Good afternoon,
Thank you for taking the time to review Golf Shoes. We are sorry you found the returns process difficult. We would have been happy to talk you through this. With regards to the refund we do charge £4.00 if you have a refund. However exchanges are free of charge.
What we can do, is if you do decide to buy again we can refund the postage charge on this order.
We hope this helps
Thanks
Golf Shoes
Good afternoon,
Thank you for taking the time to review Clarkes' Golf your experience is very important to us. I can see that you ordered from us on 11th May and your parcel was received on 12th May.
Kind Regards
Golf Shoes
“I didn’t hear back about my return and haven’t had my exchange pair arrive yet? I’ve had to email. Still awaiting a response.
The process was easy but the exchange seems slow.”
Good morning
Thank you for taking the time to review Golf Shoes. Your experience is very important to us. With regards to exchanges, I can confirm we pride ourselves on a quick turnaround. Once we are in receipt of your returned item/items, they are dealt with within 24 hours.
I have looked into your order and we can see that you sent back your shoes on 18th March. Your return was scanned back into us on 20th March, and the replacement shoes were sent out to you on 22nd March, I can see you emailed in at 5.36pm on the 21st and we replied back to you the following morning at 8.20am.
After reviewing all the information, all in all I feel that the service you received was exceptional.
Kind regards
Clarkes' Golf
Good morning
Thank you for taking the time to review Clarkes' Golf your experience is very important to us. I have looked at your order and you did indeed order and receive the Skechers Torque shoes, these are a lace up shoe.
“Not received yet as delivery driver has not found anyone in.
Only options are deliver to your address or neighbour or safe box.
Delivery should allow you to write leave in safe place in my porch - but not an option so still waiting after 1 week. Now parcel has been sent back to sender !!”
Good afternoon
Thank you for taking the time to review Clarkes' Golf, we read all the reviews always striving to give the best customer service possible. We did have a safe place as an option previously. However, we found that things were getting stolen and also they are left at your own risk and you as the customer and us as the retailer were not insured.
We find that haven taken this service off there are less mis deliveries and also a better service overall. Please remember that you can ask for the orders to be sent to a pick up shop.
I hope this helps for future orders.
Kind Regards
Clarkes' Golf
“I received 2 pair of shoes I ordered as I was unsure of UK sizing with the US brand so I needed to order two different sizes. The website wasn’t clear on the size difference. One pair was in fact correct. I submitted a return and sadly the shoes I was returning were stolen in the place I left them for Royal mail to collect. I have never experienced this in the 4 years I lived at this address so I don’t know who would have seen the return information online to know there was a package waiting for collection. I’ve attached a photo of the box that was waiting for collection and opened with goods missing.
In this case I lose the £39 return. However the shows I kept are a perfect fit.”
“I ordered an Item shown as in stock on website, but this was not correct. The company emailed me to explain and processed the refund quickly. Efficient, but disappointed to not receive the original goods, hence the 3 stars”
Good morning
Thank you for taking the time to review Clarkes' Golf, your views and comments are very important to us and we read every review. I have looked into your order and I can see the shoes left us on time, and there was unfortunately a 1 delay delay with the courier, I can see you were notified of the delay.
I do apologise for the delay and I hope this does not put you off shopping with us in the future.
Kind regards
Clarkes' Golf
Good morning
Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see the original order was placed on 7th February and the shoes arrived with you next day on Wednesday 8th. You then returned the shoes back to us using our prepaid label and the shoes arrived back with us on Friday 10th February. We then actioned the return on Saturday 11th February.
I feel that the turnaround of the exchange was fast and efficient.
Kind Regards
Clarkes' Golf
Good morning
Thank you for taking the time to review your order. I can see you only ordered on Saturday and chose next working day delivery, meaning your order is due today. I have tracked it via DPD and I can see it is due today and is on time.
In view of your comments we have extended the time for our customers review their experience with Clarkes' Golf. Thank you for your comments.
Regards
Clarkes' Golf
“I’ve worn Ecco shoes for the past 10 years and have found them excellent. However these shoes are a bit too tight in width. Hence the reason for low rating”
Good morning
Thank you for taking the time to review Golf Shoes. I am sorry to hear your shoes are too tight. You are welcome to return these for an exchange or a refund. However, I have looked into your order and I can see you have purchased Ecco shoes, I am not sure whether you are aware Ecco shoes are made with an insole that can be removed to make it a wide fit.
I hope this helps and thank you for reviewing Golf Shoes
Kind Regards
Golf Shoes
