Thank you for your wonderful review, Earley! We're so glad to hear that you found our team professional during their visit. Your satisfaction is our priority, and we appreciate your kind words.
Warm regards,
Team Cocuun Limited
“The work was done to a high standard and very quickly, I thought it would take about a week. It would be nice if they kept swearing down to a minimum, especially when there’s young children about.”
Thank you for your feedback, Mr Martin, we're delighted to hear that you were pleased with the quality and speed of our work! We appreciate your comment regarding the language, a member of our team will contact you today for further information as this is not our usual standard and we will take action to prevent this reoccurring in other households. Our sincere apologies.
regards,
Team Cocuun Limited
Thank you for your kind review, Mrs Wright We're pleased to hear that our team was polite and friendly. Your feedback truly brightens our day, and we appreciate your support.
Warm regards,
Team Cocuun Limited
“Very polite and courteous. Work carried out well and professionally. One little ick. They left a little bit of a mess behind them. Clear up after you lads 😌”
Thank you for your lovely review, Miss! We’re thrilled to hear that you found our team polite and professional. We sincerely apologize for the little mess left behind and appreciate your feedback—it helps us improve our service.
Thank you for your review, Mr.Taylor We're sorry you encountered any issues during the instalation period, but are glad to hear that we sorted out any issues promptly for you. Your satisfaction is our priority, and we appreciate your feedback!
Best wishes,
Team Cocuun Limited
Miss Ray, thank you for your review. We are delighted you found our workforce kind, skilled and hardworking, I'll make sure they have that feedback.
I'm sorry you have only been able to give a 2star review on on Cocuun as the bookings have been done by the client not from the Cocuun office, we have attended according to their scheduling. We will feedback to the client your dissatisfaction on the organisation of appointments/organisation and no doubt they will review their process to make it smoother going forward.
Thank you again for taking the time.
Thank you for your fantastic review, Mr. Frazer of Cocuun Limited! We’re delighted to hear that our team was professional, polite, and helpful. Your kind words mean a lot to us, and we look forward to assisting you again in the future! We hope you enjoy the savings you'll benefit from having a more energy efficient home.
Thank you for your wonderful review, Mrs Kelly. We're so glad to hear you found our service to be very good. We appreciate your support and look forward to serving you again!
“The staff were very polite, times and dates were not always correct, still waiting on bathroom vent as stopped working after 1 week, and still waiting for vents on fascias to be installed after final inspection said they were needed for air flow
Kind regards
Miss J Sach”
Miss Sach, thank you for your review and brining it to our attention. I have checked our system and correspondence, and can see that you have been updated earlier today that the installer will be with you this afternoon. I trust this will resolve the issue, but should you not feel this matter has been resolved please contact the office 0333 016 0878 and Julie or Olivia will take further action. Should you wish to update your review, post resolution, we will be happy to send over again for an update - many thanks
Thank you so much for your kind words, Mr Coleman, We’re thrilled to hear that you’re happy with the work done on your property. Our team always strives to provide excellent service, and it’s wonderful to know they made a positive impression! We have fed that back to them and they had a beaming smile.
Thank you for your review Mr Stringer, your feedback is invaluable to us. I have investigated the point you've made on speed of installation, and reviewed the process with the installers to prevent any unnecessary delay on other installations.
“Smiley the carpenter from places for people has done a great job,The door now shuts properly, Also the damaged path where a friend tripped over on has also been sorted THANKYOU. Also forgot to mention that we had our roof cleaned prior to solar panels being fitted .We would like to give a big shout out to all the great work men who were involved in that work being carried out a credit to your company.”
“All work was completed very well. All the work men cleaned up and was very respectful of carpets putting down sheets. We were very impressed with all the work men they were also very polite and tried not to inconvenience to much. Score 10/10 👍”
What a lovely review Mrs Venni, we really appreciate your feedback, and we are delighted to hear our teams are following our code of conduct and respected both residents and property.
Thank you Mr Roden for your positive feedback, we will catch up with you next year to see how the energy saving measures have positively impacted your energy bills.
Thank you for your feedback, Mrs Price, Cocuun implement stringent standards of behaviour across our workforce, and it is great to hear from you these were upheld.
