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Campbells Prime Meat LTD Reviews

4.8 Rating 3,679 Reviews

95 %

of reviewers recommend Campbells Prime Meat LTD

Company Reviews

Product Reviews

4.8

Based on 3,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Campbells Prime Meat LTD 5 star review on 2nd May 2024

Campbells Prime Meat LTD 5 star review on 2nd May 2024

Campbells Prime Meat LTD 5 star review on 11th April 2024

Campbells Prime Meat LTD 5 star review on 27th March 2024

Campbells Prime Meat LTD 5 star review on 6th February 2024

Jamie Hargreaves

Campbells Prime Meat LTD 5 star review on 6th February 2024

Jamie Hargreaves

Campbells Prime Meat LTD 5 star review on 5th February 2024

Sharon Rawsterne

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received this pack and cooked the two ribeyes. They were absolutely disgusting, almost unedible being riddled with gristle and tough strings of connective tissue. There was more waste than edible meat. We have not bothered to try the other steaks. We will never again look for meat from Campbells. Despite the poor quality of the meat however, your, packaging was excellent, and the delivery driver arrived exactly on time.”

Posted 1 year ago

Hello Valerie, Thank you for your feedback. We understand that you are not fully satisfied with your order and would like to apologise for this. If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you. Kind regards, Team Campbells

Posted 1 year ago

“Premium Sirloin swimming in Blood! As was everything Vacupacked! Ayrshire loin very chewy! Won't use again....”

Posted 1 year ago

Hello Brian, Thank you for your feedback. We understand that you are not fully satisfied with your order and would like to apologise for this. If you could please contact our customer service team on info@campbellsmeat.com with this information, we would be happy to discuss this further with you. Kind regards, Team Campbells

Posted 1 year ago

“Arrived when they said but very disappointed with short date of items ordered. Did ring to complain but got little sympathy. Would not buy any more from them or recommend the company”

Posted 1 year ago

“See letter on messenger. Will not buy from here ever again ever.”

Posted 1 year ago

“I ordered 2 Scotch Leg Of Lamb On The Bone. What arrived on Friday – 2 gigot lamb chops, bone-in!!! Certainly not worth £63…. I am so upset because I ordered the 2 legs of lamb (4 kilos) for a big special dinner with lots of friends at a holiday get-together this week. Customer service is only open Monday to Friday 4.30, so no chance of Campbells rectifying this in time to solve my problem. I had to go out on Saturday to a local butcher to buy the legs of lamb, so I have had to pay twice. So clearly I will not be able to rely on Campbells in future for any important events I am planning, and I am going to be very angry if I don't get a full refund.”

Posted 1 year ago

“Not yet received my order please send or refund me”

Posted 1 year ago

“The meat products are good but the delivery service is disgraceful!!! The box was left outside my property on an open road and not in a "safe place" as instructed. The delivery service made no attempt to enter the grounds of my property! The meat box was placed next to my waste bins on collection day!! The bin men placed the meat box inside one of the empty bins - I assume for safekeeping in case it was stolen!! The delivery company and driver should be severely reprimanded and should apologise!!! Absolutely disgraceful delivery!!”

Posted 1 year ago

“Having picked Campbells to buy my Lorne sausage from because they were in Scotland ,and having Scottish parents Lorne sausage was it was a firm favourite growing up I was disappointed with the amount of fat that was in it more fat then meat”

Posted 1 year ago

Hello, Thank you for your feedback. We understand that you are not fully satisfied with your order, in particular the Lorne Sausage received and would like to apologise for this. If you could please contact our customer service team on info@campbellsmeat.com with more information, we would be happy to discuss this further with you and resolve. Kind regards, Team Campbells

Posted 1 year ago

“Dear Cambells you products are excellent but we did not receive our order no black pudding and black pudding dried sausage the haggis arrive but only one third of the order was received. I would love to get the rest but alas 😕 it's been cancelled.”

Posted 1 year ago

Hello David, Thank you for your feedback. We apologise that you were let down with your order from Campbells Prime Meat. We are aware that this query has been resolved however should you have any further feedback, please do not hesitate to get in touch with the team on info@campbellsmeat.com. Kind regards Team Campbells

Posted 1 year ago

“We used to love your haggis but we don't like it now you have changed it we won't buy again sorry”

Posted 1 year ago

Hello Shaun, Thank you for your feedback. We are sorry to hear of the disappointment with your order, particularly the Haggis. It is unusual to receive this type of feedback on this product however, will ensure your comments are passed on to the team. If you would like to discuss this further, please do not hesitate to get in touch on info@campbellsmeat.com with more information. Kind regards Team Campbells

Posted 1 year ago

“Sadly, our haggis arrived after 8pm via DPD on Burns night and so had to order take-away food for our Burns night celebration with family and friends. It was disappointing as although you had specified it has to be delivered on this day, you should have specified a time during the day, as I think that it was obvious what the purpose of the order was. The haggis is in the fridge and i'll try to use it before the expiry date but Burns night wasn't the same without it.”

Posted 1 year ago

Hello Michele, Thank you for your feedback. We are sorry to hear of the disappointment with your order and the time the delivery was carried out. Unfortunately, we are unable to guarantee a time slot prior to dispatch, this is planned by our chosen courier and will be text/emailed to you on the day of delivery. All of our orders are dispatched on a next day delivery service. Our delivery information advises that our couriers can deliver up to 9pm so please bear this in mind for future ordering. If your order is required for a specific event, you can choose a delivery date prior, should there be any delays in transit. We do not feel that you will be disappointed with the quality of the product received however, please do not hesitate to get in touch with our team should you have any further queries. Kind regards Team Campbells

Posted 1 year ago

“Order placed on 11th December for delivery on 11th January, not as if it was a last-minute job. Nine minutes before the order was dispatched I received an email informing me that an item was out of stock.”

Posted 1 year ago

Hello Peter, Thank you for taking the time to leave feedback. We apologise that we were out of stock of the Bacon which you ordered. This was due to an unexpected stock issue. Where possible, we will provide an alternative product however, we were unable to do so on this occasion. A refund was processed for this product. If we can help with anything further, please do not hesitate to get in touch with our team on info@campbellsmeat.com Kind regards, Team Campbells

Posted 1 year ago

“Delivery has not arrived although notified it had been despatched Not good at all.”

Posted 1 year ago

Hello Angie, Thank you for your feedback. We apologise that your order failed to be delivered by our courier on the date expected, this was due a post code error on the order. The system shows a replacement order was dispatched and delivered. If you have any further queries regarding this, please do not hesitate to get in touch with our team. Kind regards, Team Campbells

Posted 1 year ago

“Gammon joint was missing from my order. Had to find one on Christmas Eve from the supermarket. Not impressed.”

Posted 1 year ago

“Ordered at the beginning of November for December 3rd week delivery, Get an email on 12th December 2022 advising that they can't make delivery and they have canceled the order, this email was written by MD Mr C Campbell, tried contacting them the next working day and held on the phone for an hour and no one answered!!!!, Tried getting in contact with the trade team the Receptionist who answered was not interested in assisting, Finally, an account manager answered her phone and said she will look into it and get back. The production manager phoned and said due to the time factor they could not deliver or contact in person. If only someone in the management team dared to put their contact number so customers could call and discuss alternative delivery instead of canceling the order. With my persistence, he re-arranged delivery for 17th Dec, eventually arriving 18th Dec 2022. I think Mr C Campbell and the management team have some explaining to do to customers.”

Posted 1 year ago

“I havent received my order still waiting since the 16 dec it should have come so cant give review”

Posted 1 year ago

“Ordered in October for delivery 16.12.2022. Paid over £100 for Turkey and additions. Received notification that DPD will be delivering 16.12.22, spent whole weekend tracking down order as items are perishable and it was not delivered. Final response received was that our Turkey needed to be disposed. Sooooo upset. Refund required as can’t trust that it will be re delivered on time.So far unable to speak to anyone at Campbells!”

Posted 1 year ago

“Delivery by DPD now delayed 3 days from agreed date, Being held at Stoke hub and no further information given via tracker.Please investigate”

Posted 1 year ago

“The delivery did not arrive as planned on 12th December. I had ordered the delivery on 28th October. I was offered an alternative date in January. I did not feel this was satisfactory service.”

Posted 1 year ago

“I have a problem and have spent several hours waiting on the phone and have also sent e-mails asking to be rung. Where are you. I am a regular customer. 07832 118520. How do you communicate with the company. Please let me know.”

Posted 1 year ago

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Campbells Prime Meat LTD is rated 4.8 based on 3,679 reviews