“I made an order last week Thursday and was meant to be delivered the next working day.Till now no avail. Despite all, I paid extra for expedited delivery.”
Good morning
Thank you for your reviews your feedback is very important to us as we are always striving to give the best possible customer service. I have looked into your order and I can see that you ordered on Good Friday. The next working day pick up after the bank holiday weekend was Tuesday 2nd April I have tracked your order and you received it on Thursday the 4th April. Your delivery was delayed by 1 day. I have also checked your order and can confirm you were not charged postage.
We have since called you to apologise for the delay. I trust all is in order and look forward to you shopping with us in the future
Kind Regards
Clarkes' Golf
Good morning,
Thank you for reviewing Golf Shoes. Your views and experiences are very important to us. I have looked into your order and I can see that you were in fact sent the incorrect shoes, which we apologise. I can also see that this was rectified immediately and we followed this up with a call to apologise and a gift card was issued by way of an apology.
We trust all is in order and we look forward to you shopping with us in the future
Kind Regards
Golf Shoes
Good morning
Thank you for taking the time to review Clarkes' Golf. I have looked into your order and this is the first time we were aware that you are not in receipt of your parcel. I can see that your order is at the Edinburgh depot and has not moved since the 28th December. I will contact Royal Mail this morning and if the parcel is deemed as lost we will issue you another pair of shoes immediately.
I will be in touch today
Kind Regards
Clarkes' Golf
“very poor service. They rang to say all although advertised they did not have in stock. The problem is except for 1 call. But have not called since to inform me what is happening.”
Good morning,
Thank you for taking the time to review Clarkes' Golf. We have looked into your order and we can see that we did have a stock error with this item. We do run a live stock website and we work really hard to keep it accurate, however on this occasion we were unable to locate it. We can see from our records that we contacted you immediately by phone advising of the error and we asked if you would like us to source them direct from the supplier. You agreed to this. We then followed this up with an email advising that the shoes had been ordered and there would be a 5 day lead time.
We can see see that you are now in receipt of the shoes and you received them within the time frame given.
We apologise for the stock error and the inconvenience caused
Kind Regards
Clarkes' Golf
Good morning,
I have taken a look at your order and I can see that we had a stock issue. We do run a live stock website and we work really hard to keep it accurate. However on this occasion we were unable to locate your item.
We did call you straight away but there was no answer so we then followed it up with an email. I apologise once again for the error and we look forward to you shopping with Clarkes' Golf in the future
Kind Regards
Clarkes' Golf
Good morning
Thank you for taking the time to review Clarkes' Golf your views are important to us. I have looked into your order and I can see the parcel left us the same day as ordered but is was unfortunately was lost in transit.
As soon as we were aware of this we tried to source the same product and was unable to do so. We issued a refund straight away.
I apologise for the inconvenience caused.
Kind Regards
Clarkes Golf
“Have two pairs of all leather outer
Sketchers golf shoes from other supplier - excellent. The pair I ordered here are synthetic sketchers - absolute rubbish”
Good morning
Thank you for taking the time to review Clarkes' Golf. We read every review. Always striving to give the best possible service to our customers.
I can confirm you ordered a synthetic shoe from us. If you are not happy with it please send it back to us and we would be happy to exchange or refund it for you. We do a wide range of Skechers shoes for you to choose from
I hope this helps
Kind Regards
Sue
“The courier DPD local is a shambles, had to drive an hour away to pick it up from a local pick up point! Couldn’t rearrange delivery only option was to pick it up! Very poor from them! Saying that the shipped it out within 2 days”
“Unfortunately the shoes arrived damaged. One shoe had a mark and the laces on that shoe were undone with no tissue paper inside with selica salt, so presumably ex-display or previously returned by another customer. Item returned.”
Good morning
Thank you for taking the time to review Clarkes' Golf, I am sorry the shoes were not a good fit. I have looked into your order and there was a delay in refunding you. We are sorry about this, we look to exchange or refund within 24-48 hours of receiving the products back to us.
Once again I apologise for the delay and I look forward to you shopping with Golf Shoes in the future
Kind Regards
Golf Shoes
“I ordered 2 pairs of golf shoes, it looks like only 1 was ever sent out (at least it was all the DPD packaging had in it), asked when I would be getting my second pair and a week later I am still waiting on the answer.”
Good morning
Thank you for taking the time to review Golf Shoes, we read all our reviews always striving to give the best customer experience possible.
I have looked into your order and I am a little confused as it seems that we dispatched your shoes to you on the 17th February when you placed the order and they were received the next day on 18th February. Your order was not cancelled
Could it be possible you are reviewing another company by mistake?
I look forward to your feedback
Thanks
Golf Shoes
Good morning
Thank you for taking the time to Review Golf Shoes. I have looked into your order and I can see I was personally involved in this. As discussed over the phone there was a glitch with your order and it did not pull through to the front end of the website. You ordered on 21st late evening and upon receipt of your call on 27th, we immediately sent your shoes out on a next day delivery. This order was late, and we apologise for this.
I can see you have reordered again from us since which is good to know you have not lost confidence in us.
Once again, thank you for reviewing Clarkes' Golf your feedback is very important to us.
Kind Regards
Golf Shoes
Good morning
Thank you for taking the time to review Golf Shoes. I am sorry to hear you had problems with the delivery of your item.
I have looked into your order and I can see it was delivered to the incorrect house. We do use DPD and Royal Mail as our couriers as we have found them to be the most reliable, unfortunately on this occasion this was not the case.
Please accept our apologies for this, and I hope this incident has not put you off using Golf Shoes in the future.
Regards
Golf Shoes
“I am a size 11.5 and have been for 60 years.The size 12 I recently received are unwearable as I cannot walk in them due to being too tight.So disappointed as everyone I know that have bought these shoes have told me how comfortale they are.”
“Sent the wting size of shoes. Sent shoes back along with email of reciept and was told new ones would be send. Sent 3 enails asking them to acknowledge. Still not heard anything.”
