Campbells Prime Meat LTD Reviews

Name: Campbells Prime Meat LTD
Address: The Heatherfield, Linlithgow, Edinburgh
Rating: 4.78

4.8 Rating 3,584 Reviews

95 %

of reviewers recommend Campbells Prime Meat LTD

4.8

Based on 3,584 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Campbells Prime Meat LTD 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't yet received my pies yet what's happened my first order was delivered to my old address and the new owner said he threw my parcel away I am still waiting for my new order where is it.?”

Helpful Report

Posted 3 weeks ago

“I cannot comment on the product as it didn't arrive as promised. Unfortunately the customer service as DPD were useless and no one at Campbells could help as the phone lines were shut over the weekend. I have since been promised a new order will be despatched and it should arrive nearly a week after we originally requested. When I did finally here from Campbells they seemed to understand the issue, but this was my first interaction with them. I think I will return to my previous supplier Donald Russell.”

Helpful Report

Posted 1 month ago

Hello Greig, I am sorry to see that you have had a poor experience with us. I can see that we have been dealing with this issue via email. If there is anything further we can assist with, please let us know. Kind Regards, Team Campbells

Posted 1 month ago

“The scotch pies did not taste like they should, we assumed they would contain mutton which is what they were supposed to.”

Helpful Report

Posted 2 months ago

Hello Christopher, Thank you for your feedback. We understand that you are not fully satisfied with your order and would like to apologise for this. If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you. Kind regards, Team Campbells

Posted 2 months ago

“No problem with Cambells but will not use them again until they get rid of DPD carrier, i am disabled shouted at delivery that i would take a bit longer to get to door they did not follow instructionbs on door and left box in dreadful position. DPD have been problematic before with me and according to TV prog they put iutems in empty houses which they did with me in dustbins which they did with me and take them to sell on CHANGE YOUR DELIVERER”

Helpful Report

Posted 2 months ago

Hello Dr Watkins, Thank you for your feedback. We apologise that you are not fully satisfied with the service provided by our courier and will ensure this feedback is passed on. If you would like to discuss anything further, please contact our customer service team on info@campbellsmeat.com where we would be happy to discuss this further. Kind regards, Team Campbells

Posted 2 months ago

“Not received order, paid £10 for delivery and requested a refund and not heard anything back. Very disappointed”

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Posted 3 months ago

“This review is just for the Lorne Sausage. I have just removed the sausage from the freezer in order to throw it away we found it fatty and an unpleasant texture to eat. This wont be on my shopping list again. Other products with this order still to be tried.”

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Posted 3 months ago

“I was a little disappointed to receive 2 small haggis instead of the large one I ordered for a burns night. It was to be a centre piece for 20 people. Had I been consulted I would have looked elsewhere, especially as I ordered well in advance!”

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Posted 3 months ago

“It hurts my too write this review ordered from campbells in past so over ordered for the Essex macalliisters and Burnsie’s square sausage was tasteless told everyone was dropping it round after I tried it told everyone it didn’t turn up gutted just hope it was 1 off I’ll order again just keep fingers crossed sorry campbells”

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Posted 3 months ago

“Delivery failed to arrive, DPD have let me and you down. Waiting for your response”

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Posted 5 months ago

“My black pudding never arrived the delivery driver must have took it to the wrong address. There are 3 groves that are very similar he must have took it to the wrong one, Richard Edwards.”

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Posted 5 months ago

Hello Richard, Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive with you as expected. If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you. Kind regards Team Campbells

Posted 5 months ago

“First order and it will be my last! Poor quality and a waste of money.”

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Posted 5 months ago

“I never got the delivery courier was useless awaiting refund”

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Posted 5 months ago

“Havent received product yet”

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Posted 6 months ago

Hi Danielle, Thank you for your review. I am sorry to see that you have not yet received your order. If you haven't already, please email the team on info@campbellsmeat.com with your order details and we will be happy to help to resolve this for you. Kind Regards, Team Campbells

Posted 6 months ago

“Will never use you again, lots of problems”

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Posted 6 months ago

“the chicken was very watery and smelt of bad eggs , the sausages were out date the next day i am very disappointed”

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Posted 7 months ago

“Seriously. You want me to write a review! Over a day late. Missed the event I'd ordered the meat for . Spoke on the phone and was told I would be contacted by customer services, Now get an e-mail asking for a review I'll leave it at this and hopefully, a more realistic contact will be made from you Regards SIMON”

Helpful Report

Posted 7 months ago

Hi Simon, I am sorry to see that you have had a bad experience with the service provided for the delivery of your order. We have passed this on to the team and someone should be in touch with regards to your order. If you do not receive contact by end of day today (15th September 2023) please let us know on info@campbellsmeat.com. Kind Regards, Team Campbells

Posted 7 months ago

“My order never arrived. Despite raising this both with the courier and Campbells, nothing was done about this. No refund or redelivery was offered and after an initial courtesy email, all of my communication was ignored. A terrible customer experience and I would strongly advise against ordering for delivery with Campbells.”

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Posted 8 months ago

“Order CPM-20569 has not yet been delivered. Booked for Friday 9th June in good time, I thought, for a special Sunday breakfast. From past experience, I know that your product is great, but it appears that DPD is letting you down very badly. My only hope is that my kippers have been kept at the correct temperature.”

Helpful Report

Posted 10 months ago

“I am sure the product is very good. However my order has not arrived and I have found that you had put my house number and street name but with a Bristol postcode. My address is in Essex which has not changed since I have been a client of yours. I will be contacting you by phone tomorrow and I hope this matter will be sorted. Thank you. Philip Porter.”

Helpful Report

Posted 11 months ago

Hello Philip, Thank you for taking the time to leave feedback. I can see that this information was given at the time of ordering, this will also show on your order confirmation email. We ask that customers review the order confirmation email on receipt and report any discrepancies to the customer care team. We can then update this information prior to the order being dispatched. A replacement order has been arranged for this week, please do advise if you have any queries with this. Kind regards, Team Campbells

Posted 11 months ago

“Just received this pack and cooked the two ribeyes. They were absolutely disgusting, almost unedible being riddled with gristle and tough strings of connective tissue. There was more waste than edible meat. We have not bothered to try the other steaks. We will never again look for meat from Campbells. Despite the poor quality of the meat however, your, packaging was excellent, and the delivery driver arrived exactly on time.”

Helpful Report

Posted 11 months ago

Hello Valerie, Thank you for your feedback. We understand that you are not fully satisfied with your order and would like to apologise for this. If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you. Kind regards, Team Campbells

Posted 11 months ago

Campbells Prime Meat LTD is rated 4.8 based on 3,584 reviews