AYM Studio Reviews

Name: AYM Studio
Address: 53 Gildredge Road, Eastbourne, East Sussex
Rating: 4.51

4.5 Rating 2,078 Reviews

88 %

of reviewers recommend AYM Studio

4.5

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

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AYM Studio 5 star review on 22nd December 2025

557

Anonymous

Anonymous // 01/01/2019

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“sadly I‘m very disappointed by the delivery, I waited almost 2 weeks for my delivery and needed to pay around 100€ for taxes. That’s why I couldn’t accept the delivery and need to send it back without even opening it :( The dresses looked so perfect online, but that’s just too expensive for the delivery”

Helpful Report

Posted 2 years ago

Hi there, We're truly sorry to hear about your disappointing experience with the delivery of your order. We understand that the unexpected customs taxes and the extended wait time have been frustrating for you. Your feedback is important to us, and we'll certainly take it into consideration as we work to improve our international shipping process. Since brexit, customs and duties are applicable on orders from the UK to the EU and are the responsibility of the receiver. As a small business, this is unfortunately a cost that we are currently unable to cover. We understand that customs charges are somewhat frustrating and we hope that offering free shipping to the EU helps to counteract some of these costs. Unfortunately our free shipping service does not cover any costs imposed by the receiving country for taxes and duties which varies by country. Further information can be found on our website here: https://www.aym-studio.com/pages/faqs-information and here: https://www.aym-studio.com/pages/shipping-services If there's anything we can do to assist you further or if you decide to give us another chance in the future, please don't hesitate to reach out. We want to ensure that your next experience with us is much more positive and aligned with your expectations. Thank you for sharing your concerns, and we apologize for any inconvenience this situation has caused. Your feedback will help us enhance our services moving forward. Kind regards, The team at AYM x

Posted 2 years ago

“I absolutely love AYM. Whenever I need a dress for an event, AYM is the first place I check. The quality is outstanding and I feel really beautiful when I’m wearing an AYM.”

AYM Studio 5 star review on 2nd August 2023

Helpful Report

Posted 2 years ago

Thank you so much for giving AYM a 5-star review. We are delighted you have been a loyal customer from the start and are so glad you love AYM! We are humbled by your kind words, and hope that every time you shop with us you feel beautiful. Thanks for being part of the AYM family! Kind regards, The team at AYM x

Posted 2 years ago

“Delivery was next day in sustainable packaging which I was very pleasantly surprised about. The material felt good quality and the reversible neckline is an amazing detail. Gorgeous dress, highly recommend and you don’t even have to wear a bra!”

Helpful Report

Posted 2 years ago

Thanks so much for the 5-star review, Zara! We are so happy to hear you enjoyed the delivery, material quality, and reversible neckline detail of the AYM dresses. We greatly appreciate your continued support as a returning customer – thank you! Kind regards, The team at AYM x

Posted 2 years ago

“Amazing quality. For once I can wear dresses without a bra, I feel really confortable. Perfect colors and cut.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review and feedback! We are so glad to know that the quality of our clothing at AYM makes you feel comfortable and confident. We especially appreciate you mentioning the colours and cut of our dresses! Thank you for being such a loyal customer - we appreciate your continuous support. Kind regards, The team at AYM x

Posted 2 years ago

“Three months ago I ordered two dresses and I chose the express payment to get them as soon as possible. Both dresses have not arrived yet and were even sent back to the sender during the delivery. I am really very upset.”

Helpful Report

Posted 2 years ago

Hi Giorgia, I sincerely apologise for the inconvenience you've experienced with your order. I understand how frustrating it must be to have waited for three months for your dresses, especially after choosing the express payment option to receive them quickly. This is not the kind of service we aim to provide, and I assure you that we take your feedback seriously. I have looked into your order for you and can see you had a pre-order garment that was due to ship from the end of June. Your order was shipped out however, your order has been processed to be returned back to us by the carrier due to the carrier being unable to deliver your order. Once we have received your order back we can either arrange for your order to be resent to your order process a return, please let us know how you wish to proceed so we can process this for you as soon as possible. I'll make it a priority to resolve the situation promptly and ensure you receive your dresses without any further delays. At our company, customer satisfaction is of utmost importance, and we are committed to delivering a seamless shopping experience. Rest assured, we will take appropriate measures to prevent such issues from happening in the future. Once again, I apologise for the inconvenience and appreciate your understanding. Please don't hesitate to reach out to our customer support team, providing them with your order details, so we can take immediate action. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you. Kind regards, The team at AYM x

Posted 2 years ago

“Horrendous customer service, had a shipping date change 3 times and different excuses each time. Not a dependable company at all. A dress can’t be with the seamstresses and then not even started due to a delay in fabric 3 weeks later.”

Helpful Report

Posted 2 years ago

Hi there, We sincerely apologise for the disappointing experience you had with our customer service and the delays in shipping your dress. We understand the frustration caused by the multiple changes in the shipping date and the lack of transparent communication about the reasons behind the delays. As a company, we take great pride in delivering a reliable and efficient service to all our customers, and we deeply regret that we did not meet those standards in your case. We understand the importance of timely deliveries, especially for special occasions like receiving a dress. The issues you faced with the dress being with the seamstresses but not progressing due to a delay in fabric are unacceptable, and we take full responsibility for the oversight. We will be conducting a thorough internal review to identify the root causes of these delays and make the necessary improvements to prevent such occurrences in the future. Please know that your feedback is invaluable to us, and it will serve as a catalyst for change and improvement in our processes and communication. We are committed to rectifying this situation and ensuring that you have a better experience with us in the future. Once again, we apologise for any inconvenience caused and appreciate your understanding. If there is anything else we can do to address your concerns, please don't hesitate to reach out to our customer support team. Thank you for bringing these issues to our attention, and we look forward to serving you better in the future. Kind regards, The team at AYM x

Posted 2 years ago

“I bought this dress for my partner’s graduation day and it did not disappoint! I have an hourglass figure so the corset style is exactly what I need – I will be buying more dresses in the future! The only thing about the dress I found frustrating was the deeper neckline did slip from time to time and my bra would pop out slightly. I am not blaming the dress though as I do have a very small stature but I have to cater for my chest. But don’t let that put you off as the dress is timeless and worth every penny!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star review of AYM! We appreciate your loyalty as a repeat customer and are glad that the corset style dress was exactly what you needed for your partner's graduation day. We're sorry to hear about the slipping issue, but we hope that won't put you off from coming back to us in the future. Thank you again for your kind review! Kind regards, The team at AYM x

Posted 2 years ago

“I am very satisfied with AYM Studio. So far i made two purchases. The garments are perfectly made and the quality of the fabric is perfect. Both of my dresses fit exactly as I wanted. Only one negative thing is that both of my orders were send later than the original stated date. I don’t mind waiting longer but I would appreciate getting some info about the delay sooner after missing the original date of delivery. However, the delivery itself was very quick both times.”

Helpful Report

Posted 2 years ago

Lenka, thank you so much for your 5 star review of AYM. It is really appreciated. We are pleased to hear that you are satisfied with AYM and the quality of our garments. We are also glad that the dresses fit you perfectly. We apologise for the delay in the deliveries and we will take this as an opportunity to improve our services. Thank you for being a loyal customer! Kind regards, The team at AYM x

Posted 2 years ago

“Very happy 😊 ❤️❤️❤️❤️”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star review of AYM, Hessa! We are very happy and appreciate your support! Kind regards, The team at AYM x

Posted 2 years ago

“I am so happy with my dress, it is beautifully designed and made. The fabric quality is great so I know I'm going to get many years out of this dress. The experience of buying from a slow fashion brand has also been great, I appreciated the email updates and knowing that I'm supporting a positive change in the fashion industry 😊. I will definitely be buying from AYM Studio again ❤️.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star review and taking the time to share your experience of buying from AYM. We are thrilled to hear how much you are loving your dress and how happy you are with the quality of the fabric and the commitment of being part of positive changes in the fashion industry. We appreciate your support and it means the world to us that you'll be back to shop again. Thank you for being part of the AYM family! Kind regards, The team at AYM x

Posted 2 years ago

“The dress is a great material, beautifully made, and fits wonderfully. I left a star out for two things. The first was that it took about a month for the dress to come in. I ordered the first week of June and received it first week of July. I understand that they make these to order so I knew it would take longer, I just wish they specified how long so I could order enough in advance. The second is that though the dress is beautiful, the material paired with the double layer makes this feel pretty warm. I wore it in Italy and I was SWEATING. The sweat did not show through on the dress so that is also a plus.”

Helpful Report

Posted 2 years ago

Thank you for the 4-star review! We're glad you like the material and that it fits wonderfully. We apologise for the long delivery period. We try to specify exact delivery times on our product pages, so we'll make sure that is clearer in future. We understand that the dress feeling warm can be an issue - if this is something you experience regularly, you can consider checking out our Bamboo fabric and designs in future. Thank you for the feedback - we appreciate it! Kind regards, The team at AYM x

Posted 2 years ago

“I just got my dress and really loved it. Customer service was very helpfull along the way, since i had some questions. The only thing i would wish to be different was the way that delays were comunicated. Getting a little notification would have been nice. Apart from that my experience was great. Little Tip: if you live outside the UK google how much you will have to pay because of taxes and stuff. I saw some people complain about that, and it only takes a quick search to find out how much it will be.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-stars and taking the time to leave a review. We really appreciate the feedback! It's great to hear that you liked the dress and that our customer service was helpful. We understand your concern about how delays are communicated and we will make sure to consider that for future updates. Thanks again for the review and for the tip about taxes. Kind regards, The team at AYM x

Posted 2 years ago

“I love how customizable your dresses are to each individual. I have always struggled to find dresses that made me feel elegant and fit my waist, however, the one I bought from you guys was perfect and fit me perfectly. Thank you! I just wish I knew the white one was a little sheer, but it is no big deal, I should have known.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star review for AYM! We appreciate your kind words about how customisable our dresses are and how you found the one you bought fitted you perfectly! We are glad to hear you were satisfied with your purchase. Thank you once again for taking the time to rate us! Kind regards, The team at AYM x

Posted 2 years ago

“Love the dress! Fit is great and the material's really comfortable :)”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star review for AYM! We really appreciate your feedback and we are glad to hear that you love the dress and that the fit and material is comfortable. Thank you for your kind words! Kind regards, The team at AYM x

Posted 2 years ago

“Loved it. Short and simple review!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of AYM, Linda! We really appreciate your kind words - we're so glad you loved it! Kind regards, The team at AYM x

Posted 2 years ago

“I’m in love with this dress! The only inconvenience for me are the laces that are way too long and hang all the way to the floor, i had to cut them shorter. Besides that, the dress is thick, not see through, confortable, just a little bit stretchy and the seams are perfectly sewn. My A cup looks very good in the dress, it was my only doubt but it’s very well designed! I can lean forward without worrying and I don’t need a bra to cover my chest. I have a thin silhouette and the size XS fits perfectly. I’m 170cm tall and the dress is the perfect length. There’s a very small distance between my feet and the end of the dress which allows me to wear heals and flat shoes with it. It’s truly perfect, I can wear it on many occasions because of its simplicity while being also classy. It’s obviously more expensive than other brands but it’s worth the price!! + order arrived very quickly”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star review of AYM! I am so glad to hear that the dress has met your expectations with regards to comfort, design, fit, and quality. I am also delighted that you are a returning customer and that your order arrived quickly. At AYM, we strive to offer the best quality in our clothing, so it means a lot to us that you are a satisfied customer. Thank you for your continual support. Kind regards, The team at AYM x

Posted 2 years ago

“I have been dying to purchase a dress from this company for over a year. I finally decided that it would be a perfect for a graduation dress and decided I was okay splurging on such an expensive dress because of how in love with it I have been. I excitedly order this dress, only to discover too late (just as I clicked submit purchase) that my phone auto filled my old address as I used to order things to my dads house which he lived at for years. Well, he sold that house so it would be delivered to the new owners of the house which were complete strangers to us. I searched on the link for any order cancelation option, or even change of address option. Nothing. Within minutes of this occurring I emailed the company my concern. I purchased the item at around 1700 MDT making it about midnight for englands time (where this company is located). I was relieved at my luck. The next day I checked my email only to have received an email stating my package had already been shipped out and the only way I could get a refund would be to physically return the package. Seeing as no one I knew lived at the house of the mistaken address, I wouldn’t be able to do that. I panicked rightfully so seeing as I just spent $120 on a dress as a college student. I’m not getting paid right now either. I’m in summer classes and doing an unpaid internship. $120 isn’t small money I can just let go. So I emailed them my concern. I had also mad a comment on their Instagram to which the owner replied: I have since deleted my Instagram so will not be replying there again. I later got an email saying that the address was indeed able to be changed but I spent hours in panic mode not knowing what to do about the situation concerned I’d have to request a chargeback which I’d never done before. I was relieved. All seemed well and my order was being tracked. Only for a week later, to be told my dress would be delivered. And then it was returned. Not by me. By the companies distributer. I am so sad, as once again I have been in love with these products and wanted one of these dresses for so long, only to be so highly let down. I have never ever in my life experienced this from a company. And all they had to offer was their condolences. I do not recommend purchasing from this company unless you’d like to undergo an emotional rollercoaster of negatives. I will be issuing a chargeback if the dress is not returned by the distributed as promised seeing as I don’t trust this company at all.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to share your experience with us, and we sincerely apologise for the frustrating situation you encountered with your order. We understand how important this dress was to you, especially for your graduation, and we deeply regret the series of inconveniences you faced. Firstly, we want to address the issue with the address change. We are truly sorry for any confusion caused by the lack of a visible option to modify the delivery address during the checkout process. We have taken note of this feedback and will work on improving the clarity of our order management system to avoid similar issues in the future. Regarding your email and Instagram interactions with our team, we apologise if our responses were not prompt enough to alleviate your concerns. We aim to provide excellent customer service, and we recognise that we fell short in meeting your expectations in this regard. As for the delivery and return of your dress, we understand your disappointment, and we share your frustration with this unforeseen turn of events. We have contacted our carrier to understand the reason for the return and to ensure that the dress will be sent to you as originally intended. We are committed to resolving this matter promptly and ensuring you receive the dress you ordered and have been eagerly awaiting. Regarding the emotional toll this experience has taken, we genuinely empathise with your feelings. We never want any of our customers to go through such stress and uncertainty when purchasing from us. Rest assured, we are taking your feedback to heart, and we will use it to improve our processes and customer service so that such incidents do not recur. In light of your situation, we want to offer you a gesture of goodwill to express our sincere apologies for the inconvenience caused. Please reach out to our customer support team, and they will be happy to discuss an appropriate resolution with you. Once again, we deeply apologise for the disappointment and frustration you faced during this process. Your satisfaction as a customer is of utmost importance to us, and we are committed to making things right for you. We hope you will consider giving us another chance in the future to provide you with the exceptional shopping experience you rightfully expect. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work towards a resolution. Kind regards, The team at AYM x

Posted 2 years ago

“Customer service was good -- communicative when I reached out, but not forthcoming/transparent enough IMO. Production/shipping of my lot of the preorder was delayed by a week or two, and I only found that out when I reached out regarding why my order hadn't shipped a week after the supposed 'shipping starts on' date. I ordered the Ava Midi Dress in size S, but I think I should've ordered a size M for more flexibility. The S fits like a glove, which looked amazing but doesn't leave me much room for any weight fluctuations. The dress is great quality. Bottom line, absolutely worth the price, but as a US customer, be 100% sure about which size you're ordering -- especially when buying for an event, as I was. My dress thankfully arrived about four days prior to my event, but if it hadn't fit, that would've left me without another option for an outfit.”

Helpful Report

Posted 2 years ago

Thank you so much, Matti, for your kind 4 star review of AYM! We appreciate your feedback - we are glad that you found the quality of the dress to be great, however we understand your experience in regards to the delayed production/shipping and also with the sizing. We will strive to improve our customer service and transparency so that we can ensure positive experiences for everyone! We are glad that the dress made it in time for the event- if there is anything else that you need, please do not hesitate to reach out to us. Thank you again for your feedback and your purchase! Kind regards, The team at AYM x

Posted 2 years ago

“One of my favourite dresses. Beautiful made, exactly as described. Thank you guys!”

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Posted 2 years ago

Thank you so much for your 5 star review of AYM, Sadia! We are so glad you are a returning customer and that you love one of our signature dresses. Your words mean a lot to us. Thank you for being a part of the AYM Studio family! Kind regards, The team at AYM x

Posted 2 years ago

“The delivery issues that I had with my order were insane. After waiting more than 2 months the event that I wanted this dress for had come and gone. The quality is nice but do not order if you are anticipating needed it within 4 months”

Helpful Report

Posted 2 years ago

Hi Gelila, We appreciate you taking the time to share your feedback with us, and we sincerely apologise for the delivery issues you encountered with your order. We understand how frustrating it must have been to experience such a lengthy delay, and we regret the inconvenience this caused you, especially when you were eagerly anticipating the dress for a special event. At AYM, we strive to provide a seamless and timely shopping experience for our customers, and we acknowledge that we fell short of meeting your expectations on this occasion. Shipping delays can occur due to various factors, including logistics issues and unforeseen circumstances, and we deeply regret that it impacted your order. To address this situation, we will be conducting a thorough review of our shipping processes and collaborating with our delivery partners to prevent similar delays in the future. While we are glad to hear that you find the quality of the dress to be nice, we understand that this doesn't compensate for the inconvenience caused by the delayed delivery. Please accept our sincere apologies for the inconvenience you've experienced, and we genuinely appreciate your understanding and patience. If there's anything else we can do to make amends or if you have any further concerns, please do not hesitate to reach out to our customer support team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, The team at AYM x

Posted 2 years ago

AYM Studio is rated 4.5 based on 2,078 reviews