Daewoo Electricals Reviews

Name: Daewoo Electricals
Address: Brightgate House, 1 Brightgate Way, Stretford, Manchester, Manchester
Rating: 4.25

4.3 Rating 678 Reviews

81 %

of reviewers recommend Daewoo Electricals

4.3

Based on 678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Daewoo Electricals 5 star review on 23rd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order at the weekend and paid for next day delivery, so that it would be sent yesterday for delivery today. Received an email from Daewoo yesterday morning to say it had been dispatched for delivery today, but when I tracked the item this morning, it still showed as Evri waiting for the parcel, and that it had been waiting since 10.08 yesterday morning. Contacted Daewoo via their online form (no phone number available) to ask what had happened to my order and if it would be delivered today. Their reply, via email, was that I had placed my order on the weekend and paid for next day delivery, so it "will be" dispatched on Monday, but Monday (the day it should have been sent and the day I received the original email from Daewoo saying it had been sent, for delivery today) was yesterday! Good grief, if they can't even work out what day of the week it is, what hope is there of me ever getting the items I ordered! I only ordered the items direct from Daewoo, rather than any other supplier that uses decent couriers, such as DPD or DHL, because none of the other suppliers gave me the option of next day delivery, as I needed to be sure somebody would be in to take delivery, but what is the point if Daewoo next day delivery doesn't actually happen!”

Helpful Report

Posted 1 week ago

Hi, I’m really sorry to hear about the confusion with your order and the delivery issues you’ve experienced. It sounds frustrating, especially when you were expecting swift service. We’ve taken note of your comments regarding the delivery process, and we’re reviewing this to improve. Please feel free to reply to the email correspondence you received, and we’ll do our best to resolve any outstanding concerns. Thank you for your feedback, it’s important to us. Kind Regards, Customer Services

Posted 1 week ago

“Ordered 4 radiators. Only 3 came. Emailed them as they suggest. No response whatsoever. Absolutely hopeless”

Helpful Report

Posted 4 weeks ago

Hi, We haven't received any emails from you ? we have sent you an email asking for you to forward the original query over to us and we will deal with asap. Kind Regards Customer Services

Posted 3 weeks ago

“I bought a floor fan thinking that Daewoo would be a trusted manufacturer but the fan only lasted one year ( one summer ) it said it had a three year warranty . But refused to help as they said you have to register it for the full warranty . Don’t buy”

Helpful Report

Posted 1 month ago

Hi, As to the manual and art work on the box the item comes with a 2 year EXTENDED warranty (subject to registering within 28 days of purchase). The online form requires 5 questions to complete as well as uploading your receipt. We have requested your registration ticket number and receipt and you have been unable to provide this and we have done a full search and been unable to location the registration for the extended 3 year warranty - Please provide this and we will be more than happy to help !

Posted 1 month ago

“Only bought a microwave”

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Posted 2 months ago

“Can't heat even asmall caravan. While outside is 5C° can't feel any warmth at all. So my experience is... Not a source of heat even for a tiny space.”

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Posted 3 months ago

Dear Customer As to your product review of the 800W Mini Oil Filled Radiator, this is meant to be used for supplementary, secondary or temporary heating. It should not be considered for primary permanent heating in a room or dwelling. We have asked customer services to contact you to assist you further. Kind Regards Customer Services

Posted 3 months ago

“Sadly item arrived broken. I imagine this was the fault of the Evri delivery person not Daewoo as such but if you use cheap delivery companies this is what happens. Asked if item could be sent out again using different company or have refund so they opted for refund which I am still awaiting. Managed to get product somewhere else so let’s hope it’s delivered intact.”

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Posted 3 months ago

“Still not delivered after several complaints”

Helpful Report

Posted 3 months ago

Hi I am sorry but we cannot find no contact under your order number Please contact our customer service team via email and they will be happy to help ! help@daewooelectricals.com -Please also include your order number - Many Thanks

Posted 3 months ago

“I think it's very brave of you to ask for a review! The item I ordered didn't work, then I had to spend hours on the "chat" followed by 2 very long phone calls, (having had to go to Companies House to get a phone number, as there isn't one on the website) to get you to agree to take it back. I understand the customer service agent's task is to persuade the customer to keep the defective product, and save you money, but when the item is not working there should not be so much resistance to taking it back. I don't recommend this company.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. After reviewing the email trail, we understand your pottery studio requires an industrial or commercial dehumidifier. Once this was clarified, our Customer Services team arranged for the collection of your order and issued a full refund. We appreciate your patience and value all feedback, as it helps us improve. We’re sorry for any inconvenience caused. If you need further assistance, please don’t hesitate to reach out.

Posted 3 months ago

“Ordered microwave kettle and toaster I returned the microwave didn’t heat anything properly. The kettle is noisy the toaster doesn’t toast properly waste of money would not recommend”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear this, i can confirm a full refund was issued Once again please accept our sincere apologies Kind Regards Customer Services

Posted 4 months ago

“Did not actually get anything as the courier never delivered it.”

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Posted 5 months ago

Good morning , we are sorry to hear this. You contacted us 05 November at 12:45 bringing this to are attention, we responded back on the 5th of November at 16:52 letting you know the item was lost in transit and a refund was given. Please response to the email of you need any further assistance on the matter. Many thanks Customer services

Posted 4 months ago

“Wrong microwave sent in first place!!!!”

Helpful Report

Posted 5 months ago

Hi, we have checked are system and can not find any commination regarding this please contact our customer service team via email and they will be happy to help ! help@daewooelectricals.com -Please also include the model number usually starts with (insert SDA, HEA or COL etc depending on the item) and your receipt - Many Thanks”

Posted 4 months ago

“AVOID THIS WEBSITE PLEASE ! Received faulty microwave then asked to video it which I did to then be insulted by so called customer service relying that I’ve not operated it as per user manual …. IT ONLY HAS 1 SWITCH with which to operate it AND IT’S FAULTY !! Microwave is cheap & faulty and customer service is even MORE DREADFUL!! PLEASE spend your money on a REPUTABLE RETAILER! AVOID THIS WEBSITE & RETAILER!!! I don’t ever leave reviews tho SO FRUSTRATED and disgusted with this retailer that I have to warn other innocent shoppers.”

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Posted 5 months ago

Good morning, please can you respond to our emails on this as to the item being used in an extension plug with 3 other high powered items as shown on video is why the item is not working correctly unfortunately. Many thanks, Customer services

Posted 5 months ago

“Awful customer service after damaged item delivered Poor service”

Helpful Report

Posted 5 months ago

Hi, please contact our customer service team via email and they will be happy to help ! help@daewooelectricals.com -Please also include the model number usually starts with (insert SDA, HEA or COL etc depending on the item) and your receipt - Many Thanks”

Posted 5 months ago

“Bought a Daewoo Soupmaker 13 months ago for a Christmas present. It was used from early January for about 3-4 months, then I unpacked it recently to find out is did heat up the soup. I contacted Daewoo who basically said ‘tough cheese’ as it was not under warranty anymore and they could not help me any further ! Also the same response when I enquired about repairs ! The lesson learnt here is : cheap will not last. Companies that sell cheap rubbish have an equally rubbish customer service department who do not care about their products and the ability to repair them- a throw away society led by careless electrical companies like Daewoo Electricals Poor poor product - poor poor attitude- poor poor Daewoo Electricals”

Helpful Report

Posted 5 months ago

Hi, We have requested your registration ticket number and you have been unable to provide this and we have done a full search and been unable to location the registration for the extended 3 year warranty - Please provide this and we will be more than happy to help !

Posted 5 months ago

“Worst possible service ever, do not trust Daewoo or buy from them. Thoroughly dishonest company. I bought a microwave for £150 which broke down after 10 months, shop I bought it from had gone but it's supposed to have a 1 year guarantee but Daewoo refused to help! Basically I have to throw it away. Never again would I buy from them”

Helpful Report

Posted 6 months ago

Hi, I am sorry but we do not manufacture this item this is another affiliate of Daewoo. We do not have any affiliation with any other companies that manufacture Daewoo products. There should be the manufacturers details on the product that should point you in the right direction, a quick google search provides the below number that maybe of some use ? RKW Ltd 0333 220 6070 sales@rkwltd.com We are sorry we have been unable to assist you further on this occasion Kind Regards Customer Services

Posted 6 months ago

“Never again! On Amazon you can buy 30-40% cheaper and next day delivery. On this site 30-40% more expensive and at least a few days and delivery by amateur company Evri... Never again.”

Helpful Report

Posted 8 months ago

Hi, please contact our customer service team via email and they will be happy to help ! help@daewooelectricals.com -Please also include your order number as we have been unable to locate your order on the Daewoo Electricals website. Many Thanks

Posted 8 months ago

“Bought 20L 800 watt manual microwave to replace the same daewoo microwave I'd had for several years. Worst microwave ever. Very small and slow. Seems like 500 watt at most. Dont waste your money on this rubbish.”

Helpful Report

Posted 10 months ago

Thank you for your product review, we are sorry for the experience your received. Please let us know if we can assist you further.

Posted 10 months ago

“Asked a simple question, had to wait days for the incorrect answer...”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear this, we have been unable to find any communication with yourself on our system - please contact our customer service team via email and they will be happy to help ! help@daewooelectricals.com -Many Thanks

Posted 1 year ago

“Bought a blender grinder machine. Stopped working. Had the receipt and registered for the 3 year warranty. Because they cannot find my warranty registration they are not honouring a replacement. A receipt is proof of purchase or not? Absolutely disgusted with their customer service. Why would i keep the receipt and the box if i hadn't registered the warranty? Warranty and receipt not worth the paper as clearly it doesn't count as proof of purchase!”

Helpful Report

Posted 1 year ago

Hi, We have checked again and no registration has been located under the details you have provided, you would of received confirmation via email when you purchased the product back in 2021 therefore please check your records as we are more than happy to arrange a replacement once this has been provided ? Kind Regards Customer Services

Posted 1 year ago

“Kettle broken in 1 month, water leaking everywhere from the dial area. Emailed customer services and no response. Poor service and awful product.”

Helpful Report

Posted 1 year ago

Hi, Please check your junk and spam mail as we have checked and a response was sent in under 4 hours on the 27th of March. We have sent another email regarding the kettle today - Many thanks

Posted 1 year ago

Daewoo Electricals is rated 4.3 based on 678 reviews