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Bell Group Reviews

3.9 Rating 282 Reviews

73 %

of reviewers recommend Bell Group

Company Reviews

3.9

Based on 282 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Bell Group:

Whilst we are considered a market leader, our Group remains a family owned and operated company; George Bell, our Chairman and Founder, set up his own commercial painting and decorating company in April 1984 – Collins and Bell Ltd – operating throughout the central belt of Scotland. Since that time the Group has grown through acquisitions as well as organically; this has resulted in developing a strong network of services, which have been designed to integrate on a national, regional and local basis. Our key strength as a business is our team which we have developed over the years; this is partly thanks to the comprehensive training programme put in place for all employees and our commitment to respecting individuals.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional company, would recommend. A job well done and completed early. Thank you”

Thank you for your 5 Star Review! Many thanks, Bell.

“We have worked with Bell on various projects across the country and have always been very impressed with the communication, customer service and quality of the workmanship onsite. We would be happy to recommend Bell Group to anyone looking to engage a Contractor.”

Thank you for your 5 Star Review. Many thanks, Bell.

“Very polite and very good telephone manner”

Thank you for your 5 Star Review! Many thanks, Bell.

“Work done to a high standard. Kitchen kept clean and tidy when painting it. Workmen very polite to me and very helpful. Will recommend them as a good team.”

Thank you for your 5 star review! Many thanks, Bell.

“Do not use these guys, we have no choice, they had a few jobs to do, one was to paint the outsides of some doors, and boy what a nasty mess, paint left on the window panes, brown paint splashed on the ground and walkways, no sanding down prior to painting, no dust sheets, no prepping, just in, paint and get out fast, of given the choice, you would be the very last on my list of people to use! I'd even had done a better job and I'm not even qualified! Ohh and 'sorry' doesn't work either, a real apology is changed behaviour, it happens time and time again, I've SEEN it time and time again! And no I would NOT trust you to do any maintenance work, and I thought Mears had a bad rep!”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Terrible work ethics, It seems to be the case that most of there employees/subcontractors spend most of the work day standing around looking at their phones or chatting, that is probably why they never get anything done or leave such a mess, starting too many jobs at once never finishing anything. They don't even bother with dust sheets in residents accommodation.”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Started work on what was supposed to be a week long job in January 2023 and the work is still incomplete in June! Sent someone for a site visit who quoted for work which their own workman later said would not solve the issue. He did some extra work which is still awaiting to be finished. Another site visit was arranged without our knowledge when no one was in the property. Still awaiting resolution. Bell head office is chasing us for payment for work not undertaken. Very poor.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“What can I say lovely guys respectful of property hard workers polite a great wee team I would highly recommend this company for sure many many thanks”

Thank you for your 5 Star Review! Many thanks, Bell.

“Disgusting, liars, no compassion”

Good Morning, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“They did an excellent job. I am just waiting for the floor to done yet.”

Thank you for your 5 Star Review! Many thanks, Bell.

“It is a very good company to work for and all the staff are great with you”

Thank you for your 5 Star Review! Many thanks, Bell.

“Excellent workforce polite and clean workforce”

Thank you for your 5 star review! Many thanks, Bell.

“If you did not have Christine working for you i am sure you would survive around Cumbria”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Would not recommend at all. In fact would actively avoid and not use. They attended and painted our ceilings in two rooms, both rooms are peeling,flaking and dropping parts of paint. Stated they attended the property and no one was here, utter nonsense, person in the house is disabled and can't walk far at all. They attempted a second visit where they never attended at all. Overall, the staff members were nice, the total nonsense stated though is exactly that, total nonsense. Would not use of given choices.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Just had my bungalow exterior window frames and doors painted after a mix up with the white gloss they came back and rectified all the gloss work and the two guys went above and beyond to make sure everything was rectified to a high standard, this job was undertaken in Lurgashall and was part of a Hyde housing program in our street,I would recommend this company and my thanks to Charlie and his work colleague for their hard work! 👍😀”

Thank you for your 5 Star Review! Many thanks, Bell.

“Total joke of a company over a month with no flushing toilet ,workman came last night said didn't have part in van ,someone will be out next day , wait in all day and recived a call at bk of 4 saying the job has been booked in for 2 weeks time ,I am wondering if it was a private repair would it get seen to quicker ,as being a housing association tenner I am being treated like a 2nd Class citizen”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“I was told 9am, at 9.15 when I rang I was told another 25 mins! Why can’t they come when they say instead of blaming traffic? Not impressed.”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“The service was amazing carried out by a professional workforce. I would have no issues recommending Bell Group for any service issues.”

Thank you for your 5 Star Review! Many thanks Bell.

“Well probably if your a private customer you have received better service my bathroom was ripped out on the 6 th of April until the 13th of April after constantly calling with only 1 tradesman attending plaster falling of whist having a bath in a building site they send back a tiler no electian manger being rude on the phone both me and my daughter has asmtha dust everywhere plumber swearing due to be annoyed over the bath leaking not my problem told they've taken out to many bathrooms with no tradesmen day 14 in a 5 by 8 bathroom still no sink not forgetting my daughter has autism dog my dog let out in the road .I'm a council tenant so heads up to anyone in a council property they don't care your last on there list”

Good Afternoon, We are very sorry to hear of your experience and have sent a private reply to request a little more information. Kind Regards Bell.

“Everything was as planned. The Branch Manager & Operations Manager both arrived on day one to ensure the plan was relayed to the work force. I have a son with learning difficulties and he can become quite agitated when strangers are in the property. I called them when I found out they were coming to undertake the works and so that I could explain the situation at home. I spoke to the Manager Mark who assured me that he had the right guys for the job and that he would personally attend to oversee the works. Well, he arrived on the day before the workmen. He was with a guy called Steve and they spent a good 20 mins with my son explaining to him what they had planned for the day. My son took to them both and was really relaxed which was unusual but Mark had a way with him. The painters arrived and he had a way with them as well. It was clear to me that he had experience working with people with learning difficulties but at the same time was a true professional and had the complete respect from the workers. The job took a little longer than I'd expected but the job was a good job. My next door neighbour is a decorator and he gave the work the once over and he told me it was a really good job. I can highly recommend Bell Group Folkestone. I called their office to relay my thanks and Mark wrote to me afterwards to express his thanks for me taking the time to call the office. Wonderful from start to finish and I have also informed my landlord that they were the best contractors to attend my house in the last 20 years.”

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Bell Group is rated 3.9 based on 282 reviews