AYM Studio Reviews

Name: AYM Studio
Address: 53 Gildredge Road, Eastbourne, East Sussex
Rating: 4.52

4.5 Rating 1,685 Reviews

88 %

of reviewers recommend AYM Studio

4.5

Based on 1,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

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AYM Studio 5 star review on 22nd May 2025

J Krainović

AYM Studio 5 star review on 20th May 2025

M Scroggin

AYM Studio 5 star review on 19th May 2025

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Anonymous // 01/01/2019

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“I fell in love with this dress when I saw it on Pinterst. When I received the dress I was excited! I opened my package and instantly noticed how thick the material was. Even though I didn't like the material I tried it on. It was nothing like I thought it would be. I ordered this dress for my birthday and unfortunatly I will not be able to wear it.”

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Posted 4 days ago

“Though the quality seemed amazing, I could not fit into this dress. My shoulders, and upper body (from waist and up) could not fit into the dress at all. I don't have a large chest or anything like that so unfortunately I had to send the dress back. It was sold out it bigger sizes, so I opted for a refund. The quality seemed great, the dress was quite heavy which I like, and the color was great. But the sizing definitely has an impact on the overall rating. I wear a medium in almost everything and even when it doesn't fit, I can at least squeeze into it. Not this time though.”

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Posted 1 week ago

“I want to preface this review by saying that I have bought another dress from AYM and absolutely adore it. I bought this dress for my bridal shower and it was a last minute purchase. My thought process was that I would invest in a good quality dress and use it for my engagement shoot as well. However when I received it it was already pilling which was very disappointing. The fabric quality doesnt feel the same and I found the fabric colour near the slit was different than the rest of the dress. Unfortunately I just had to wear the dress because I had nothing else. Im a bit reluctant to wear this for my engagement shoot but it was so expensive I cant bring myself to buy another dress. I would have returned it if I had any other options for my bridal shower. Im a bit disappointed but would rather be disappointed while still supporting a smaller business I guess.”

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Posted 2 weeks ago

“The clothing was great. The service on the other hand was awful. I ordered a dress for a wedding and purchased express shipping to ensure it arrived on time. The first issue is that I never received an order confirmation. After the order was supposed to have shipped, I wrote an email to customer service regarding why I had yet to receive a shipping confirmation. Turns out there were production delays and rather than reaching out to the customers to inform of said delays, they expected customers to investigate themselves and refer to a delay schedule on their website. Customer service responded saying there were delays and shipping would begin on April 18th. The wedding was on the 26th, so I was left in a situation where it might come on time, it might not. The dress ended up shipping on April 23rd and arriving after the wedding. I reached out twice more expressing my dissatisfaction and I have not received any response or compensation. I am left with a beautiful dress and nowhere to wear it. Extremely disappointed with the entire situation.”

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Posted 4 weeks ago

“Tbh I bought this after watching influencer tryons and bought the same size as an influence who has the same body size as me and the fit wasn't even close. It was so tight without the laces on the back and there was 0 room for my breasts. Fabric was fine but I was very disappointed and shipping was very slow.”

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Posted 1 month ago

“The first order for the Keira dress was a XS and was too big (tho chart suggested XS-S for me). Now I got the XXS and fits better. Overall, I am a bit disappointed with the dress because some stitching bits are bulky on the side and the bottom falls very heavily makeing it a bit weird. Plus, it's VERY hard to put it on :'( I think I'll keep it anyway cause I love the colour and the concept and I'll try to make the best out of it!”

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Posted 1 month ago

“I found it very frustrating that the issues AYM was having with production/sending out packages being delayed wasn't told to the customers--I thought buying something on preorder, while still inside the country would ensure I got my order by the end of the month, but when I reached out to AYM about my worries I was given what essentially was a verbal bandaid, saying my order would be shipped by the 26th but that was a lie--my order didn't have a tracking number until the 30th of March. Considering the other dress I was considering was preordered for April, I am thankful I kept with the one "shipping" out earlier, as I was moving back to Canada at the end of April, and would have missed getting my order at all. This experience has made me never want to order from AYM again, especially as the clothing didn't entirely match the images on the site, and while good quality, leave me feeling a little disappointed from what I was expecting to be delivered.”

Helpful Report

Posted 1 month ago

Dear Alexandra, I'm so sorry to hear that your order and your experience with us was impacted by our production delays. The lack of communication we gave you during this time was not good enough and I'm sorry that we let you down. We have dedicated our time to getting this situation resolved and are committed to never letting this happen again. I know that doesn't help with your order experience and if I could turn back time and switch off the website sooner, I would. I totally understand your decision to not shop with us again and I am sorry that it has come to that. We are doing everything we can to resolve this and we are applying everything we've learnt from this situation with immediate effect. Our customers mean the word to me and the team, and I want to make sure we are doing our best by you. I know it will take a lot for you to trust us again, so I hope in time we will earn your trust back. I can see your items have been safely delivered to you and I hope that you thoroughly enjoy the pieces we've made for you. Wishing you the absolute best with your move back to Canada. Warm wishes, Alie

Posted 1 month ago

“I purchased my dressed for my wedding. I ordered the item with what I thought to be enough time to make it to my house. Sadly this was not the case as there was delays in shipping. I did not have my dress on time for the wedding. When I am back in the country i will be returning the dress. I feel quite sad about this as I’ve only heard good reviews”

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Posted 2 months ago

“Disappointed with the color of the dress. I thought it would be more white based on the photos and was planning to use it for my wedding, but it was very yellow in person. Frustrated that I couldn't return it from the US.”

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Posted 2 months ago

“The red dress too tight for size XL girl”

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Posted 2 months ago

Hi there, Thank you for sharing your feedback. We're sorry to hear that the fit of your dress wasn’t quite right. We understand how important it is to find the perfect size, and we truly appreciate you bringing this to our attention. Depending on the style and fabric of the dress, we sometimes recommend sizing up in certain pieces to ensure the best fit. We would love to assist you further—if you could reach out to our customer service team at info@aym-studio.com with your order number, we’d be happy to discuss sizing recommendations or possible solutions. Your experience matters to us, and we’re always looking for ways to improve. Thank you again for your feedback! Kind regards, The team at AYM x

Posted 2 months ago

“The dress is nice but the tie was far too short for the size of the dress (3XL). Once laced through all three eyelets there was no length left to tie. Careless design.”

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Posted 3 months ago

Hi there, Thank you for your feedback. We’re really sorry to hear that the tie length wasn’t suitable for the dress in your size. We understand how frustrating this must be, and we truly appreciate you bringing it to our attention. We take your feedback seriously and would love to look into this further. If you would like to discuss this matter further or if there's anything we can do to make this right, please do not hesitate to contact our customer service team at info@aym-studio.com Your experience matters to us, and we’re always looking for ways to improve our designs. Thank you again for sharing your thoughts. Kind regards, The team at AYM x

Posted 2 months ago

“Really disappointed with the dress. I had been eyeing up the dress for years now but was reluctant to buy. I finally bought it this year and it is not big bust friendly . The space designed for the chest area is not inclusive at all and I had to return my order . Also annoying that you have to pay for your own returns”

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Posted 3 months ago

“Ordered the Walter maxi dress. I am 5"2 and would have had to shorten the dress by 6 inches to get it to just above my feet. Which implies that anyone below 5"8 would have to get the dress tailored...I suppose they know this given they offer a tailoring service for extra charge. Additionally, there is a pretty bulky visible seam at the waist of the dress and the corset ties are not finished at the ends. I had to return, and they make you cover the cost of delivery. Overall, the quality is not as expected and the service is poor for a brand marketed as high quality.”

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Posted 4 months ago

“I ordered the Isabella dress in the medium size after consulting the sizing chart. Dresses are generally difficult for me to size correctly as my chest measurements are usually a L/XL and my waist is usually a S/M. Upon receiving the package, I knew something was amiss. The dress is marketed as being reversible (you can wear the piece forwards or backwards). However, the piece I received had a zipper. Decidedly different from the picture of the model wearing the piece without a zipper. The dress itself was of decent quality, the fabric was heavy, and the dress is constructed neatly. However, it was incredibly weirdly fitting. The whole thing was too large, even the bust part which shouldn't be the case if the size chart says I would be an L based on the size measurements. I returned the dress in mid-December and have yet to receive a refund.”

Helpful Report

Posted 4 months ago

“Really wanted to like this dress but it wasn’t as thick or shaping as I expected it to be based on the marketing. Aritzia’s contour dresses have better fabric and fit, but I still appreciate that this is a slow fashion brand and am happy to have supported it.”

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Posted 5 months ago

“I first found out about AYM through TikTok, where I was immediately in love with the dresses shown. However, the amount of headaches this company has caused me has put me off from ever purchasing again. First there was a price discrepancy on their dress where the price was either 11 dollars more or less depending on the specific site or web address you were on. Both sites official by AYM studio by the way. I presented this issue to their live customer service chat and never received a response after. I also sent them an email as well which also didn’t receive a response. One of the dresses I purchased had the strap tear because the dress was too heavy to support with its thin tiny straps. I should have known better considering there were other reviews where it had happened with their dresses too, and that’s on me but I completely regret purchasing the dress. My review for the dress isn’t showing up on the site either so I’d be surprised if this one shows up. The other dress is nice but this whole experience has left a sour taste.”

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Posted 6 months ago

“I had high hopes for this dress and brand. In person the color looks off. I’m 5’9 and the length is awkwardly long especially with the fabric, it’s not midi and not maxi. I just was not a fan of the fit, length, and fabric choice.”

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Posted 7 months ago

“I’m kind of disappointed in the dresses and the shopping experience at AYM. They didn’t properly include information on their website about when it would be available (listed it as in stock) but didn’t send a single message or follow-up until I reached out to them about a month from when it should have arrived. They didn’t communicate about the missing dress or the other things that were actually available. I immediately cancelled the dress so that I could receive the rest, which were overdue. When they arrived, they were a brighter red than the wine color on the website. It wasn’t worth the hassle to send back. They’re double-lined and not polyester but it’s nothing special and something you could get at your local mall. It’s not a studio or quality piece by any stretch of the imagination. Not the worst possible experience or clothing but not good.”

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Posted 7 months ago

“Dresses arrived with wonky stitching. I kept one dress without wonky stitching and wore it once. The seam broke after one wear. After I told Aym about this they ignored me. Nice fabric and nice design but terrible stitching quality.”

Helpful Report

Posted 9 months ago

Hi Katherine, Thank you for your feedback. We are sorry to hear about your experience with our dresses and apologise for any inconvenience this has caused. Upon reviewing our records, we see that we emailed you on the 4th of June but did not receive a response. To enable us to investigate this further and assist you properly, could you please provide us with images of the damaged item along with your order number? We value your feedback and are committed to resolving this issue to your satisfaction. Kind regards, The team at AYM x

Posted 9 months ago

“The dress I kept from my order was spectacular and I love it and it fits wonderfully. However the other dresses I ordered were a different material and did not fit in the same way so were returned. Overall the ordering and delivery process was fantastic. However, I have returned 3 dresses and have yet to receive a refund after 9 days. The refund is for more than £200 so this is not ideal and has caused me to drop a 5 star review to a 2 star review”

Helpful Report

Posted 10 months ago

Hi Sarah, Thank you for your feedback and for sharing your experience with us. I'm delighted to hear that you love the dress you kept and that you found our ordering and delivery process fantastic. However, I'm sorry to hear about the issues with the other dresses and the delay in your refund. I can confirm that we received your returned items on July 9th. As per our returns policy, refunds are processed within 7-14 working days from the date we receive the return. We appreciate your patience during this time. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards, The team at AYM x

Posted 10 months ago

AYM Studio is rated 4.5 based on 1,685 reviews