BUTTERM!LK Reviews

Name: BUTTERM!LK
Rating: 4.86

4.9 Rating 1,099 Reviews

97 %

of reviewers recommend BUTTERM!LK

4.9

Based on 1,099 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BUTTERM!LK 5 star review on 28th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I didn't receive the order as the courier DPD attempted a delivery on two consecutive days during the working day, when I was out. I left a note on the 3rd day to say please leave in porch but it didn't arrive. I then tried to track the parcel to see that it was on its way back to you. I sent an email to your team but not received anything back as yet so quite disappointed”

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Posted 1 year ago

“I placed a large order under the terms of an offer email. The discount did not go through for the order that I placed. I wrote to the email alias asking why. I was told it was because the order qualified for free shipping. The offer required a 15£ purchase. The exclusion for orders with free shipping was not stated on the offer. I wrote back expressing this. Noone responded. I have followed up and there has been no response in over three weeks. This is very unprofessional customer service at a minimum. Not honouring the terms of the discount is worse.”

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Posted 1 year ago

“Hello, The recipient of this gift is a fan of Buttermilk so I'm sure they were great but can I suggest you change your delivery service? I ordered the fudge on 19 October, hoping that 'standard delivery' would get it there for my stepfather's birthday on 22 October or soon thereafter. I had a note from DPD 15 days after making the order, saying that the recipient was not in, so they'd left it at the local Co-op. My stepfather is housebound, so he was in, but he is half paralysed after a stroke. Even though he was calling out and trying to get to the door, the delivery person left a card, and took the parcel with him/her. All of the other delivery people leave parcels at the door (it is a flat inside a secure building with a trade entrance). My stepfather had to ask his carer to go to Co-op to collect what should have been a simple delivery of a box of fudge. Also, DPD are horrible; a driver once threatened to kill me because he couldn't pass me on a single track country road. Royal Mail perhaps? Thank you, Kendra Wilson”

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Posted 1 year ago

“I followed a Vegan Page post on Facebook, raving about the company. Unfortunately, the fudge was not vegan, I had bought 4 packets of it. It is very misleading. I am not happy.”

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Posted 1 year ago

We're so sorry for any upset caused. The business started as a traditional fudge company in 1964 and then launched the plant-powered choccy more recently to ensure everyone can enjoy delicious treats. We try to make it clear on our website the different products by categorising all the Vegan treats in one area and our heritage fudge in another, but know that it's not always full proof. Please do get in touch directly with us at info@buttermilk so we can help resolve this.

Posted 1 year ago

“It didn't arrive 🥺😡”

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Posted 1 year ago

Gosh we're so sorry - please can you email us at info@buttermilk.co.uk so we can track this down with our delivery company and sort this for you.

Posted 1 year ago

“Never got my parcel, I have been waiting since December!”

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Posted 2 years ago

Hi Mary, We're so sorry to hear your package never arrived! I see on our end it shipped out on December 10, so there must have been an issue on the courier side, especially as it was an international order. Our Customer Support team will be in touch directly to help resolve the issue. All the best, Team Buttermilk

Posted 2 years ago

“Marshmellows ok, hot chocolate was not liked by kids.”

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Posted 2 years ago

“Not happy considering the very similar logo between dairy free and containing dairy!”

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Posted 2 years ago

Hi Kim, We’re very sorry that you have consumed dairy for the first time in years after buying our fudge along with other products from our website. We feel that we go to great lengths to ensure that everyone understands our heritage products follow traditional recipes, therefore, will contain dairy in our fudge. We make sure this is written next to the product description on every product on our web page in plain sight. Our packs state who’s diets and preferences they are suitable for. We feel we go much further than an exclamation mark to demonstrate the differences in our recipes. We received your feedback via email as well, and as you know, have been in conversation privately to resolve this issue. Best wishes, Team Buttermilk

Posted 2 years ago

“Unfortunately after placing an order 10 days ago I still haven't received my order or a reply to my email asking where my order is.”

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Posted 2 years ago

Hi Clare, We're sorry that your order was delayed. We're a small team who were doing our best to cover shifts while staff were on holiday. We do hope you enjoy your choccy nonetheless! All the best, Buttermilk Team

Posted 2 years ago

“HAVE NOT RECEIVED”

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Posted 2 years ago

Hi Elis, We're sorry that your order was delayed. We're a small team who were doing our best to cover shifts while staff were on holiday. We do hope you enjoy your choccy nonetheless! All the best, Buttermilk Team

Posted 2 years ago

“I have emailed with a delivery complaint which has ruined the chocolate but have had no reply. They are all soaking wet and I made a big order.”

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Posted 2 years ago

“Never received anything to tast and review”

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Posted 2 years ago

BUTTERM!LK is rated 4.9 based on 1,099 reviews