Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,357 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

Write Your review

Tell us how Chestnut Mill Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chestnut Mill Limited 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived as advised. Excellent quality and service. Highly recommended”

Helpful Report

Posted 1 year ago

“Good company service, accurate desciption and details of item satisfactory, delivery on time.”

Helpful Report

Posted 1 year ago

“Excellent company to deal with. My order came quickly and was exactly as described! Very pleased!”

Helpful Report

Posted 1 year ago

“Little bit of a blip (supplier fault!) but al sorted quickly and effect, thank you.”

Helpful Report

Posted 1 year ago

“Good product, quick delivery”

Helpful Report

Posted 1 year ago

“Haven’t received my full order. Told me they were rectifying it and the product was coming in last week with next day delivery. Yet to receive it. Hoping that it be sorted in the new few days it’s been nearly 3 weeks. The product I have received was as described and is lovely. Just need the matching one now!”

Helpful Report

Posted 1 year ago

“Extremely disappointed on the customer service. Placed an order on 22nd November with an anticipated delivery date of 3 working days. Still not received 2 weeks later. Firstly said was damaged on transit and when phoned up promised the items next working day, then found out they never had any in stock. Will never use this company again, extremely poor service.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We would like to take this opportunity to sincerely apologise for the delay you have suffered. We will certainly be looking at our processes to try and ensure issues like this do not happen again in the future. Just to confirm some details regarding your review, your order was placed late on a Thursday, so the first possible date for despatch was the Friday. The Standard Delivery Service that you paid for is a 3-5 working day delivery service. You contacted us the following Friday on the 5th possible working day for delivery to chase the delivery. It was at this point which we saw in the tracking that the parcel had been damaged in transit. Our member of staff checked our system and could see one bag still in stock so said they would get this despatched on the Monday for delivery on Tuesday (we only despatch Monday to Friday and it was too late on the Friday to despatch). Unfortunately when we went to despatch it on Monday we found the stock level was incorrect. We were though able to get stock in quickly for despatch on Tuesday for delivery on Wednesday. We would like to apologise for this delay, especially for the error in our stock system which caused the extra 1 day delay. However we do take pride in the fact that we have acted swiftly and decisively to rectify the situation as quickly as possible. Meaning that despite a couple of rare but significant issues we have been able to re-arrange a new delivery, so that the bag has arrived only 3 working days late (8 working days after the order date).

Posted 1 year ago

“Arrived very quickly from when I ordered.”

Helpful Report

Posted 1 year ago

“I never received my order so won’t be using this company again. It’s mostly the mail deliver companies fault but I’m disappointed in the service”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Please accept my most sincere apologies for the issues you have had. We are though a little confused. You placed your order at 1pm on the 29th October. This was despatched the next day and the tracking shows as delivered at 13:08 on the 31st October by the couriers and left in "safe place". We cannot find any correspondence from you to let us know you were missing your order. We take great pride in our customer service and would always ensure an issue such as this was resolved ASAP once we became aware of it. However, as this was shown by the couriers as delivered, we were not aware of any issues to address. Please could you e-mail us on info@chestnutmill.co.uk if you have still not received it so we can investigate it for you and ensure you either get your money back or the product delivered.

Posted 1 year ago

“Always reliable with timing and quality.”

Helpful Report

Posted 1 year ago

“A delay to the order was explained promptly and an email enquiry dealt with very satisfactorily. Good service. Can recommend.”

Helpful Report

Posted 1 year ago

“Lovely coat, dried my lab very well and kept her warm in the freezing weather”

Helpful Report

Posted 1 year ago

“Ordered and kept me uptodate on my delivery. excellent service”

Helpful Report

Posted 1 year ago

“Delivery arrived today thank you driver was so helpful”

Helpful Report

Posted 1 year ago

“Super Speedy Delivery, Excellent Service”

Helpful Report

Posted 1 year ago

“I ordered turkey feed fromChestnut Mill, it was a good price, the ordering was straightforward, delivery charge as expected, delivery was quick and the product arrived undamaged and in good condition despite the packaging being a bit damaged.”

Helpful Report

Posted 1 year ago

“Well made tawny owl box and good service from Chestnut Mill Ltd. Just hope that a tawny owl is as impressed as we are!”

Helpful Report

Posted 1 year ago

“Easy to order, good price, prompt delivery.”

Helpful Report

Posted 1 year ago

“Very good product - my bantams like it a lot as all other brand pellets are too large for them to swallow”

Helpful Report

Posted 1 year ago

“Great service always get what I ordered and delivered in 3 days”

Helpful Report

Posted 1 year ago

Chestnut Mill Limited is rated 4.7 based on 1,357 reviews