Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,373 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 10th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good and easy”

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Posted 3 years ago

“I still haven’t received my parcel. DPD have been emailing me daily saying that it is delayed another day, I have tried ringing them to find out where the parcel is and they are no help whatsoever simply telling me there is nothing they can do they are experiencing delays. I can understand a day or two but it’s been three weeks. I would like a refund or a new one sending ASAP as it’s been over 3 weeks since I first ordered”

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Posted 3 years ago

Thank you for your review. I am happy to say that this issue did get resolved. Unfortunately, the original e-mail did get stuck in our spam folder. We have since put in protocols to hopefully avoid this in the future. The parcel went missing during the very difficult pre-season period when DPD were having huge issues nationally. As soon as the issue came to light with this particular parcel we quickly arranged for a new parcel to be delivered ASAP. Thank you for the patience and understanding you showed in our correspondence regarding the issue since you first raised it. I am very sorry that DPD and their contact centre also did not perform as expected.

Posted 2 years ago

“Yet to receive my product and they won't even respond to my emails. Terrible customer service.”

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Posted 3 years ago

Thank you for your feedback I am sorry to hear you feel you have received such poor service. As I am sure you will agree, based on our other reviews, customer service is something we take very seriously and great pride in. I can see that we have responded to all of your e-mails within 24 hours (except ones sent on a weekend). Your initial e-mail included no order information and was not from the original e-mail used for the order, which made dealing quickly with the issue difficult. As discussed in our last e-mail, DPD have finally notified us that the parcel has been damaged and we have immediately sent out a replacement for you as well as a good will gesture of refunding the difference between the standard and Express delivery charges.

Posted 3 years ago

“Excellent service. Products available were cheaper than those on other websites I normally use, Delivery was extremely fast. Will certainly be purchasing from you again”

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Posted 3 years ago

“Gardening gloves ordered 27th November. No tracking number provided and gloves not received. Sent 2 emails and left phone message and no response.”

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Posted 3 years ago

“Seamless purchase, arrived in good time too 😊”

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Posted 3 years ago

“The gardening gloves I ordered where just as described and very good quality Delivery was prompt and ordering was very easy”

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Posted 3 years ago

“Very fast delivery”

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Posted 3 years ago

“Good service, well made boots, will use again”

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Posted 3 years ago

“Extremely good service with fair prices and a nice swift delivery system. Recommend.”

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Posted 3 years ago

“Very efficient, my order was delivered on time.”

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Posted 3 years ago

“Received in good time in good condition and packing.”

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Posted 3 years ago

“Excellent experience, this guinea pig food is getting harder to find, and consequently the price is going up. I found Chesnut Mill with a Google search and it was clear that theirs was one of the most competitive prices, and the company had the best reviews for reliability and fairest delivery charges. I was very happy with the service I received, the food arrived well packaged within 48 hours, and the piggies are happily roughing away! Recommended to all!”

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Posted 3 years ago

“Very fasted delivery, would order again”

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Posted 3 years ago

“Excellent product range, rapid shipping and very good pricing. All you could ask for. A+”

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Posted 3 years ago

“good delivery good products”

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Posted 3 years ago

“Item not as expected”

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Posted 3 years ago

“I have a youngster who I added vitamin and minerals to his feed. He found it to be very rich although was less than the recommended amount. I have bought the flexi tub and left it in his stable , he chooses when and how much he needs and it works amazingly. Customer service was superb and Eli very was very quick.”

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Posted 3 years ago

“Excellent product range, rapid shipping and very good pricing. All you could ask for. A+”

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Posted 3 years ago

“Great service. Fast delivery. Highly recommended”

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Posted 3 years ago

Chestnut Mill Limited is rated 4.7 based on 1,373 reviews