Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,112 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service”

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Posted 2 years ago

“Good range of products at reasonable prices. The ordering process was straightforward and the whiskey was delivered on my requested date.”

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Posted 2 years ago

“Very helpful. Very Very quick delivery and well packed. Customer service is obviously important to this company and its staff. Highly recommend”

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Posted 2 years ago

“Excellent selection of drinks, the site was easy to navigate and the spped the order was processed was very impressive, as was the delivery time. Five well deserved stars”

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Posted 2 years ago

“First class service and next day delivery - one couldn't ask for more.”

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Posted 2 years ago

“A really efficient service.”

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Posted 2 years ago

“Quick and easy no hassle and arrived early”

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Posted 2 years ago

“Great service and quick delivery”

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Posted 2 years ago

“Never have a problem gey my brandy from you plus the delivery is very quick”

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Posted 2 years ago

“Prompt and efficient service. Will use again”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent fast delivery, the day after the order was placed”

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Posted 2 years ago

“Drinks Direct are brilliant, every time I place an order it arrives the next day, even when not placing until after 4pm. The packaging is always secure and the delivery company they use always deliver on time.”

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Posted 2 years ago

“I purchase Volare peach from Drinks Direct that I mix with Echo Falls peach and white wine in an effort to re-create a drink that is no longer available called Taboo. Ordering is straight forward either on line or by telephone and delivery arrived the following day.”

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Posted 2 years ago

“I was very impressed that my well packaged drinks were protected by cardboard, and not loads of plastic.”

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Posted 2 years ago

“Excellent service - swift response and delivery next day.”

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Posted 2 years ago

“Response to my purchase was rapid and seemed efficient. But delivery (by APC) didn't happen on schedule, at some inconvenience to the recipient, who received no communication/apology from APC during or after the failure - and nor did I, though they had both telephone numbers. Fortunately the second attempt worked. So many on-line purchases are spoiled by poor delivery, and yours seems to have been one of them.”

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Posted 2 years ago

Dear John, Thank you for your feedback. We are sorry to read of the issue you experienced with the 1 day delay in the delivery of your order. I can see your order was placed on Tuesday 11 April and processed for dispatch the same day. Your order was expected to be attempted for delivery on Wednesday 12 April, on the standard delivery service. However, due to the long Easter weekend, it meant that our courier partners were handling a spike in parcel volumes for delivery on Wednesday 12 April. It is very difficult for most businesses to resource up for a very short period of time. Due to the increased parcel volumes, it was not possible for our courier partners to attempt delivery of some parcels on Wednesday 12 April. When parcel volumes normalised the following day, Thursday 13 April, any outstanding parcels from the previous day were put out for delivery. A text message was sent on Thursday morning to advise of a time window for delivery. However, no text message was sent on Wednesday. We appreciate it would be ideal if our courier partner handling the delivery of your order would have texted on Wednesday to advise of the delay. This feedback has already been passed to the courier partner handling your order. Unfortunately, not all our courier partners provide the same level of text message feedback due to different IT systems and differing levels of functionality. We apologise for the delay in the delivery of your order and hope the above helps to explain the 1 day delay. We look forward to being of service again in the future. Kind regards, Order Processing Team Drinks Direct

Posted 2 years ago

“Service was seamless, delivery arrived fast and without issue”

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Posted 2 years ago

“The ordering process was very easy and the goods were delivered within 48 hours. Very impressed by the service and will definitely use drinks direct again.”

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Posted 2 years ago

“Five star service.”

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Posted 2 years ago

Drinks Direct is rated 4.9 based on 10,112 reviews