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Gas Call Services Ltd Reviews

4.6 Rating 379 Reviews

90 %

of reviewers recommend Gas Call Services Ltd

Company Reviews

4.6

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Gas Call Services Ltd:

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.

Visit Website

Phone:

0330 002 1171

Email:

hello@gascall.oc.uk

Location:

unit 11,
Baker Road,
Cramlington
Northumberland
NE23 1XA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boiler installed 6th June Excellent firmest by engineers, very courteous and extremely tidy operatives. Firmest of programmer followed four days later, not to previous specification , only three daily positions. Discussed with Boiler Plan UK reason requiring four. Identified Drayton Controls alternative control giving four daily positions. All technical information sent to Boiler Plan UK awaiting response.”

(Boiler Plan UK Ltd) - Posted 1 year ago

“Survey was really quick to get the order and told he had booked it in but received another call with a different installation date. And then wouldn’t return my messages”

(Boiler Plan UK Ltd) - Posted 2 years ago

“The surveyor was very good but the installation team were very slow on response, indeed they failed to return calls or failed to get back after saying they would.”

(Boiler Plan UK Ltd) - Posted 2 years ago

“Easy at first..but then when it came to fitting the boiler it was discovered the pipes were too small for the boiler chosen..very stressful trying to look at alternatives on the spot...lads that came to fit it were spot on though they worked late into the day (think they left about 9pm) due to the delay with the mix up at first point of sale trying to get the boiler up and running...rated a 7 just for the fitters because they were brilliant very knowledgeable”

(Boiler Plan UK Ltd) - Posted 2 years ago

“I don't know if this review should be for boiler plan or Worcester Bosch but since I am being chase for review. I have not replied all this while because I am not happy with my purchase. It's been over 4 months and my boiler keeps losing pressure. I have had to raise pressure more than 10 times since I bought it. Worcester Bosch has sent an engineer but no improvement.”

(Boiler Plan UK Ltd) - Posted 2 years ago

“Boiler Plan eventually provided a good solution to my boiler replacement and at a competitive cost. It did take 5 days instead of the quoted 1.5 days, involved 4 separate Boiler Plan engineers and took up a lot of my time. After advice from my own gas fitter, they got it right in the end.”

(Boiler Plan UK Ltd) - Posted 2 years ago

“The service from Boiler Plan was excellent and best value for money. However, the third party installer was not bothered about the customer needs and left a leak where the flush was carried out and was really rude when questioned about it. Later Boiler Plan engineer fixed it. Hence 3 stars only. If it was only for Boiler Plan then definitely 5 stars. James England (Heating Surveyor) you are a gem.”

(Boiler Plan UK Ltd) - Posted 2 years ago

“When it was fitted the man couldn’t get in and out of the house quick enough. He didn’t do what I paid for either. Nor did he explain how to use the system.”

(Boiler Plan UK Ltd) - Posted 2 years ago

Hi Nick, We’re sorry to hear that you’ve had a bad experience. Positive or negative feedback is important to us, so thank you for taking the time to leave a review - this will help us identify where we can be even better. I will privately message you for more information.

Posted 2 years ago

“Booked online for the following week only to be told that wasn't enough time to process order. Poor communication.”

(Boiler Plan UK Ltd) - Posted 2 years ago

Hi David, We’re sorry to hear that you’ve had a bad experience. Positive or negative feedback is important to us, so thank you for taking the time to leave a review - this will help us identify where we can be even better.

Posted 2 years ago

“I have given you this rating because no contact me about the insurance”

(Boiler Plan UK Ltd) - Posted 2 years ago

Hi Christopher, Your feedback is important to us. I am sorry your cover plan was not set up in time, our logs show we tried calling you back and had to leave a message.

Posted 2 years ago

“I have already sent my comments on another email and yet again still WAITING On a response”

Posted 3 years ago

“The boiler fitter didn?t have all the parts meaning a one day job turned into three days and he didn?t tell the truth as to the reason why the parts weren?t there. He didn?t tidy up after himself meaning I had to do it and was eager to get away from the job as soon as he could. Since then I?ve been waiting for more than a month to get a nest thermostat checked out for a possible fault. Several appointments weren?t kept. Overall I wouldn?t recommend as local installers would probably provide a better, more honest service.”

Posted 5 years ago

Gas Call Services Ltd is rated 4.6 based on 379 reviews