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Frontline Safety Reviews

4.8 Rating 246 Reviews

97 %

of reviewers recommend Frontline Safety

Company Reviews

Product Reviews

4.8

Based on 246 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Frontline Safety:

Founded in 2003, Frontline Safety UK Ltd is a global supplier of gas detection, environmental monitoring, and occupational safety equipment providing you with a one-stop-shop for all your safety requirements. With access to thousands of products from many of the industry’s top manufacturers, Frontline Safety can help you source the right solution to meet your requirements.

With a dedicated team of service engineers on hand to assist you, Frontline Safety can also recommend, supply, and install a range of bespoke multi-channel systems offering round-the-clock protection against potential fire and gas hazards.

Visit Website

Phone:

01417717749

Email:

social@frontline-safety.co.uk

Location:

200 Old Dalmarnock Road,
Glasgow
Glasgow
G40 4DW

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Frontline Safety 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery, great product”

Posted 3 months ago

Thank you for your review! We hope to see you shop with us again :) - Callum

Posted 3 months ago

“Perfect Service and prompt delivery :-)”

Posted 3 months ago

Thank you so much for your 5-star rating of Frontline Safety! We genuinely appreciate your support and positive feedback. Thank you once again for choosing Frontline Safety. We look forward to serving you again in the future! Callum

Posted 3 months ago

“easy to order, quick delivery.”

Posted 3 months ago

Thank you so much for your 5-star rating! We genuinely appreciate your support and are delighted to hear you had a positive experience with Frontline Safety. - Callum

Posted 2 months ago

“Excellent Prompt service and Frontline keep you informed about your order upto the point of delivery. This is the second time I have used them will be doing so again.”

Posted 3 months ago

Thank you so much, Adrian, for your fantastic 5-star rating of Frontline Safety! We truly appreciate your continued support and loyalty as a customer. Thank you for choosing Frontline Safety, and we look forward to helping you in the future! - Callum

Posted 3 months ago

“The service I received today from The team at Frontline Safety can only be described as outstanding. I rang first thing in the morning with a failed O2 meter and spoke to Sharron who handled the call with complete professionalism, I arrived at the site to be greeted by Sharron and passed to their engineer Jamie who diagnosed the issue repaired the unit without fuss he informed me of the reason for failure quoted me on the repair. Great service I would highly recommend.”

Posted 3 months ago

Thank you for sharing your experience with Frontline Safety. It’s great to hear that you received outstanding service from the team. I've passed your feedback on to Sharon and Jamie. - Callum

Posted 3 months ago

“Efficient service, order actioned and despatched quickly.”

Posted 4 months ago

Thank you for the 4-star rating of Frontline Safety, John! We appreciate your feedback. We are glad you found our service efficient, and your order was processed and dispatched quickly. Let us know how we could have achieved a 5-star rating - we want to know what was missing from our service! - Callum

Posted 4 months ago

“Excellent service with a very fast delivery. Very happy customer”

Posted 4 months ago

Thank you so much for your 5-star rating of Frontline Safety! We are thrilled you were pleased with the excellent service and speedy delivery. We strive to provide the best customer experience and are delighted that you were a happy customer. - Callum

Posted 4 months ago

“Order made on Sunday evening, delivery on Tuesday morning within specified time period given. Brilliant service.”

Posted 5 months ago

Thank you so much, Keith, for your 5-star review of Frontline Safety! We are so glad to hear that your order on Sunday evening was delivered within the specified period on Tuesday morning. We appreciate your feedback and are pleased you had a brilliant experience with us. - Callum

Posted 5 months ago

“Good Quick Service”

Posted 5 months ago

Thanks for the 4-star rating, Chris! We're glad you enjoyed our "Good Quick Service". What could we have done more to increase this to a 5-star review next time? - Callum

Posted 5 months ago

“I bought two Honeywell BW Solo CO monitors for my two airplanes. One which I bought in January works fine but the other says battery flat. I bought batteries from RS and replaced it and it still says battery flat. I contacted Frontline Safety who informed me that I have invalidated the warranty by changing the battery and that I should return it and they will quote me for a repair. How on earth do you invalidate a warranty changing a removable battery?? I looked on the Honeywell site and it says that I have a two year warranty so I will return it to Honeywell and make a complaint about Frontline Safety. I would advise not to use this company and I will not again. The support person was hostile in all communication. Avoid them in my opinion. The measure of a good company is how they deal with a problem and this was a 0/10 experience.”

Posted 6 months ago

Thank you for taking the time to leave such a detailed review. As advised from your correspondence with our Managing Director and Service Team, it's difficult to diagnose specific issues remotely. In some cases, physical inspection is required (as in this instance), mainly because these are lifesaving devices and when a customer has attempted a repair and self-diagnosis. You attempted a repair on the device and fitted a non-approved battery, invalidating the ATEX certification and potentially the warranty. We are legally bound to return warranty items directly to the manufacturer, and they notify us if they are within warranty cover. Our engineer simply advised that not following the process within the manual would limit the chances of Honeywell upholding the warranty. We do not charge for warranty work, nor do we have any influence on an item being covered under warranty. Your safety and the instrument's integrity is our utmost priority. As advised by our Managing Director and the manufacturer's user manual, the instrument should be fully calibrated after battery replacement to ensure compliance. We are a master Service Centre for Honeywell, and our Engineers are trained to support end users with their equipment. I understand you are frustrated, and our Team have done everything we can to advise the next steps of the RMA process. As you declined to return the monitor for inspection, it's difficult to support you further. It's an important point to make to all customers: please read the manual carefully, and if in doubt, please call our manufacturer-trained professionals, and we'll be happy to help as always. Thanks, Dawn

Posted 6 months ago

“It eventually arrived.”

Posted 6 months ago

Thank you for taking the time to leave us a review. We try to hold stock where possible and stipulate this on our delivery terms. Our web team advised the updated lead time and goods arrived within this period. I can appreciate that an additional few days lead time may be frustrating, but our team communicated this. Thanks, Dawn

Posted 6 months ago

“Price was competative. Ordered mid afternoon and arrive late morning the following day.”

Posted 6 months ago

Thank you so much for the 5-star rating. We're happy to hear that the price was competitive and that your order arrived the following day. We appreciate your support! - Callum

Posted 6 months ago

“Very well communicated.”

Posted 6 months ago

Thank you for your 5-star rating. we're pleased that you found our communication to be very well done. - Callum

Posted 6 months ago

“quick and easy”

Posted 6 months ago

Thank you so much for your 5-star rating of Frontline Safety! We are so happy that you found the process to be both quick and easy. We appreciate your support and thank you for choosing Frontline Safety. - Callum

Posted 6 months ago

“Have now placed two separate order with Frontline Safety and both experiences have been straightforward and hassle free. Appreciated that Caitlyn reached out to ensure we had received the first order. Used the live chat with Stewart with my second order to check that item was compatible with previous order and checking on lead times. Extremely helpful with quick responses. Would 100% recommend and use again”

Posted 6 months ago

Thank you so much for your 5-star rating, Ross! We're glad to hear that your experiences with Frontline have been straightforward and hassle-free. We appreciate your positive feedback about Caitlyn reaching out to confirm your first order and Stewart's helpfulness in the Live Chat. We're so glad we could provide you with a great experience, and we hope to serve you again soon! - Callum

Posted 6 months ago

“As described, great communication and quick delivery. A! service.”

Posted 7 months ago

Thank you, Ros, for your amazing 5-star rating of Frontline Safety! We are so glad our services and communication matched your expectations and that you received quick delivery. We appreciate your kind words and look forward to continuing to provide you with excellent service! - Callum

Posted 7 months ago

“I deal with Frontline safety quite a lot. My Go to place for Personal Atmosphere Monitors. Knowledgeable sales with Nick and excellent after sales service / Calibrations from Jamie. Thanks Frontline safety for quick turnarounds.”

Posted 7 months ago

Thank you so much for your 5-star rating of Frontline Safety! We appreciate your kind words, and we're glad you have had such a great experience with our sales with Nick and excellent after-sales service / Calibrations from Jamie. We strive to provide the best customer service and are delighted to achieve this. We look forward to continuing to provide quick turnarounds in the future! - Callum

Posted 7 months ago

“Quick delivery. Items exactly as advertised.”

Posted 7 months ago

Thank you so much, Sarah, for your 5-star rating of Frontline Safety! We are glad you had a quick delivery; and a great experience with us. - Callum

Posted 7 months ago

“Quick and easy to order, delivered within 2 working days”

Posted 8 months ago

Thank you for your 5-star rating of Frontline Safety, Karen! We are delighted that you found the ordering process "quick and easy" and that the delivery was made within two working days. We appreciate your support. - Callum

Posted 8 months ago

“Ordered -came quickly just as requested”

Posted 8 months ago

Thank you for the 5-star rating, Graeme! We are delighted you received your order quickly. We hope to see you back shopping with us again. - Callum

Posted 8 months ago

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Frontline Safety is rated 4.8 based on 246 reviews