“The staff were very polite, times and dates were not always correct, still waiting on bathroom vent as stopped working after 1 week, and still waiting for vents on fascias to be installed after final inspection said they were needed for air flow
Kind regards
Miss J Sach”
Miss Sach, thank you for your review and brining it to our attention. I have checked our system and correspondence, and can see that you have been updated earlier today that the installer will be with you this afternoon. I trust this will resolve the issue, but should you not feel this matter has been resolved please contact the office 0333 016 0878 and Julie or Olivia will take further action. Should you wish to update your review, post resolution, we will be happy to send over again for an update - many thanks
“Bad communication. Only wanted loft insulation next thing I knew I was being told I needed vents in my doors and windows even though I have wall air vents which is draughty enough for me thank you. Then heard I had refused to have this done which was incorrect. Told them my doors were hollow and they would difficulty doing vents on them.”
“There was a lack of communication. no shows from contractors several times, and a long wait to get all work finished. I had a few complaints regarding the contractors work, causing damage, not cleaning up after themselves.The site manager did resolve the complaints, apologised, and also helped me with a sofa, and some compensation for all the issues that were caused.”
“Still waiting for lots of odd jobs to be finished
..Pea gravel filling the gap around the base of the house
..My Grab rails to be fitted at the back door..I have mobility issues & struggle to get up ,& down the steps
..out side light
..reseading the grass because it is ruined due to all the rubbish being left on it for so long
..gas box to be either changed or for the gap around the existing one to be filled in with insulation..this backs onto the cupboard underneath the stairs & is the coldest part of the house..a gale comes through every time we open the cupboard door
..the collar on the boiler pipe work isn't fixed properly to the wall in the kitchen
..the mess that was left when the new extractor fan was fitted in the kitchen, we have had to fix ourselves because we were fed up of waiting & wanted to redecorate
..loose tv & telephone cables hanging loose outside needs fixing to the walls
..where the new loft hatch was put in all around it needs to be tidied up & repainted
People have been round lots of times to see what needs doing but as yet nothing has been done
Apart from that everything's fine thankyou”
