BUTTERM!LK Reviews

Name: BUTTERM!LK
Rating: 4.85

4.9 Rating 1,435 Reviews

97 %

of reviewers recommend BUTTERM!LK

4.9

Based on 1,435 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BUTTERM!LK 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not received items after delivery company didnt not show up and dont know where package is still waiting 10 days”

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Posted 3 months ago

Hi Sandra, Thanks for your review, sorry we didn't catch this earlier! We’ve checked our records and it looks like your order has since been delivered. Please let us know if there is anything else we can help with, we’d be more than happy to. Thank you for your patience, Team Butterm!lk

Posted 1 month ago

“ordered 12 you only sent 6 i would not recommend you at all pure con artist”

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Posted 3 months ago

Hi Kierann, We’re really sorry to hear about your experience and that your order arrived incomplete. We completely understand your frustration. We’ve had a lot of team and systems changing on the back end over the last few months and are ensuring this doesn’t happen again. Please get in touch at lydia@buttermilk.co.uk with your up-to-date details, and we’ll arrange for the missing items right away. Team Butterm!lk

Posted 1 month ago

“I have ordered a number of bundles of your candy £90 worth The package never arrived Royal Mail sent me a email that my adress ( where I have lived for 41 years ) does not exist.and that the package is bnow being returned to sender ( you) I have called you and sent you a number of emails and no reply ( order 20193) Am seriously disappointed no reply to my phone messages no reply to my email Maybe someone will contect me now as I do want my money back”

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Posted 1 year ago

Hi Nadja, So sorry to hear you had issues receiving your order. Firstly we want to apologise for the delay in our response during this period. We only have one part-time team member who sends out online orders, and they were off sick for half a week over this time, hence the delay in not replying to your 5 Dec email until 10 Dec. Your order placed on 2 Dec was shipped on 3 Dec and was indeed returned to us via Royal Mail due to the address being incomplete and inaccurate. This can happen sometimes when inputting addresses into websites - the website tries to guess the more accurate address, and can indeed mess it up! Once it was returned to us, the box was slightly damaged, so it was re-packaged and promptly sent out to you on Dec 10th, which we informed you via email with a tracking code. I can now see the delivery was attempted on the 14th but no one was in. We suggest you book a redelivery with Royal Mail. We will email over details shortly. Again, we really apologise for the inconvenience and delay in our communications. Please let us know when you've received your parcel safe and sound. If there is anything else we can help with, don't hesitate to email info@buttermilk.co.uk. Kind Regards, Team Buttermilk

Posted 1 year ago

“Unfortunately when my parcel arrived ,half of my order was missing and the other half were not the items I ordered.”

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Posted 1 year ago

“We still do not have our delivery which we paid for 29 April it is now 6 May.”

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Posted 1 year ago

“Unfortunately I didn't receive the order as the courier DPD attempted a delivery on two consecutive days during the working day, when I was out. I left a note on the 3rd day to say please leave in porch but it didn't arrive. I then tried to track the parcel to see that it was on its way back to you. I sent an email to your team but not received anything back as yet so quite disappointed”

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Posted 2 years ago

“I placed a large order under the terms of an offer email. The discount did not go through for the order that I placed. I wrote to the email alias asking why. I was told it was because the order qualified for free shipping. The offer required a 15£ purchase. The exclusion for orders with free shipping was not stated on the offer. I wrote back expressing this. Noone responded. I have followed up and there has been no response in over three weeks. This is very unprofessional customer service at a minimum. Not honouring the terms of the discount is worse.”

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Posted 3 years ago

“Hello, The recipient of this gift is a fan of Buttermilk so I'm sure they were great but can I suggest you change your delivery service? I ordered the fudge on 19 October, hoping that 'standard delivery' would get it there for my stepfather's birthday on 22 October or soon thereafter. I had a note from DPD 15 days after making the order, saying that the recipient was not in, so they'd left it at the local Co-op. My stepfather is housebound, so he was in, but he is half paralysed after a stroke. Even though he was calling out and trying to get to the door, the delivery person left a card, and took the parcel with him/her. All of the other delivery people leave parcels at the door (it is a flat inside a secure building with a trade entrance). My stepfather had to ask his carer to go to Co-op to collect what should have been a simple delivery of a box of fudge. Also, DPD are horrible; a driver once threatened to kill me because he couldn't pass me on a single track country road. Royal Mail perhaps? Thank you, Kendra Wilson”

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Posted 3 years ago

“I followed a Vegan Page post on Facebook, raving about the company. Unfortunately, the fudge was not vegan, I had bought 4 packets of it. It is very misleading. I am not happy.”

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Posted 3 years ago

We're so sorry for any upset caused. The business started as a traditional fudge company in 1964 and then launched the plant-powered choccy more recently to ensure everyone can enjoy delicious treats. We try to make it clear on our website the different products by categorising all the Vegan treats in one area and our heritage fudge in another, but know that it's not always full proof. Please do get in touch directly with us at info@buttermilk so we can help resolve this.

Posted 3 years ago

“It didn't arrive 🥺😡”

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Posted 3 years ago

Gosh we're so sorry - please can you email us at info@buttermilk.co.uk so we can track this down with our delivery company and sort this for you.

Posted 3 years ago

“Never got my parcel, I have been waiting since December!”

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Posted 3 years ago

Hi Mary, We're so sorry to hear your package never arrived! I see on our end it shipped out on December 10, so there must have been an issue on the courier side, especially as it was an international order. Our Customer Support team will be in touch directly to help resolve the issue. All the best, Team Buttermilk

Posted 3 years ago

“Marshmellows ok, hot chocolate was not liked by kids.”

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Posted 3 years ago

“Not happy considering the very similar logo between dairy free and containing dairy!”

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Posted 4 years ago

Hi Kim, We’re very sorry that you have consumed dairy for the first time in years after buying our fudge along with other products from our website. We feel that we go to great lengths to ensure that everyone understands our heritage products follow traditional recipes, therefore, will contain dairy in our fudge. We make sure this is written next to the product description on every product on our web page in plain sight. Our packs state who’s diets and preferences they are suitable for. We feel we go much further than an exclamation mark to demonstrate the differences in our recipes. We received your feedback via email as well, and as you know, have been in conversation privately to resolve this issue. Best wishes, Team Buttermilk

Posted 3 years ago

“Unfortunately after placing an order 10 days ago I still haven't received my order or a reply to my email asking where my order is.”

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Posted 4 years ago

Hi Clare, We're sorry that your order was delayed. We're a small team who were doing our best to cover shifts while staff were on holiday. We do hope you enjoy your choccy nonetheless! All the best, Buttermilk Team

Posted 4 years ago

“HAVE NOT RECEIVED”

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Posted 4 years ago

Hi Elis, We're sorry that your order was delayed. We're a small team who were doing our best to cover shifts while staff were on holiday. We do hope you enjoy your choccy nonetheless! All the best, Buttermilk Team

Posted 4 years ago

“I have emailed with a delivery complaint which has ruined the chocolate but have had no reply. They are all soaking wet and I made a big order.”

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Posted 4 years ago

“Never received anything to tast and review”

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Posted 4 years ago

BUTTERM!LK is rated 4.9 based on 1,435 reviews