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DIY Direct Reviews

4.8 Rating 1,406 Reviews
96 %
of reviewers recommend DIY Direct
4.8
Based on 1,406 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
DIY Direct 5 star review on 14th May 2025
Paul BARRE
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 18th March 2023
David Hehir
DIY Direct 5 star review on 4th September 2022
Robert
5
Anonymous
Anonymous  // 01/01/2019
Didn’t arrive
Helpful Report
Posted 3 years ago
We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.
Posted 3 years ago
Still not received the item can you give me an update when it will be dispatched I TATE
Helpful Report
Posted 3 years ago
We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.
Posted 3 years ago
Shoddy stock awful customer service. Returned defective items but they won’t return my money. They tell me the items sent are perfect without the benefit of having them to look at and check . Use tool station or screw fix for better price and good returns process
Helpful Report
Posted 3 years ago
We are very sorry that you are disappointed with the products you have received; as explained by email, as soon as these items have been received by us, we will be able to raise a refund for them.
Posted 3 years ago
Try I date, 9 days after placing the order, I have yet to receive the goods :(
Helpful Report
Posted 3 years ago
We are sorry your order has been delayed in the post. As we have previously explained to you by email, it is likely due to the ongoing Royal Mail strike action and we requested that if it has not been delivered after 10 days you please contact us and we will either resend your order or refund you, whichever you prefer.
Posted 3 years ago
No good at all, never received the goods, on contacting customer service, they were not willing to help, even after offering to purchase again and to pay for a tracked delivery, the answer was NO! Unbelievable Sorry but I can not recommend this company
Helpful Report
Posted 3 years ago
We have reviewed this matter and we are satisfied our customer services team could not have been more helpful or professional. Royal Mail was slow to deliver your order but our customer services team assisted and communicated with you throughout, so it is disappointing you chose to leave an unfair review.
Posted 3 years ago
Ordered on the 2 nd September still not here ,didn't expect this long even with postal strike
Helpful Report
Posted 3 years ago
We are sorry to learn Royal Mail has not yet delivered your order, unfortunately we have no control over the performance of a delivery service. Please contact our customer services and they will be able to help.
Posted 3 years ago
Haven’t received product yet.
Helpful Report
Posted 3 years ago
We are sorry to learn Royal Mail has not yet delivered your order, please contact our customer services team and they will be able to help.
Posted 3 years ago
DIY Direct is rated 4.8 based on 1,406 reviews