Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,364 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 27th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service once again”

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Posted 2 years ago

Thank you so much for your 5 star rating of Chestnut Mill Limited! We are so glad that you appreciate our excellent service. We are grateful that you have chosen to be one of our loyal customers. Thank you for your continued support.

Posted 2 years ago

“Good quick service”

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Posted 2 years ago

Thank you so much for taking the time to leave us a five-star rating, Carol! We really appreciate it. We're glad to hear that you appreciated our good quick service.

Posted 2 years ago

“Delivery has not yet happened - very long lead times as 4 weeks quoted. Not able to comment on quality of product...........”

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Posted 2 years ago

Thank you for your review and order. I am sorry to see that you felt we only deserved 2 stars. We understand that waiting for your item can be frustrating, however this level of lead time was correct and live on the product listing at the time you placed the order, indeed it would have been showing 5 weeks at the time. Apologies if our feedback request e-mail caused any frustration or confusion as it is sent 14 days after purchase rather than once the item has been delivered regardless of what the advertised lead time is. We will review our e-mail to ensure this is made clear for future customers. We hope once it arrives you enjoy your garden building and thank you for your patience.

Posted 2 years ago

“I use this company regularly. Excellent efficient company. Good range of items stocked and fast dispatch and delivery.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We really appreciate your loyalty to Chestnut Mill. It is great to hear that you have had such positive experiences using us regularly, as customer service is extremely important to us. We value your support and thank you for being a repeat customer.

Posted 2 years ago

“Unfortunately there was a pack of screws missing and the nails for the roof felt were too short to stay in so had to purchase longer ones to finish the play house”

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Posted 2 years ago

Thank you for your feedback and order. We will pass this onto the manufacturers and suppliers of this building. Should this or something similar happen in the future, please do let us know straight away and we will take action to rectify this for you. We hope you enjoy using the building for many years to come

Posted 2 years ago

“Excellent customer service and good quality products :)”

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Posted 2 years ago

“A lovely product thst already had manny visitors”

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Posted 2 years ago

“Terrible customer service, rang 5 times no answer and emailed multiple times about my missing refund of almost £200. Had to open a PayPal case to get my money back”

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Posted 2 years ago

Thank you fro your feedback. Please accept our apologies that you seem to have had such issues. As discussed on the phone since, we did reply to everyone of your e-mails, always within 24 hours. It would appear these must have been filtered by your spam folder or similar as you confirmed the address was correct. Please accept our apologies with the issue with the phone, our lines were down whilst we had some re-refurbishments take place. Our e-mails would have informed you of this as well at the time. To confirm we had also already initiated this refund via PayPal, unfortunately when an e-cheque is used by PayPal this can delay the payment clearing into your account, however it was fully processed at our end several days prior to your attempt to open a PayPal case. We take our customer service very seriously and would always want to ensure refunds are processed as soon as possible and we respond to any e-mails or voice messages within 24 hours as a minimum. Having now spoken to you on the phone we believe you now understand all of this and understand that the refund is already on its way to you. Thank you for your patience.

Posted 2 years ago

“Best price on line for the ruff and tumble cooling coat and despatched quickly. Very efficient , have already recommended the site to a friend and would use again myself.”

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Posted 2 years ago

“Still had no reply from my emails I am missing 4 pieces from the windows in my purchase”

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Posted 2 years ago

Good Evening, Thank you for your review. I am sorry to hear that you have had such an issue with the window. We were not aware of any issue until this review was left. Please could I ask who you have e-mailed as we have not received any, was it the manufacturers? Please could you e-mail info@chestnutmill.co.uk so that we can ensure this issue is resolved ASAP? Kind Regards Chestnut Mill Team

Posted 2 years ago

Further to our previous response and our subsequent communication via our info@chestnutmill.co.uk email address, I can confirm the missing glass panels are on their way to you and should hopefully be with you by Friday (please do let us know should they not arrive). It would appear you had previously e-mailed a no-reply e-mail in response to the feedback request, which we would of course not have seen or been able to respond to. We take great pride in our customer service and endeavor to respond quickly and effectively to all issues brought to our attention. Thank you for your order and patience whilst we resolve this for you.

Posted 2 years ago

“Good service. Purchased a gift for a friend.”

Chestnut Mill Limited 5 star review on 26th June 2023

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Posted 2 years ago

Thank you for your 5-star rating of Chestnut Mill Limited! We appreciate your kind words about our good service and hope your friend is very happy with their gift.

Posted 2 years ago

“Goods as ordered and despatch was super quick, very happy”

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Posted 2 years ago

“Dissatisfied as still waiting for my second bag of grit which was not delivered”

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Posted 2 years ago

Thank you for your feedback and bringing this issue to our attention. It would appear it had been lost from the original parcel after the couriers damaged the box. You should now have received the replacement bag that we have sent out. We will look into ways to reduce the likelihood of this happening again in the future.

Posted 2 years ago

“Very pleased with the chains and about to order another one.”

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Posted 2 years ago

“Unfortunately the 2 week lead time became 6/ 7 weeks after the order was placed making it a very late birthday present.”

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Posted 2 years ago

Thank you for your review. Please accept my most sincere apologies for the additional delay. Unfortunately there are occasions at peak times when the lead times of buildings can change with short notice as they are delivered directly by the manufacturer and there may sometimes be small short term discrepancies between the estimated lead time and the actual lead time. This is detailed on the product listing, however we understand that this will have caused disappointment on their birthday and will review our processes to do our best to ensure this information is correct and accurate as much as possible.

Posted 2 years ago

“The item I purchased was exactly what I wanted as it was exactly the same as the previous item which I accidentally broke, so very happy. Didn’t use the feet as I had a base.”

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Posted 2 years ago

“I would bay again😊”

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Posted 2 years ago

“It was very easy to on line order. The Stork House is as it was described. I made an error with my daughters postcode, But you got back to me and all was well.”

Chestnut Mill Limited 5 star review on 25th June 2023

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Posted 2 years ago

“Easy to order and delivered in good time by young man who was happy to carry the separate components to the patio area at the bottom of my garden. One end part was damaged however it doesn't notice once put together”

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Posted 2 years ago

“Excellent service! Thank you!!”

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Posted 2 years ago

Chestnut Mill Limited is rated 4.7 based on 1,364 reviews