“Cocuun are a company filled with lovely people. Every employee I have spoken to have been so lovely and nice. The people who come out to do jobs have all been great, lovely to talk to, and can have a laugh with. They always explain what they have to do, what they will be doing in upcoming days and tidy up after themselves. Lovely people”
Thank you for your review, it was lovely to receive. We do always aim to leave customers happy and knowledgeable to operate their new energy saving measures.
“The worker Ali was very polite respectful and professional, but the company promised to clear then put back my items from the attic but never reput back so my double bedroom is full and you carnt access it.
Not happy”
Sadly under regulations and terms of your tenancy lofts should not be used for storage. I have passed on your positive comments to Ali, most appreciated, thank you.
Our customer care team, and resident liaison officer are happy to receive feedback and answer any questions. Please feel free to contact the office on 0333 016 0878 to discuss, and should you wish to make a complaint, press 5 to get through to the complaints and praise team.
“Friendly and really respectful especially as I have adopted a little one with fetal alcohol syndrome and autism so they made things as easy and quick as possible as he does not cope well with noise and change in routine really bothers him.”
Thank you Miss Lilley for your positive comments. We always endeavour to adapt our delivery to meet any special considerations within people's homes as we install.
“Firstly they left me with no heating or hot water for nearly 24 hours . I have a disabled child.
They left a big hole in my kitchen for nearly 3 weeks letting the cold in . They didn't plaster the ceiling where they changed the fan in bathroom or kitchen. Didn't show us how to use the new appliances so in 4 day we used over 100 pound in electric. Shocking service to be. How every they have made things right now and everything they done since had been 10 out 10.”
I am sorry your installation hasn't gone as smoothly as we would hope. Please can you contact the office to discuss with a senior manager, as we are unable to locate the challenges you have indicated on our CRM system (which logs every interaction for a positive customer journey). 0333 016 0878 option 5.
