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Dentocare Reviews

4.6 Rating 1,885 Reviews

91 %

of reviewers recommend Dentocare

Company Reviews

Product Reviews

About Dentocare:

Founded in 1990 Dent-O-Care was the very first specialist Oral Hygiene company in the UK. Our mission is to provide dental professionals and their patients with access to the products they need in order to achieve the highest possible levels of oral health. Dent-O-Care stock 1000+ of products from all the leading oral hygiene brands, including; Oral-B, Colgate, TePe, GSK and many more.

Visit Website

Phone:

020 8459 7550

Email:

sales@dentocare.co.uk

Location:

Unit 14 Iron Bridge Close, Iron Bridge Business Park, London
NW10 0UF

Dentocare 5 star review on 15th January 2022

Dentocare 5 star review on 15th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought three Power Flosses from you recently. The first one lasted 2-3 weeks and then stopped pumping water. The second one was extremely stiff and difficult and hard to use from the beginning. I hope the third one will be better! I am returning the first two to you with a request for non-faulty replacements.”

Posted 2 years ago

“Dent-O-Care does not answer the emails (I sent several) to the Customer Services. Did not even get acknowledgement! - Charged for Postage, when the Website states that it is free if ordered more that 6 items. Very bad Customer Service. - I cannot understand why reputable organisation wants to cheat their customers.”

Posted 2 years ago

“Whilst my order arrived quite quickly, I had no electronic confirmation of my purchase and no way to track the delivery. Too uncertain and poorly managed.”

Posted 2 years ago

Dear Mark, Thank you for taking the time to review our products and services that we offer. All orders when placed are sent email confirmations of orders placed and at the time of despatch, however, our emails can end up going into junk or spam folders which is, unfortunately, something that happens beyond our control. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“I ordered an item from this company which the texted me saying it was being posted, then another text say it was out of stock and my money would be refunded. that was over a month ago and still no item or a refund. Very poor service.”

Posted 2 years ago

Dear David, Thank you for your review. Firstly, we do not share any information with regards to tracking of parcels so I would suspect that this is a scam. We did contact you via email to advise that we were out of stock of the item and a refund was to be processed. We found in our systems the refund we processed at the time did not go through due to errors within our system. We are sorry for any inconvenience caused and you should now have received your refund for your order. Sometimes there are differences between online availability and a physical stock holding which can result in an order being cancelled but we do try and keep these to a minimum. If you would like more information on the details of the contact, please do contact the office on 020 8459 7550. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“Took ages to arrive, by that time I did not need it! Not good for medicines !”

Posted 2 years ago

Dear Stan, Thank you for taking the time to review our service. We despatch all orders within 24 hrs (Monday - Friday) via Royal Mail 2nd class post unless customers request a quicker shipping method (1st Class or Next day both of which are chargeable) at the checkout. We are aware that in recent months Royal Mail have taken longer to deliver items as they are still not yet at full capacity following additional measures that have been put in place for better working practices due to Covid-19. Please could you let me know when you received your item so that I can see if this was within their expected time frame. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“Ordered 2 oral b pulsar toothbrushes in early May and 7 weeks later I have received neither them nor my money back. Nor do they deign to answer my email messages any more. Don't waste your money or time.”

Posted 2 years ago

Dear Hamish, Thank you for taking the time to review our products or services. Sometimes orders do go missing in the post as we do ask Royal Mail to deliver these on our behalf but sometimes these deliveries do go as planned. Having checked our system I can see that we have since sent out replacement items to you (1st June) and it does appear that these have been sent to a work address. It maybe worthwhile while us sending these to your home address. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“After some research, I ordered a 'SlimComfort' dental guard, as described and pictured on the website. However, what I received after a few days was a different product in different packaging, an 'UltraComfort' model. After I sent an email asking for a return or replacement of the wrongly delivered item I received an email two days later stating 'sorry to hear that you have still not received your order. (...) allow a few more days.' Bad communication and customer service. If replacing the product was a problem, I would at least have liked an explanation. At this point I decided against emailing again and just tried out the wrongly delivered item. It is ok but I cannot shake the feeling that the originally ordered item would have fitted better. I would not order from DentOCare again.”

Posted 2 years ago

Dear Patricia Thank you for your message. The manufacture recently updated the descriptions for their products but unfortunately, we were delayed in updating our site. I can confirm that this has now been actioned. The Slim comfort and the Ultra comfort are the same product, just with a slightly different naming convention. As for the customer service, I do apologise for the delay that you encounter in responding to your email too and the incorrect message that you received. We would normally aim to respond to all emails within 24hours (working days Monday to Friday) but we have obviously missed this aim on this occasion. I do understand that you have not received a very good experience from us but rest assured this is not our normal standard. I do hope that this has not tarnished your experience with us and look forward to seeing another order from you soon. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“Very poor service. Still waiting for my goods two weeks later despite paying for express service. Quite frankly I am dismayed and will not be using this organisation again.”

Posted 2 years ago

Dear Gwenan, Thank you for your message. I do apologies for the delay in you receiving your order. Unfortunately due to a miss communication with our warehouse this item was sent out via Royal Mail rather than the preferred method of despatch (next day carrier). As soon as we were aware of the error this charge was refunded. Please accept my apologies for this error but we have also taken a review on our processes to try to eliminate this from happening again. Kind regards Dave

Posted 2 years ago

“we have never re ceiveid our order”

Posted 2 years ago

Dear Paul, Thank you for your message, unfortunately due to stock availability we were unable to supply this item from your order, as soon as we were aware that the stock was unavailable, we refunded the payment and advised you via email that this had been completed. Kind Regards Dave

Posted 2 years ago

“Very disappointed, I ordered some products but they cancelled my order and only refund me back £2.46 for the delivery but not for products. I’m still waiting for my full refund.”

Posted 2 years ago

Dear Customer, Thank you for your message. Unfortunately, we experienced a stock discrepancy on this item which is why your order was accepted but not despatched. When we were advised of the issue we initiated a refund for your order on 12th May. On the 17th May, we completed some checks and found that you had not been refunded in full and at this point voided the transaction (this prevented us from taking any payments), again I do apologise for these issues that you have encountered. I do apologise for the inconvenience that this may have caused and can only apologise for this error, we have spoken to our payment provider to see why this has happened and I am waiting for an update from them. Kind Regards Dave Ellery – Customer Services Manager

Posted 2 years ago

“Delivery was good and on time. However you did not deliver the product I ordered. I ordered Tepe dental tape and you substiuted without asking your own brand dental tape. This tape is much inferior and would not have been accepted if asked prior to delivery. Sorry but I will not use your service again.”

Posted 3 years ago

“I checked and double checked the Flourigard I was ordering wasn’t alcohol free. The alcohol free version tastes horrible but they sent alcohol free anyway. Don’t rely on Dentocare”

Posted 3 years ago

“Bungled service, I was basically fobbed off twice by two separate members of staff when I called to chase the next day delivery which hadn't shown up after 10 days. With an excuse about Royal Mail having delays - even though they had sent the package via UPS. Still haven't received it.”

Posted 3 years ago

“Didn't receive the goods I ordered. Didn't receive a confirmation e mail. Only received a request for review.”

Posted 3 years ago

“The product I ordered was a retainer cleaner, the packaging and advertising said that it cleans the retainer properly but it did no such thing a complete waste of money and wouldn’t recommend this product to anyone don’t waste hour money.”

Posted 3 years ago

“Ordered dental sticks and dental tape on 25th April and have had to call them twice. Parcel didn't arrive and I am now waiting for my refund. Have had to order from another supplier.”

Posted 3 years ago

“Did not receive one of the 2 items that was ordered...”

Posted 3 years ago

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Dentocare is rated 4.6 based on 1,885 reviews