“I order online fairly regularly and always find it easy to find what I’m looking for and to checkout quickly. My order arrives quickly and my pup loves the little treat that’s occasionally sneaked in. My last order, one of the bits went out of stock after placing the order, I received a phone call to choose a alternative or if I would like a refund, such excellent and friendly customer service. Most companies would just send an invoice saying out of stock and automatically apply a refund, meaning you then have to go to the hassle placing a 2nd order, this saved that hassle.”
Dear Natalie,
I want to express my gratitude for sharing your review with us. At our company, we strive to provide excellent customer service, and I am delighted to hear that your experience with us reflects that. Thank you for choosing to do business with us.
Best regards,
L x
“Love these people for all sorts of bits and bobs, most recently was a worm count kit which arrived quickly as usual, with lab results also coming through quickly. Nice products, easy site to navigate, great service, what's not to like?”
“Was really impressed how quickly you booked Erica in for glands and nails. Thank you.
Was a no little disappointed that because I’d lost my previous loyalty card that was just given a new one but didn’t get a stamp for my £27 spend.”
Hi Sharon. Thank you for your feedback. Our new loyalty cards come with the first stamp printed on the card, so you automatically receive your first loyalty stamp with the new card. Thanks again. L x
“We have just been to the Dragonfly shop to get a number of items for our Cocker Spaniel Rosie,we always find the staff very pleasent and informative in helping with any queries we may have,we will not be going back to any of the big pet stores.”
Hi Kevin. Thank you for taking the time to leave us a review. We pride ourselves on customer service and very much appreciate your feedback. Glad to hear Rosie is enjoying her treats. L x
“Good product given we have the fussiest dog in the world to feed!
Shame the price keeps creeping up but hey ho that's how it is, staff always Friendly, convenient location.”
Dear Diane,
I appreciate you taking the time to share your review with us. I understand that you are disappointed with the price increases, and we feel the same frustration. In the present circumstances, our suppliers have raised their prices, and as the overall cost of everything has gone up, we have been affected as well. As a business, we make an effort to absorb as much of the price hikes as possible, but in some cases, we may have to adjust the prices of our products to reflect the increase in cost. Thank you for your comprehension.
Best regards,
L x
“Just popped into Dragonfly as we found a tick on our puppy ,and needed to buy a tick remover.Laura said no worry I will remove it for you and took Walter upstairs came down 5 minutes later with the tick to show us .fantastic service as always a big thank you”
“Products are well priced my 2 rottweilers love all products. Staff are very friendly and helpful. Always there with helpful advice. Definitely recommend this shop to anyone”
Dear Andrew,
Thank you for sharing your review with us. We are delighted to know that your Rottweilers are enjoying our products. We appreciate your business.
Best regards,
L x
“Purchased 4 lamb horns in 2 different sizes, the dogs loved them but boy do they stink, but it's worth it for a quiet evening, fast delivery would recommend seller and will definitely be ordering more when needed.”
Thank you for sharing your review with us. We're glad to know that you're able to enjoy some peace and quiet, despite needing nose plugs. We appreciate your business.
Best regards,
L x
“I look forward to buying products from Dragonfly. Theres a great range. They are super efficient. Great value for money. What's not to like... Keep up the Great work guys.”
“Great customer service. When the dog toy arrived without it’s squeak, we were sent out a new one straight away. Very happy with the products we received. Thank you!”
“Our Goldendoodle loved all the items we got for her. I had been looking for longer lasting chews for a while and so glad to have found so many choices”
“I am pleased this site was recommended to me. What a great range of products with affordable prices.
Every item I bought, my dog loved!
Excellent service, delivery, products and price.
100% recommend Dragonfly.”
Thank you for leaving a review Paul and for your kind words. We take our great service very seriously and it’s always nice to have confirmation that it’s hitting the spot 😊 L x
