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Gas Call Services Ltd Reviews

4.6 Rating 377 Reviews

90 %

of reviewers recommend Gas Call Services Ltd

Company Reviews

4.6

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Gas Call Services Ltd:

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.

Visit Website

Phone:

0330 002 1171

Email:

hello@gascall.oc.uk

Location:

unit 11,
Baker Road,
Cramlington
Northumberland
NE23 1XA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish. From the first phone call with Martin about what options I had for a new boiler to having the new boiler fitted and then the electricals fitted it's been a smooth process and great service from everyone involved. Thank you”

Posted 3 days ago

“Very professional manner, really helpful, and worked constantly until job completed. .Left everywhere tidy after work was done. Much appreciated that the work was done in minimum time.”

Posted 3 weeks ago

“Great work from Davie and his young apprentice very tidy and efficient workers everyone at gas call services have been very pleasant and helpful work was completed within time frame top marks”

Posted 2 months ago

“What an absolutely outstanding experience in dealing with Gas Call. From start to finish in dealing with every member of staff was top class. The whole process from initial contact once a new boiler had been authorised was an easy and assuring time. Every member of staff who we came in contact with was polite, friendly and very professional. Everyone fully explained exactly what would happen and when. I would never have thought a video examination and inspection of the old boiler, equipment and pipework would have been so easy. Our thanks to Martiny Hardy for his time, friendliness, knowledge and advice in helping us decide on which new boiler to choose, such all round help and professionalism in everything he did. The required update regarding possible installation date arrived the next day as promised by contact with Martin and surprisingly the fitting of the new boiler was arranged very quickly indeed. The installation team of Luke and Reece ( The Yorkshire ) Team could not be faulted in any way. Polite, friendly, knowledgeable professional and competent in everything they did. They never seemed to stop and the installation of the new boiler was completed in less time than expected. On completion everything was fully checked and tested and not forgetting how clean they kept the work area. A top class team. We must not forget our thanks to the team members of Kate Dixon and Melissa Gibson, the unseen admin staff, who althoug contacted by phone provided the same friendly, polite and professional service.”

Posted 2 months ago

“Told wouldn't help sick vulnerable person and pet,since discharged hospital, repeatedly cut off and not give reason . Traumatic , heating was good before ddc ask gas call to do, ddc wanted to add a piece ,not specify, after this heating broke down ,been three weeks now into December , lied about call canx , won't give name of manager . Local council no help either as housing officer trying to hurt tenant, says it's ok to eat mould . Mould problem for every single item almost in properly . What's wrong gas call, how can you leave someone just out of hospital with sick pet , oh and put your equipment on the recently deceased pet whilst in hospital's box ..... No thankyou GASCALL”

Posted 5 months ago

“Service from gas call is ridiculous say the turned up for a service when they didn’t and then say they will send someone out I’m sitting in a red/Amber alert weather warning and sitting with no heating again for a second night because they’ve capped my supply and won’t in app it untill they do a service and can’t do the service till next day leaving me freezing in a house with no heating absolute hell!!!!!!!!”

Posted 6 months ago

“Had to get my boiler replaced due to age. Gas Call contacted me to arrange a survey and quote. All done promptly and No fuss. We agreed a date and time, Gas Call arrived on time and installed the new boiler and controls. Friendly and professional Team would recommend them.”

Posted 8 months ago

“2023 - Our boiler was condemned on the 14th July 2023. We have been paying Domestic&General for 17yrs to cover the boiler for repairs. Our boiler is over 20yrs old so parts were not available. Gas Call Services fitted the new boiler on the 28th July. There were 3 engineers and they took only 3hrs to safely fit the new boiler. They were professional, efficient and polite.”

Posted 9 months ago

“Guys were right on time, professional, friendly, clean workers, showed me how everything works! Excellent”

Posted 9 months ago

“Had to call in the evening after discovering I had no hot water, arranged for engineer to be there following morning between 8am & 1pm. Matthew arrived just after 9am, very polite & chatty, turned out we had been on holiday to the same place at a out the same time so had a good news about that. Job done in super time, had even showed me how to operate the thermostat. Great work Matthew & Gas Call 👏🏻👏🏻👏🏻”

Posted 10 months ago

“didn't see that terrible customer service before ! agreed an appt for the quote boiler installing at 2pm today. the engineer did not attend. rang them, say at 3. did not attend at 3. then rang them again at 3.30, she's just teasing me. avoid at any cost !”

Posted 10 months ago

“Wow What a perfect gentleman. Mathew attended to fix my issue with my gass call timer. It was showing 0 centigrade. It was sorted in no time. Really cheery guy. Happy to help. I'm very pleased with the services.”

Posted 11 months ago

“Rude staff who got angry at me for asking then to repeat the question. I'm 80% deaf so I struggle to hear. At the end of the call I cried as I felt so belittled.”

Posted 1 year ago

“From start to finish the process was made really easy and seamless, especially Martin who went out his way to make sure my elderly father was looked after superbly. Thank you so much.”

Posted 1 year ago

“Very professional service.”

Posted 1 year ago

“Very good service arrived on the date agreed and on time excellent install no hassle would recommend”

Posted 1 year ago

“From initial contact from Melissa to arrange appointments, survey video call from Sam and on to the installation of new boiler cannot fault service from Gas Call and local Glasgow gas engineers carrying out the installation. Feel it was a fair price for new boiler also including a new Hive thermostat.”

Posted 1 year ago

“The whole team from receiving the first phone call, then the initial quote through to fitting were a pleasure to deal with. Our boiler had broken and we were without heating and hot water for 12 days which was stressful. Gas Call Services were prompt and efficient in arranging our new boiler and the fitter was very professional and left our home clean and tidy. They are a lovely, friendly team and made a stressful time much easier with their professional service. Everything was dealt with very quickly. Wouldn’t hesitate to recommend and use them in the future.”

Posted 1 year ago

“My local council uses your service I had someone come along at the end of January to look at the job then they came back a month later I'll we need a part and a month later you still haven't been back to do the job a part I am looking at now on eBay apart that is in every plumb centre but some reason your company takes over a month no wonder you've lost the contract and swaleheating as one it back your company is dog's muck covered in puss and puke”

Posted 1 year ago

“The support and care I received from Sam England was TOP NOTCH! He was so patient in explaining the options I had with the problemi with my boiler, he made himself available, should I had additional questions. He went the extra mile, finding a suitable boiler for me at the last minute when the supplier wasn't going to delivery the one originally ordered. He kept me informed with courtesy, helpfulness, care and surely a smile on his face. Thank you Sam, you really made a difference for me! All customer care staff should behave like you did. All the best. Roberta (Catford)”

Posted 1 year ago

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Gas Call Services Ltd is rated 4.6 based on 377 reviews