any costs. We would however like to refund the £4 next time you shop with us.
I hope this helps and thank you for shopping with Clarkes' Golf
Kind Regards
Clarkes' Golf
Good morning
Thank you for your review, I have looked into your order and I can see that we had a glitch with the website where your order was not recognised. This has now been rectified now and your order is due to be delivered today. I know we were in communication with you through out this.
I apologise for the delay and i look forward to you shopping with us again in the future.
Regards
Clarkes' Golf
Good morning,
Thank you for your review, I have looked into your order and I can see there was a IT glitch with your order. We contacted you straight away and advised we could get your shoes direct from the supplier. This is what we did and I can now see you are in receipt of them.
I apologise for the error and the inconvenience caused and we look forward to you shopping with Golf Shoes again in the future.
Kind Regards
Golf Shoes
Good morning
Thank you for your review,I have looked into your order and i can see that you purchased a £10 gift card and also some balls worth £38 for no cost at all.
We called you say this was an error with the website and we were unable to send the balls out for zero cost.
We did however refund you £3.95 as you were charged postage.
I am sorry you felt judged this was not our intention at all.
Kind Regards
Golf Shoes
“What was disappointing is the amount of time it took to inform me my product was out of stock after receiving an order and shipping confirmation? This was impacted especially as it was a birthday present and time sensitive, good thing I ordered early and was able to buy elsewhere. Once informed they did refund and apologised very quickly with promise of compensation voucher.”
Good morning
Thank you for taking the time to review Golf Shoes, we read all the reviews always striving to give the best possible service.
I have looked into your order and I can see that we were unable to locate your order, and we didnt notify you straight away. I once again apologise for the error and as promised we have sent you a voucher by way of an apology
I hope this helps
Regards
Golf Shoes
“The shoes I ordered were listed as a sale item and with 1 pair left in stock. After having my eye on these for a while I snapped at the chance to order. The product page was very informative and the order process really straightforward. Delivery was even prompt arriving a few days before expected.
The downside was that the shoes were very clearly either pre-owned & previously returned or an ex-demo pair with various outer creases but nothing too upsetting. The major concerns being a slight upturn on the inner sole which didn’t give me that new shoe feeling along with a very damaged box. Not what I was expecting from a brand that comes across very slick and professional. Ultimately you get what you pay for.”
Good afternoon
Thank you for taking my call today, as I said on over the phone we are very disappointed that you received the shoes in a disatisfactory manor. We work really hard and have measures in place to ensure this does not happen.
Thank you for accepting our apologies and we look forward to you shopping with us in the future.
Regards
Clarkes' Golf
Good morning
Thank you for taking the time to review Clarkes' Golf. Having looked into your order I can see there was a delay in receiving your shoes with DPD. I have gone through our email trail and I feel the customer service you received was exceptional, we replied to every email looking to resolve the situation as efficiently as possible. You said you paid for special delivery, and wanted compensation for this. Again, I looked into your order and this was on a FREE next day service. As a gesture of goodwill we refunded what would have been the postage costs immediately.
I am sorry you feel that you feel you are unable to shop with us again.
Regards
Clarkes' Golf
