Hi
Thank you for taking the time to review Clarkes' Golf. I have had a look at your order. You placed it at 5.52pm on the evening of the 5th May and your item was scanned and packed at 8.25am the next morning.
Unfortunately we did not realise you were not in receipt of the shoes until you posted this review, we then got in touch with you immediately and sent a new pair out to you on a next day service. We have checked and can see that you are now in receipt of your order.
We apologise for the delay and look forward to you shopping with Golf Shoes again in the future
Kind Regards
Golf Shoes
Good Morning
Thank you for taking the time to review Golf Shoes, we read every review always striving to give the best customer service possible. We have looked into your order and I can see you have chosen a 2-3 working day delivery.
We have tracked your order and it is due for delivery today. This makes it 1 day late. I apologise for the delay as it was held up with the couriers. I have tried calling you today and left a message.
Kind Regards
Golf Shoes
Good morning
Thank you for taking the time to review Golf Shoes, we read all the reviews always striving to give the best customer service possible.
We have looked into your order and can now see the shoes didn't receive another scan from the courier after they left us. We have contacted DPD and they have now located the shoes.
We apologise for the delay, and have contacted you by phone to rectify the matter immediately.
Kind Regards
Golf Shoes
Morning
Thank you for taking the time to review Golf Shoes. We have looked into your order and we can see that you ordered on the 13th January and we did send the shoes out with DPD on this date for next day delivery.
We have tracked your item and it seems like it has got delayed with DPD however it is due out today for delivery.
We apologise for the delay
Kind Regards
Golf Shoes
Good morning,
Thank you for taking the time to review Golf Shoes. We read every review always striving to give the best possible service. We have looked into your order and can see that you ordered late Thursday evening 12th December on a 2 to 3 working day delivery. You received your shoes on the 18th which was indeed a day late.
We do apologies for the delay and hope this will not stop you shopping with us in the future
Regards
Golf Shoes
Good morning,
Thank you for taking the time to review golf shoes. We read every review always striving to give the best customer service possible. We have looked into your order and you originally ordered the incorrect size. You emailed this to us and we replied immediately advising that the shoe size requested was not available.
You then chose an alternative shoe and this was sent straight out to you. We are unsure to what you are referring to in your review and after looking into this we responded to your emails swiftly and sourced an alternative shoe for you.
We feel that you received great customer service.
Thanks,
Golf Shoes
Good morning,
Thank you for taking the time to review Clarkes' Golf, we read all of the reviews as your experience is important to us. I am so sorry the shoes were not waterproof. These shoes come with a 1 year waterproof warranty.
If you return them to us we can look to exchange or refund you. The returns service is free of charge just simply follow this link.
https://www.royalmail.com/track-my-return#/details/5833
I hope this helps. Any questions please do not hesitate to contact us on hello@golfshoes.co.uk or 01744 419914
Kind Regards
Golf Shoes
“Order a pair of golf shoes for my partner. Order came but shoes too small so did an exchange order for next size up. Sent shoes back using the recommended courier service. It has showed that shoes have been returned and new shoes have been dispatched. This was a month ago and still no shoes but have my money. Not good customer service at all”
Good morning
Thank you for taking the time to review Golf Shoes. We read every review as your experience is very important to us. I have checked your order and I can see you purchased the original pair of shoes on June 30th and we received the returned pair on 8th July. We then sent out the new shoes on 9th July via Royal Mail.
I have checked the tracking and it looks like it has been lost in transit. We were unaware of this, until this review. Please accept our apologies and I can confirm another pair will be sent to you on Monday for next day delivery.
Kind Regards
Golf Shoes
Good afternoon,
Thank you for taking the time to review Golf Shoes. Your thoughts and experience is important to us. We read every email, always striving to give the best possible service.
We have looked into your order and we can see that you purchased late on Tuesday on a free 2-3 day service. The parcel should have arrived with you by Monday at the latest. I have checked the tracking and it was in deed a day late.
We are sorry for the delay, and the inconvenience caused. We have also been in touch to apologise.
I hope this is okay
Kind Regards
Golf Shoes
Good morning,
Thank you for taking the time to review Golf Shoes. I have taken a look at your order and I can see that we did have a stock error with the shoes. We do run a live stock website and we work very hard to keep it accurate, however on this occasion we were unable to locate your order.
We did call you straight away to advise of the error and followed this up with an email with some alternative shoes.
Once again I apologise for the error and hope you will shop with us again in the future.
Kind Regards
Golf Shoes
Good morning
Thank you for taking the time to review Clarkes' Golf your thoughts are very important to us, as we are always striving to give the best possible service to our customers.
We have looked into your order and we can see you ordered on Saturday 18th May on a 2-3 day delivery Your order was delivered on 25th May we are so sorry the delivery was late and we would like to issue you a gift card by way of an apology
We hope this helps and we look forward to you shopping with us again in the future.
Kind Regards
Sue
Good afternoon
Thank you for taking the time to review Golf Shoes. Your experience is important to us as we are alwas striving to give the best possible service. I have looked at your order and I can see that you sent the shoes back to us as you deemed them as faulty. The shoes were purchased on the 4th May and sent straight out to you on a next day service. You then returned them to us and you were refunded on 7th May.This I think is a very quick turnaround.
I can confirm you were charged return postage which was an error and this has since been refunded.
Considering everything, I do think the 1 Star review was slightly harsh.
Kind Regards
Golf Shoes
“I made an order last week Thursday and was meant to be delivered the next working day.Till now no avail. Despite all, I paid extra for expedited delivery.”
Good morning
Thank you for your reviews your feedback is very important to us as we are always striving to give the best possible customer service. I have looked into your order and I can see that you ordered on Good Friday. The next working day pick up after the bank holiday weekend was Tuesday 2nd April I have tracked your order and you received it on Thursday the 4th April. Your delivery was delayed by 1 day. I have also checked your order and can confirm you were not charged postage.
We have since called you to apologise for the delay. I trust all is in order and look forward to you shopping with us in the future
Kind Regards
Clarkes' Golf
Good morning,
Thank you for reviewing Golf Shoes. Your views and experiences are very important to us. I have looked into your order and I can see that you were in fact sent the incorrect shoes, which we apologise. I can also see that this was rectified immediately and we followed this up with a call to apologise and a gift card was issued by way of an apology.
We trust all is in order and we look forward to you shopping with us in the future
Kind Regards
Golf Shoes
Good morning
Thank you for taking the time to review Clarkes' Golf. I have looked into your order and this is the first time we were aware that you are not in receipt of your parcel. I can see that your order is at the Edinburgh depot and has not moved since the 28th December. I will contact Royal Mail this morning and if the parcel is deemed as lost we will issue you another pair of shoes immediately.
I will be in touch today
Kind Regards
Clarkes' Golf
“very poor service. They rang to say all although advertised they did not have in stock. The problem is except for 1 call. But have not called since to inform me what is happening.”
Good morning,
Thank you for taking the time to review Clarkes' Golf. We have looked into your order and we can see that we did have a stock error with this item. We do run a live stock website and we work really hard to keep it accurate, however on this occasion we were unable to locate it. We can see from our records that we contacted you immediately by phone advising of the error and we asked if you would like us to source them direct from the supplier. You agreed to this. We then followed this up with an email advising that the shoes had been ordered and there would be a 5 day lead time.
We can see see that you are now in receipt of the shoes and you received them within the time frame given.
We apologise for the stock error and the inconvenience caused
Kind Regards
Clarkes' Golf
Good morning,
I have taken a look at your order and I can see that we had a stock issue. We do run a live stock website and we work really hard to keep it accurate. However on this occasion we were unable to locate your item.
We did call you straight away but there was no answer so we then followed it up with an email. I apologise once again for the error and we look forward to you shopping with Clarkes' Golf in the future
Kind Regards
Clarkes' Golf
Good morning
Thank you for taking the time to review Clarkes' Golf your views are important to us. I have looked into your order and I can see the parcel left us the same day as ordered but is was unfortunately was lost in transit.
As soon as we were aware of this we tried to source the same product and was unable to do so. We issued a refund straight away.
I apologise for the inconvenience caused.
Kind Regards
Clarkes Golf
“Have two pairs of all leather outer
Sketchers golf shoes from other supplier - excellent. The pair I ordered here are synthetic sketchers - absolute rubbish”
Good morning
Thank you for taking the time to review Clarkes' Golf. We read every review. Always striving to give the best possible service to our customers.
I can confirm you ordered a synthetic shoe from us. If you are not happy with it please send it back to us and we would be happy to exchange or refund it for you. We do a wide range of Skechers shoes for you to choose from
I hope this helps
Kind Regards
Sue
