“Cocuun fitted my Solar Panels on my mid terrace home.
Very clean workmanship.
Very polite workers.
Discussed what I needed to know, and they are a great asset.”
“It would help if someone knew what an appointment means . They never turn up for them. Couldn’t care less about the property they are working on. I have ended up with a hole in my living room ceiling. Nobody seems interested in putting it right. Disgusted doesn’t do my feelings justice. I’m looking to take my complaint further.”
Good day Mrs Wright, we have been in contact and assured you an artex repair will resolve the issue. I am sorry this has not been sorted quicker for you, but be assured, it is in progress and the team have previously repaired the hole, it is only the artex which needs repairing.
As this is not our run of the mill services we have need to outsource an installer for this, to ensure it is resolved to a high standard.
“Cocuun are a company filled with lovely people. Every employee I have spoken to have been so lovely and nice. The people who come out to do jobs have all been great, lovely to talk to, and can have a laugh with. They always explain what they have to do, what they will be doing in upcoming days and tidy up after themselves. Lovely people”
Thank you for your review, it was lovely to receive. We do always aim to leave customers happy and knowledgeable to operate their new energy saving measures.
“The worker Ali was very polite respectful and professional, but the company promised to clear then put back my items from the attic but never reput back so my double bedroom is full and you carnt access it.
Not happy”
Sadly under regulations and terms of your tenancy lofts should not be used for storage. I have passed on your positive comments to Ali, most appreciated, thank you.
Our customer care team, and resident liaison officer are happy to receive feedback and answer any questions. Please feel free to contact the office on 0333 016 0878 to discuss, and should you wish to make a complaint, press 5 to get through to the complaints and praise team.
“Friendly and really respectful especially as I have adopted a little one with fetal alcohol syndrome and autism so they made things as easy and quick as possible as he does not cope well with noise and change in routine really bothers him.”
Thank you Miss Lilley for your positive comments. We always endeavour to adapt our delivery to meet any special considerations within people's homes as we install.
