“I have ordered lots of items from Dragonfly Products over the last couple of years. Mainly treats. I have a dog that can eat most things in seconds so I like the fact that the treats are graded for chew lastability(is that even a word?) so he can enjoy them for a 'bit' longer. Always easy to order and good communication about delivery etc. Can't see me changing from Dragonfly Products any time soon.”
We would like to express our gratitude for taking the time to leave us a review. We are thrilled to learn that your furry friend is now able to savor their treats for a longer period of time. Your positive feedback means a lot to us, and we appreciate your support. Thank you once again for your kind words.
Best regards,
L x
Hi Susan. We're so happy to hear Archie is enjoying his treats. What a beautiful pup. Thank you for taking the time to send us a picture and a review. L x
“I emailed you 3months ago to let you know our beloved dog had gone and asked if you could remove me from your list and still you keep
Contacting me….could you try again to take my name off as it’s still upsetting to get your emails”
Hi Georgia. Thank you taking the time to leave a review. We understand that managing allergies can be a stressful time for owners and we're always happy to help with these issues. Thanks again, L x
“I visited Dragonfly products for the first time today ,a lovely atmosphere in the building staff we're friendly and very helpful and knowledgeable about the products will definitely return after trying out food on new puppy”
Dear Michaella, Thank you for leaving a review. We are delighted to learn that your recent visit to our shop was a such pleasant experience. Providing excellent customer service is a top priority for us, and your positive feedback is much appreciated. Thank you once more. Best regards, L x
“Ordered 2 deer antlers, one was so small and pointy we would not give it to the dogs, it was dangerous. I phoned customer service who were very unhelpful so I sent them back at a cost of postage to me. Would not buy from them again. Went to mole valley much cheaper and bigger”
Thank you for taking the time to write a review. It's great to hear you're happy with the service and products we provide. Thank you for shopping with us.
L x
“We purchased deer hides for our Labrador who needs tough chews! I’m pleased to say that these are the best natural chews we have come across as they take him longer to chew!
Thank you Dragonfly.”
“I ordered raw food a few times from Dragonfly, product is great and delivery was easy to organise and fast. I spoke to Leanne and some other members of staff over the phone a few times, as I was new to raw feeding. They were so helpful and kind, and gave me great advice around feeding, I feel they're not just for profit, there's a genuine passion and love for what they do, I just wish they were closer to me!”
Dear Leanne,
Thank you for your wonderful review. At Dragonfly, our team has a deep passion for animals and their welfare. We all have our own dogs and recognize the significant role they play in our families. We appreciate you taking the time to share your feedback with us.
Best regards,
L x
“I've been using Dragonfly for years now, and the first time ever, there was a mistake with my order (I received fur off ears instead of with fur)
It was corrected in no time, and without any costs on my part
Thank you”
Dear Diane,
I appreciate you taking the time to share your review with us. I'm glad to know that we were able to resolve any issues with your order. Please accept our apologies once again for any inconvenience caused.
Best regards,
L x
“I order online fairly regularly and always find it easy to find what I’m looking for and to checkout quickly. My order arrives quickly and my pup loves the little treat that’s occasionally sneaked in. My last order, one of the bits went out of stock after placing the order, I received a phone call to choose a alternative or if I would like a refund, such excellent and friendly customer service. Most companies would just send an invoice saying out of stock and automatically apply a refund, meaning you then have to go to the hassle placing a 2nd order, this saved that hassle.”
Dear Natalie,
I want to express my gratitude for sharing your review with us. At our company, we strive to provide excellent customer service, and I am delighted to hear that your experience with us reflects that. Thank you for choosing to do business with us.
Best regards,
L x
“Love these people for all sorts of bits and bobs, most recently was a worm count kit which arrived quickly as usual, with lab results also coming through quickly. Nice products, easy site to navigate, great service, what's not to like?”
“Was really impressed how quickly you booked Erica in for glands and nails. Thank you.
Was a no little disappointed that because I’d lost my previous loyalty card that was just given a new one but didn’t get a stamp for my £27 spend.”
Hi Sharon. Thank you for your feedback. Our new loyalty cards come with the first stamp printed on the card, so you automatically receive your first loyalty stamp with the new card. Thanks again. L x
