Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,357 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 27th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to order on the website, the shipping costs were reasonable and delivery as expected with Royal Mail.”

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Posted 1 year ago

“Arrived on time and just what my Bunny loves so all round happy.”

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Posted 1 year ago

“Excellent service. Very prompt delivery”

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Posted 1 year ago

“Looks good, birds have yet to express their opinion”

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Posted 1 year ago

“Very pleased with the service. The product was exactly as described.”

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Posted 1 year ago

Dear Marielle,Thank you so much for your fantastic 5-star rating of Chestnut Mill Limited! We sincerely appreciate your support and are thrilled to hear that you were very pleased with our service. It means a lot to us that the product met your expectations and was exactly as described. We always strive to provide the best possible experience for our valued customers like you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Posted 1 year ago

“I ordered a garden shed, it was supposed to arrive within 2 weeks, unfortunately it kept being postponed, the courier was twice 30 minutes from my house and was apparently running out of time, I do not recommend this company even though they contacted me quickly, after five weeks I canceled the order because she was supposed to come in two weeks, seven weeks in total”

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Posted 1 year ago

Thank you for your feedback. We are extremely sorry that you have had such an experience. I can assure you it is not the typical experience for customers and we take customer service extremely seriously. Unfortunately, as the shed is delivered directly by the manufacturer and the deliveries arranged directly between you and them, we were unaware of such an issue until after the 2nd failed attempt, when you informed us. We did then take immediate action and ensure a new date was booked in ASAP and involved director level at the manufacturer to ensure there was no risk of it failing again. Having looked into it with them it does appear to have been a rather unfortunate series of events, the initial vehicle broke down, and the manufactures as a result tried to squeeze your delivery onto another delivery run. Due to your address being northern Scotland (extreme range of their deliveries), the vehicle unfortunately, ran out of time to deliver it that day. As a result of this, the final date you received for delivery after we had intervened was a couple of weeks away as they wanted to ensure it was a priority delivery on the new delivery run and not again squeezed onto an existing run. At your request after receiving this date we quickly cancelled and refunded your order. One again please accept our most sincere apologies for these issues, we hope you were satisfied with our speedy and efficient responses and attempted resolution once you informed us of the issue. We are sorry we were on this occasion not able to arrange a speedier delivery for you.

Posted 1 year ago

“Bought the pruning saw model I wanted for a very reasonable price. Easy to order and arrived sooner than expected.”

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Posted 1 year ago

“Absolutely excellent service. Thank you.”

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Posted 1 year ago

“Brilliant harness great quality very fast delivery.”

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Posted 1 year ago

“Quicker delivery than most suppliers. Fair price too.”

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Posted 1 year ago

“Excellent quality bird food,very good service and quick”

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Posted 1 year ago

“I ordered a ragwort fork from Chestnut Mill. The item was delivered quickly and is a really useful product.”

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Posted 1 year ago

“Always provide excellent customer service and respond quickly to any questions. Prompt delivery and well priced.”

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Posted 1 year ago

“Excellent product delivered promptly.”

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Posted 1 year ago

“Outstanding service despite Royal Mail! My order disppeared during delivery but Chesnut Mill honoured my order and replaced the lost items for which I am very grateful.”

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Posted 1 year ago

“I am delighted with my purchase of the Garden Pizza Oven Table. The central working height + two side opening out additions is exactly what I wanted. The timber is substantial and gaining assistance from a second pair of hands, made the construction work doable. I have in fact fitted a set of wheels to the frame and this makes it very easy to move the table around. I find I can then use it as both a worktop for use in the garden studio as well as outside. All together brilliant.”

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Posted 1 year ago

“Great company, good price,excellent service.”

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Posted 1 year ago

“Great service and excellent pizza oven table. Perfect size, solid and relatively easy to assemble - requires 2 people though for parts of it. My only slight grumble would be that there was no tracking options provided by Chestnut Mill or the courier. For such a large, heavy box to be delivered I would like to know when it’s coming. It arrived one lunchtime without warning but thankfully I was in, otherwise who knows what they would have done with it.”

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Posted 1 year ago

“Really happy with the domed walk in fruit bush cage and netting. This arrived promptly and was very easy to assemble. No more will those pesky pigeons eat all the fruit!!”

Chestnut Mill Limited 5 star review on 15th May 2024

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Posted 1 year ago

“Great service. Easy to order and item promptly despatched.”

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Posted 1 year ago

Chestnut Mill Limited is rated 4.7 based on 1,357 reviews