AYM Studio Reviews

Name: AYM Studio
Address: 53 Gildredge Road, Eastbourne, East Sussex
Rating: 4.51

4.5 Rating 2,070 Reviews

87 %

of reviewers recommend AYM Studio

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

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AYM Studio 5 star review on 4th December 2025

555

Anonymous

Anonymous // 01/01/2019

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“The quality was amazing. The design was flawed. The pockets on the dress disfigured my silhouette. Made me look fat. I didn’t love having to take $8 off the top to send it back, but I guess those are the T&C. Very sad that I couldn’t keep that dress, I had extremely high hopes. Unfortunately I don’t feel safe to try ordering again. Ordering from the US was stressful because of shipping time/return time and refund deduction.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to share your feedback with us regarding your recent order. We appreciate your honest comments and are sorry to hear that the dress didn't meet your expectations. We're pleased that you found the quality of our product to be amazing; however, we understand your disappointment with the design, particularly the pockets affecting the silhouette. We take this feedback seriously and will use it as valuable input for our future design improvements. Regarding the return process, we apologise for any inconvenience you faced. We do have standard return policies in place, but we understand that it can be frustrating to incur return shipping costs. Your feedback on this aspect is important, and we will review our policies to see if there are ways to make the process more customer-friendly. We also understand the challenges with shipping times and the return process, especially for international orders. We are continuously working to streamline these processes to provide a smoother experience for our customers. We appreciate your support and understanding, and we hope that you may consider trying us again in the future. Your feedback is essential, and we are committed to enhancing your shopping experience with us. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you. Kind regards, The team at AYM x

Posted 2 years ago

“The dresses are lovely, but DHL decided to charge me an additional 150€ for a shipment to Spain. This did not happen before Brexit, and I wish the website would’ve mentioned the extra fees, since I already paid the premium delivery fee of 25£ on my order. Totally not worth the trouble if you are ordering outside the UK”

Helpful Report

Posted 2 years ago

Hi Gabriela, We appreciate your positive feedback regarding the dresses, and we're delighted to hear that you find them lovely. However, we sincerely apologise for the unexpected customs charges you incurred when shipping to Spain. We understand that this was not the case before Brexit and that it has been a source of frustration. Customs charges can vary by country, and we strive to provide all necessary information to our customers during the ordering process. We appreciate your feedback, and we will look into improving our communication. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your business and want to ensure a more seamless experience for all our customers, regardless of their location. Thank you for bringing this matter to our attention, and we hope you'll consider giving us another chance in the future. Kind regards, The team at AYM x

Posted 2 years ago

“I love the dress and the fit, although being in Ireland and being them hit with a customs charge that was nearly a third of the dress price was a bit of a shock. I'd love to order more because the dress in itself is perfect but like this I don't think I will.”

Helpful Report

Posted 2 years ago

Hi Claudia, Thank you for sharing your feedback with us. We're thrilled to hear that you love the dress and that the fit meets your expectations. We sincerely apologise for the surprise customs charge you experienced in Ireland. We understand that unexpected charges can be frustrating and affect the overall experience of shopping with us. We're actively working on ways to improve our communication about potential customs charges for international orders to ensure that our customers have a clear understanding of the total cost when placing an order. Your satisfaction is important to us, and we hope to address this concern to create a more positive experience for you in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and feedback, and we'd love to have the opportunity to serve you again in a way that meets your expectations. Kind regards, The team at AYM x

Posted 2 years ago

“Das Kleid war ist sehr schön und auch der Versand hat weniger als zwei Wochen gedauert, allerdings war es sehr ärgerlich dass ich 30€ Zoll zahlen musste was mir vorher nicht bewusst war. Ich hätte gerne vorher gewusst dass ich noch extra Zoll zahlen muss.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, and we're glad to hear that you found the dress beautiful and that the shipping was fast. We truly appreciate your support. We apologise for any inconvenience the unexpected customs duty may have caused. We understand that transparency regarding additional fees is important, and we're taking your feedback seriously. We will work on improving our communication regarding potential customs duties so that our customers are well-informed before making a purchase. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We're here to ensure your shopping experience is as smooth and enjoyable as possible. Thank you again for sharing your thoughts, and we hope to serve you even better in the future. Kind regards, The team at AYM x

Posted 2 years ago

“Love that this is reversible. The fabric is also really nice quality. Here's some downfalls... I wish the high neck side was more high neck. I also have a long torso and loved the idea of the corset because it would accentuate my natural waist in a way most dresses are not able to. The natural waistline was still too close to my bust. I think they could be brought down since the corset could still accomdate girls with shorter torsos. I do love the dress but wish there were some tweaks.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback on our reversible dress. We're thrilled to hear that you love the concept of the dress and find the fabric to be of nice quality. We appreciate your positive comments in those aspects. We understand your suggestions and concerns regarding the design of the high neck side and the placement of the natural waistline. We appreciate your feedback on these areas that you feel could be improved. Customer input is crucial to our ongoing product development, and we will carefully consider your suggestions as we work on future designs and refinements. We appreciate your support and your willingness to provide constructive feedback. Your input helps us understand the needs and preferences of our customers better. If you have any further suggestions or feedback, please feel free to share them with us. We value your opinion and are committed to continuously improving our offerings. Thank you again for choosing our dress and for your valuable feedback. We hope to have the opportunity to serve you again in the future. Kind regards, The team at AYM x

Posted 2 years ago

“Waited for over 2 weeks to get my dress shipped. I was surprised Taylor Tea Dress was a bit shiny, somehow in pictures it looks matte. Would return if I would not have to pay extra taxes Sizing up was good tip on the website”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback on your recent purchase experience. We apologise for any inconvenience caused by the delay in shipping your dress. We understand that waiting for your order can be frustrating, and we apologise for falling short of your expectations in this regard. Regarding the Taylor Tea Dress, we apologise if the fabric appeared shinier than expected. We strive to provide accurate product images, but variations in lighting and individual screens can sometimes impact the perception of texture and finish. We appreciate your feedback and will take it into consideration when updating our product descriptions and imagery. We understand your concerns about returning the dress due to additional taxes. We recommend reaching out to our customer support team to discuss your specific situation. We're here to assist you and explore possible solutions. We're glad to hear that sizing up, as mentioned on our website, worked well for you. We understand the importance of providing accurate sizing information to help our customers make informed decisions, and we appreciate your positive feedback on this aspect. Thank you for your understanding and patience throughout this process. We appreciate your feedback, as it helps us improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out. We value your support and hope to have the opportunity to serve you again in the future. Kind regards, The team at AYM x

Posted 2 years ago

“I’m still waiting on my dress because I got an exchange it’s taking a bit longer than expected however I am in a different country. It would be nice if I got updates on the process of my exchange more often rather than every 2 weeks or so. However the dress isn’t here yet, when it will be I will definitely let you guys know how much I like it.”

Helpful Report

Posted 2 years ago

Hi Amaya, Thank you for taking the time to provide feedback regarding your dress exchange. We apologise for any inconvenience caused by the delay in receiving your dress, especially considering the added complexity of shipping to a different country. We understand that waiting longer than expected can be frustrating. We appreciate your suggestion regarding more frequent updates on the progress of your exchange. We strive to improve our communication with customers, and your feedback is valuable in helping us identify areas where we can make enhancements. We will consider this and work on providing more timely updates in the future. Rest assured, we are doing our best to ensure your dress reaches you as soon as possible. If there are any further issues or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and make sure you have a positive experience with us. Once you receive the dress, we would love to hear your thoughts and feedback. Your satisfaction is our top priority, and we are confident that you will be pleased with your purchase. Should you have any questions or need any further assistance, please feel free to contact us. Thank you for your patience and understanding. Best regards, The team at AYM x

Posted 2 years ago

“They mainly focus on producing ITY fabric dresses tho these feel bad on the skin. Bamboo fabric is smoother, feels softer, is more breathable, and looks way better in person. If they would incorporate more bamboo fabric options and colors on the summer dresses would this be better. Also taxes are terrible for a 400 euro order, i paid 200 euro in taxes. Horrific. Also delivery is taking over more then a month.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us feedback about your experience with AYM. We do offer a range of fabric through-out our website, which include cotton and bamboo. A lot of our products are created in ITY. This fabric has good hold and drape. It maintains it's stretch wash after wash. You won't need to iron or steam these garments as the fabric is hardy in its' resistance to wrinkling. This fabric contains recycled polyester. We think 60% recycled is a good start but no where near good enough. We are working to secure fully recycled fabric options. This fabric is highly durable, stretchy and comfortable to wear. The fabric is double layered throughout the body for support. We are very sorry to hear that you had to pay 200€ for customs and that your experience has been heavily impacted by this. Since brexit, customs and duties are applicable on orders from the UK to the EU and are the responsibility of the receiver. As a small business, this is unfortunately a cost that we are currently unable to cover. We understand that customs charges are somewhat frustrating and we hope that offering free shipping to the EU helps to counteract some of these costs. Unfortunately our free shipping service does not cover any costs imposed by the receiving country for taxes and duties which varies by country. Further information can be found on our website here: https://www.aym-studio.com/pages/faqs-information and here: https://www.aym-studio.com/pages/shipping-services We hope this helps clarify the position but please let me know if you have any more questions regarding this. Please be assured we are working hard behind the scenes to find a better solution for our customers as we really appreciate your support and custom. We'd like to apologise for the lack of transparency in communication – is there anything we can do to help make things better? If you leave us a bit more information, we would be more than happy to do our best to help. Kind regards, The team at AYM x

Posted 2 years ago

“The quality of the items are great BUT I had to pay customs duties of 90€, which is a lot for me. I wish the customs fees were clearly communicated from the start.”

Helpful Report

Posted 2 years ago

Thank you so much, Valeriya, for your kind words about AYM. We strive to make our customers happy and appreciate you taking the time to share your experience. Since brexit, customs and duties are applicable on orders from the UK to the EU and are the responsibility of the receiver. As a small business, this is unfortunately a cost that we are currently unable to cover. We understand that customs charges are somewhat frustrating and we hope that offering free shipping to the EU helps to counteract some of these costs. Unfortunately our free shipping service does not cover any costs imposed by the receiving country for taxes and duties which varies by country. Further information can be found on our website here: https://www.aym-studio.com/pages/faqs-information and here: https://www.aym-studio.com/pages/shipping-services We hope this helps clarify the position but please let me know if you have any more questions regarding this. Please be assured we are working hard behind the scenes to find a better solution for our customers as we really appreciate your support and custom. We'd like to apologise for the lack of transparency in communication – is there anything we can do to help make things better? If you leave us a bit more information, we would be more than happy to do our best to help. Kind regards, The team at AYM x

Posted 2 years ago

“To be honest, I was really excited to get my dress and when I got it was really disappointed. It's not bad. I will still wear the dress at some point but the construction was not up to par with the price. Really upsetting considering my dress was delayed because AYM Studio needed more time to make the dress (hand done by staff). One of the pockets wasn't even sewen together. I had to do it myself even after paying a high price for the dress. It also smells so bad. It smells like throw up even after two washes I can still smell it. It doesn't make me want to wear it at all just in case someone else smells it. I will never choose to wear this dress. It will be a last resort dress and because of this I probably won't order again. I don't mean to sound like a Karen, but I was really really excited for this and just disappointed. I didn't return the dress because I do want to support your business and mission but I hope you guys can work out these issues.”

Helpful Report

Posted 2 years ago

Thanks so much, Emily, for your review of AYM! We are so sorry to hear about your experience with us and that you felt the quality was not up to par with the price of the dress. We are so sorry you have received a faulty item. We are a small company and our quality control is very strict, I will personally ensure that this is investigated for you. We'd like to apologise for the experience you have received – is there anything we can do to help make things better? If you leave us with a bit more information, we would be more than happy to do our best to help. Kind regards, The team at AYM x

Posted 2 years ago

“The dress is hard to get off around the top. The tie doesnt sinch as much as I was expecting. The dress is pretty heavy.”

Helpful Report

Posted 2 years ago

Hey Addison, Thanks so much for the awesome review of AYM Studio-we really appreciate the feedback! If there's anything else we can do to help, please don't hesitate to reach out- we're here to make sure you have the best experience possible. Kind regards, The team at AYM x

Posted 2 years ago

“A bit pricey, but very nice. Materials are synthetic, but still high quality. I do not like, that there is no tax included in the price, so if you order from EU the final price is very very high and I do not think it is worth it. On a white dress that I ordered I also had one small brown spot.”

Helpful Report

Posted 2 years ago

Thank you so much for your review, Mojca! We're so glad to hear that you noticed the high quality of the fabric, as well as synthetic fabrics (Which we are also working to replace for a higher percentage of recycled material) we also have organic bamboo which has all sorts of incredible qualities! We appreciate your feedback regarding the shipping, we are currently working on this and will have an update to make sure the process is clearer to the customer very soon. We are also sad to hear that your white dress had a small brown spot on, we take this very seriously and will work with the factory on this. If you search 'care guide' on our website, there is some information on stains that may be able to help in this instance. We hope you return in the future and continue to love your item again and again. Kind Regards, The team at AYM x

Posted 2 years ago

“Not big busy friendly at all.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give us your feedback. We are sorry to hear that you did not find the product big bust friendly, we will be sure to pass this on to our product team, as we take this information seriously and are always looking to improve. In the mean time if you have any questions regarding fit that we may be able to help you with, please don't hesitate to contact our customer care team. Kind regards, The team at AYM x

Posted 2 years ago

“I was surprised by the quality, considering the price. I am happy to support ethically made clothing so I’m not upset at the amount I paid, but surprised with how thin the fabric was and how many long threads were hanging off the seams that needed to be cut before I could wear the dress. The threads hanging off the sleeves and ends made it look cheap and I felt disappointed.”

Helpful Report

Posted 2 years ago

Hi Anna, Thank you for your feedback regarding your order. We are so sorry to hear that you are disappointed in the quality of the fabric. Are you able to provide us with further feedback on this, how can we improve the fabric for you? We look forward to hearing from you! Kind regards, The team at AYM x

Posted 2 years ago

“The dress does not fit me right. It flattens my chest quite a bit but I never got around to exchanging it for a bigger size. I think because it’s so tight up top, it makes my hips look very wide too.”

Helpful Report

Posted 2 years ago

Thank you so much for taking your time to review your order with us. We are so sorry to hear that your garment does not fit you as well as you hoped. Is there something we can do to help with this? How can we make your experience better for you? We look forward to hearing from you. Kind regards, The team at AYM x

Posted 2 years ago

“The Product is very nice, but there was a problem with delivery service as i was picking up my package. i had to pay 5€ (customs duty which i’m aware and fine with), but i also had to pay there additional 18€ for delivery. i hope there is a way i can get compensated for it.”

Helpful Report

Posted 2 years ago

Hi Katarina, Thank you for your review of AYM - we really appreciate it! We're glad to know that you are happy with your dress. We are sorry to hear about your experience with custom tax, this is something we are looking to improve very soon! Thank you again for your feedback. Please let us know if there is anything else we can do to make your next visit even better. Sincerely, The team at AYM x

Posted 2 years ago

“I think the fabric of the dress is amazing but it didn’t fit as I had hoped (it was too small even though I used the size guide and am always a large). The shipping went quite quickly considering it was international shipping which I was very happy about. The dress also didn’t sit as I had expected, it looked quite frumpy at the bottom which it didn’t in the picture.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for your feedback about AYM Studio. We are dedicated to providing a quality experience for our customers, and we're so glad to hear that you thought the quality of the dress was amazing and the garment arrived with you quickly. We strive to make sure that all of our customers have an enjoyable time with us. We are sorry to hear that the dress did not quite fit as you had hoped, are you able to provide us with some more feedback on this so we can improve the fit of the dress? If there's anything else we can do to improve your experience, please don't hesitate to get in touch. Sincerely, The team at AYM x

Posted 2 years ago

“I bought a dress waited for a while for it. It wasnt a big deal but then i received it hoping that it was everything ive waited for only to find it such a stuggle putting it on. I had originally chosen the style due to its faster shipping time (which was false) but now i have a very pretty dress but i can barely put it on. It has no zippers and my back is by no means fat but it squishes it out unflatteringly. I do like the quality just very disappointed in the fit and shipping times”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback about AYM. We value customer feedback and consider all comments as we continue to strive for excellence in every aspect of our business. We are sorry to hear about your experience with how the garment fit and the delay in your shipping. We are looking into ways to streamline our production and shipping to ensure a better experience for our customers. Please do let us know if you have any further feedback on how we can improve our customers' experience. Kind regards, The team at AYM x

Posted 2 years ago

“The dresses are beautiful. The sleeves are too small and do not fit my arms at all, very obvious they really weren’t made to fit all body types. The dress fits my waist but there’s no stretch for those that have bigger biceps or shoulders unfortunately. The body of the dress fits perfect and otherwise is amazing. Also clearly not made for shorter people in mind.”

Helpful Report

Posted 2 years ago

“As much as it looked flattering on the models, when I tried it out after measuring my sizes thoroughly, the small was way too tight. I ordered the corsets back dress and basically the dress was tight enough that the corsets did nothing special. Kind of disappointed because I had very high hopes. The quality is nice and thick but I do wish there were more models. Just fyi, I shipped this internationally so shipping it back was not an option since I’d have to forfeit more money.”

Helpful Report

Posted 2 years ago

AYM Studio is rated 4.5 based on 2,070 reviews