AYM Studio Reviews

Name: AYM Studio
Address: 53 Gildredge Road, Eastbourne, East Sussex
Rating: 4.52

4.5 Rating 1,685 Reviews

88 %

of reviewers recommend AYM Studio

4.5

Based on 1,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

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AYM Studio 5 star review on 22nd May 2025

J Krainović

AYM Studio 5 star review on 20th May 2025

M Scroggin

AYM Studio 5 star review on 19th May 2025

500

Anonymous

Anonymous // 01/01/2019

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“Hi! I was not sent the correct dress to begin with, and then had to pay for shipping to return the dress. Cannot say that I had a great experience.”

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Posted 2 weeks ago

“First purchase and got sent the wrong dress no reply from costumer service”

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Posted 2 weeks ago

“Fit we not flattering. Material is not as good quality as expected”

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Posted 3 weeks ago

“Absolutely awful experience. Absolutely will not shop with Aym again and would advise anyone and everyone to also avoid spending their money here. Money is taken on order being received but then have no intention of dispatching the item so that the delivery timeframe paid for is achieved. Customer Service is absolutely terrible. There is no telephone number and most emails go unanswered. Aym says the item has been dispatched when it is actually still being held by them and has not passed to the courier. Currently trying to get a response from Customer Services regarding a return but, so far, with no luck. Overall, terrible experience.”

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Posted 3 weeks ago

“Awful experience. 3 months, No Delivery and No answers from customer service. Stil waiting on a refund.”

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Posted 1 month ago

“They have asked me to review the product already and I have done so, but by way of update, I can’t comment on one of the items as they are saying they have sent it but I didn’t receive it. Very, very slow to respond, I haven’t at any point received an apology for the fact the item was missing, just told to wait a further 3-5 working days. I informed AYM I will be reporting them to Trading Standards and they didn’t bother to reply to that either. From my experience so far it seems to be a scam. Ordered two items, the one that came didn’t meet my expectations in terms of quality (just nothing special about it, not worth the price) and I am facing ongoing difficulties with them regarding the other item I didn’t receive.”

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Posted 1 month ago

“Dress was faulty. Returns portal not working. Company will not respond to my emails. Please can you respond ?????”

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Posted 1 month ago

“Hello, I was informed that my package was scheduled to be delivered yesterday, March 26th, according to FedEx tracking. However, the tracking indicates that the address is incorrect or that the recipient has moved. I can confirm that the address I provided is correct and that I have not relocated. The package contains valuable items that I purchased for my wife’s birthday, which is tomorrow, March 28th. I opted for express shipping to ensure timely delivery, but the tracking now shows an expected delivery date of March 31st to April 10th. This discrepancy is unacceptable and does not align with the service I paid for. I have attempted to contact FedEx multiple times to resolve the issue. I requested to pick up the package in person, but FedEx informed me that this package cannot be retrieved and will be held for seven days before being returned to the sender. I also attempted to modify the address to verify the information on file, but FedEx stated that only the sender can make changes. I would appreciate it if you could investigate this matter and resolve it promptly. I am concerned about the delay in receiving the package and the inconvenience it may cause.”

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Posted 2 months ago

“I waited two months for the dresses and when they arrived the seam was crooked and the dresses overall seemed poorly constructed.”

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Posted 2 months ago

Hi there, Thank you for sharing your feedback. We sincerely apologise for the delay in receiving your order. Unfortunately, this was due to an unexpected issue with US customs, which caused an extended lead time. We completely understand how frustrating this must have been, and we are working diligently to prevent such delays in the future. We’re also very sorry to hear that the quality of your dresses did not meet the high standards we strive to provide at AYM. A crooked seam is not reflective of the craftsmanship we aim for, and we take this matter seriously. We would love the opportunity to investigate this further and make things right for you. Could you please send images of the issue to our customer care team at info@aym-studio.com? This will allow us to assess the situation and find the best resolution for you. If you would like to discuss this further or if there’s anything else we can do to assist you, please do not hesitate to reach out. We truly value your feedback and appreciate your patience. Kind regards, The team at AYM x

Posted 2 months ago

“I placed an order for a dress and a top. I received an empty box. Reaching out to costumer service was a nightmare as they take ages to respond. It has now been two weeks since I ordered and I still don’t have the items. This was my first time ordering from this company and it will be the last. I understand mistakes happen, but they should be corrected quickly and this has not been the case at all. To spend £200 and get an empty box is ridiculous, as is being ignored afterward.”

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Posted 3 months ago

Hi there, We’re truly sorry for the experience you’ve had, and we completely understand how frustrating this must be. Receiving an empty package is absolutely not what we would expect for our customers, and we sincerely apologise for the disappointment this has caused. We have been investigating this internally with our warehouse and the carrier to understand what happened with your order. We had offered a replacement to resolve the issue, but unfortunately, as a chargeback was opened, we were unable to arrange for this to be sent. We take your feedback seriously and are always looking for ways to improve both our service and communication. If you would like to discuss this further, please don’t hesitate to reach out to our customer care team at info@aym-studio.com. Thank you for your patience, and again, we’re truly sorry for the inconvenience caused. Kind regards, The team at AYM x

Posted 2 months ago

“I was really looking forward to wearing the Venus dress to a friend’s wedding. But I haven’t received the order in 14 days since the order was shipped. I received a email to say my package had been shipped the same day I ordered it but Royal Mail hasn’t been able to track the parcel. despite a tracking number being created for my order they hadn’t received any information about the shipment of the parcel. After emailing to ask about the whereabouts of my parcel I have received no response only two notifications asking me to review my order. This tells me that the order should have been delivered within the 4-5 day period but has not. The order status on my account says the order has been fulfilled when I have not received the item. The lack of communication or any meaningful way to contact the team to get a response is disappointing. I never leave negative reviews particularly for small business with a small team but the lack of communication and the price of the order is something I would’ve wanted to be aware of if I was ordering and item for something as important as a wedding. I wish I could give this a better review as I was really impressed with the brand but I don’t have the item or any update on of I will receive the item at any point.”

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Posted 4 months ago

“My order never arrived, I contacted them to see if I can get it reshipped”

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Posted 5 months ago

“I purchased a gift voucher for £100.My card was charged £123.50, which seemed unusual and unexpected.Unfortunately, I only received a voucher for £23.50 instead of the intended £100. I contacted customer support to resolve this issue and after 1 week from my order there is still no response nor resolution.”

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Posted 5 months ago

“Have not received the parcel as the Indian customs are not allowing the parcel to come through without a fee”

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Posted 6 months ago

“Will fone with you because I will send back dresses , please call me my number is 004915141482217 Thanks I have ordert the dresses for my grand doughter, so I don't now her size,the order was 2xl, and her cup size is not aloud for me to now it.. But my problem is to send back 2 of them , I have losses the order number. Please help me and inform me thanks”

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Posted 6 months ago

Hi Ingolf, Thank you for your review, I can see a member of our team emailed you this morning with regards to your return. We hope this helps, please do let us know if you have any further questions regarding your order. Kind regards, The team at AYM x

Posted 6 months ago

“I was incredibly disappointed in the quality of the dress I received. The material felt cheap and quite thin, it was very uncomfortable and I had to return the dress. Additionally I started feeling overheated as soon as I put it on, and I normally run cold so it was very strange. The fit was fine, but not nearly as good as I expected it to be.”

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Posted 6 months ago

“I never got my package and when I contacted cutomer service they said that they would investigate, but I have not got an update in over 2 weeks.”

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Posted 6 months ago

“I am still wait to have my order I haven’t take it , yet”

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Posted 7 months ago

“My order seemingly disappeared in transit, with incorrect and mismatched shipping information on my invoice (I paid for express delivery, both Royal Mail and DPD were listed as the shipping options on my invoice). I received a refund on my shipping costs before I received any contact regarding my order. While I understand that couriers can lose parcels etc., the incorrect shipping information in the emails and lack of contact makes me think something went wrong before the order was handed over to the courier. Hopefully I will receive my full refund soon.”

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Posted 7 months ago

“Never received item.”

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Posted 8 months ago

AYM Studio is rated 4.5 based on 1,685 reviews