Frontline Safety Reviews

Name: Frontline Safety
Address: 200 Old Dalmarnock Road, Glasgow, Glasgow
Rating: 4.81

4.8 Rating 309 Reviews

96 %

of reviewers recommend Frontline Safety

4.8

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Frontline Safety:

Founded in 2003, Frontline Safety UK Ltd is a global supplier of gas detection, environmental monitoring, and occupational safety equipment providing you with a one-stop-shop for all your safety requirements. With access to thousands of products from many of the industry’s top manufacturers, Frontline Safety can help you source the right solution to meet your requirements.

With a dedicated team of service engineers on hand to assist you, Frontline Safety can also recommend, supply, and install a range of bespoke multi-channel systems offering round-the-clock protection against potential fire and gas hazards.

Visit Website

Phone:

01417717749

Email:

social@frontline-safety.co.uk

Location:

200 Old Dalmarnock Road,
Glasgow
Glasgow
G40 4DW

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Frontline Safety 5 star review on 2nd April 2024

Les Sykes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The equipment was received in a prompt manner and all in order.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful 4-star review, Joe! We are delighted to hear that your equipment arrived promptly and that everything was in order. Ensuring a smooth delivery experience for our customers is always our top priority. If you could share what would enhance your experience to make it a 5-star rating next time, we would greatly appreciate it! - Callum Brown | Digital Marketing & Website Executive

Posted 1 week ago

“No complaints”

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Posted 1 month ago

Thank you for the positive 4-star review! We're glad to hear that you had a good experience with us. Your satisfaction is important to us, and we appreciate your support. If there's anything we can do to make your next experience a 5-star one, please let us know! - Callum Brown | Digital Marketing & Website Executive

Posted 1 month ago

“All went very smoothly”

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Posted 6 months ago

Thank you for taking the time to leave us a 4-star rating for Frontline Safety! We really appreciate your feedback and your support. We are delighted to hear that your experience with us went very smoothly. Our team works diligently to ensure that our customers have hassle-free and satisfactory interactions with our products and services. Thank you again for your positive rating, let us know how we can make it a 5-star experience next time. - Callum

Posted 6 months ago

“Easy to order on line, woudl have been a fast efficient service if the courier hadnt let them down by trying to deliver to the wrong address. Speaking to customer service on this matter, they were very professional and helpful.”

Helpful Report

Posted 1 year ago

Dear Diane, Thank you so much for your recent 4-star rating of Frontline Safety. We appreciate your feedback and support! We are sorry to hear about the inconvenience caused by the courier's mistake in delivering to the wrong address. We are glad that our customer service team was able to assist you professionally and provide helpful assistance. We continuously strive to improve our service and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to let us know. We value you as our customer and look forward to serving you again. - Callum

Posted 1 year ago

“On time as specified”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a 4-star rating for Frontline Safety! We really appreciate your feedback and support. We're thrilled that our services were on time for you. What could we do next time to provide a 5-star experience? We're always keen to hear how we can improve the service we provide our customers. - Callum

Posted 1 year ago

“Efficient service, order actioned and despatched quickly.”

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Posted 1 year ago

Thank you for the 4-star rating of Frontline Safety, John! We appreciate your feedback. We are glad you found our service efficient, and your order was processed and dispatched quickly. Let us know how we could have achieved a 5-star rating - we want to know what was missing from our service! - Callum

Posted 1 year ago

“Good Quick Service”

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Posted 1 year ago

Thanks for the 4-star rating, Chris! We're glad you enjoyed our "Good Quick Service". What could we have done more to increase this to a 5-star review next time? - Callum

Posted 1 year ago

“Easy to deal with & Service is second to none.”

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Posted 1 year ago

Thank you for your 4-star rating of Frontline Safety! We are pleased that our easy-to-deal-with services and second-to-none customer service have met your expectations and are interested in how we could boost this to a 5-star rating next time. - Callum

Posted 1 year ago

“Easy to use website and easy access to payment”

Helpful Report

Posted 1 year ago

Thank you for your 4-star review; we're glad you found the website easy to use. I'm keen to understand what we can do to increase your rating to 5 stars the next time you shop with us. Thanks for the feedback! - Callum

Posted 1 year ago

“got everything we ordered and on time”

Helpful Report

Posted 1 year ago

Thank you, Gene, for your 4-star rating; we're glad you received your order on time. We're interested to know what would change our rating to 5 stars. We try our best to ensure customers receive the information and products they require professionally and on time. -Callum

Posted 1 year ago

“Good service and delivery, had confirmation of the order and its delay.”

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Posted 2 years ago

Thanks a lot for your review, we really appricate the feedback! - Sarah

Posted 2 years ago

“prompt delivery”

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Posted 2 years ago

Thank you for leaving your review today - Callum

Posted 2 years ago

“Good first order, communication was good and the delivery on time”

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Posted 2 years ago

Thank you for leaving your review today and I'm glad you received your delivery on time. Is there anything else we could have done to boost the review to 5-stars? I'd be glad to know so we can improve our service going forward! - Callum

Posted 2 years ago

“good service, asked for next day delivery, the package arrived the next day.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. We really appreciate it! Could I ask what we could do to provide you with 5-star service for the future? -Callum

Posted 2 years ago

“Had difficulty getting a password reset to work, so I had used the chat facility but got no reply. I tried to reset my password again later in the day with no joy so tried the chat facility again which worked this time and I got the help I needed. I was also surprised at the price increase for the same product I had purchased 2 years ago.”

Helpful Report

Posted 2 years ago

Hi Darren, thank you for taking the time to leave a review! We are really sorry you didn't receive a response the first time you tried the chat. As for the price increases, unfortunately, all our manufacturers have had multiple price increases both in 2022 and 2021, instead of the usual annual increase. We try to ensure our prices remain fair for the customer by offering a competitive price against competitors, but unfortunately with rising costs, we need to price our products appropriately. Thank you for your repeat purchase and review, we would love to see you back at Frontline again - Sarah :)

Posted 2 years ago

“very quick delivery”

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Posted 2 years ago

Thank you for leaving your review today; we hope to see you shopping with us again! - Callum

Posted 2 years ago

“no vat invoice emailed to me and difficult to open account”

Helpful Report

Posted 3 years ago

Firstly we apologise you have found it difficult to register an account on our website. You can checkout as a guest and choose to sign up later. Usually, this would involve resetting your password later to create your account. We would be more than happy to talk to you on the phone to help you further with this if you like. As per Frontline Safety's operations, customers receive a VAT invoice for their order once the goods have been dispatched from our warehouse. Our despatch times for standard delivery is 3-5 days. Therefore, you will receive your VAT invoice once your goods have been dispatched. Thank you for using Frontline Safety, and we hope to see you back with us in the future! - Callum

Posted 3 years ago

“The product seems to be good after 24 hrs use, although it might be too soon to tell. Ordering was fine. The delivery driver dumped the item on the ground outside our back door.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I'm sorry you have experienced this with Frontline and we apologise on behalf of the courier. If there's anything you wish to discuss or escalate further please contact us on 0141 771 7749 or sales@frontline-safety.co.uk. - Callum

Posted 3 years ago

“Some things not in stock, so took a while to come, but I was kept updated, and have always had good swift service in the past.”

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Posted 4 years ago

Thank you for your review, we hope to hear from you again. - Callum

Posted 4 years ago

“Fantastic reactive , even in challenging times of supply, Highly recommend.”

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Posted 4 years ago

Frontline Safety is rated 4.8 based on 309 reviews