American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.60

2.6 Rating 515 Reviews

34 %

of reviewers recommend American Candy Co

Company Reviews

Metrics

2.6

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“The sweets arrived promptly and were greatly appreciated by my daughter who loves their sour taste.”

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Posted 8 months ago

“My reviuw have to be a negative. Zero communication. Parcel arrived OK, but 1 item (cereal) was missing from parcel. Price 8.99 so we wrote 22 nd of November -no answer and then 2 nd of December no answer. We lost 8.99 pound nobody does anything.”

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Posted 20 hours ago

“Was very disappointed with our latest order from American Candy. Have ordered before with no problems. However some of our items were out of date - not listed as such on the website. Our moon pies were out of date mere days after we made the order and before the order was shipped. Our mountain dew was out of date MONTHS ago. Very disappointed - short shelf life I can understand due to importing but I would expect the products to still be in date on delivery”

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Posted 6 days ago

“The Cinnamon Bun Oreo’s I ordered came stale. I had to throw them away and have had no response when emailing the company about it.”

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Posted 1 week ago

“Ordered some american sour skittles because they blow ours away. Arrived on time, there were the proper ones with the sugar. Probably contains something deeply illegal outside of the US, but I'll take the hit for these.”

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Posted 1 week ago

“I only recieved half of the products I ordered. I contacted customer services to be told the rest of the products were delayed and would be sent out tomorrow, that was over 2 weeks ago and STILL haven't recieved my order. I have sent another email to customer service to ask for a refund and have just been ignored! Terrible customer service and will never order again!”

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Posted 1 week ago

“Excellent service. Great product.”

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Posted 2 weeks ago

“Wasn’t sent the correct order, tried to recitfy via email multiple times & have not heard anything back.”

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Posted 2 weeks ago

“Multiple parcels never arrived so we asked for a refund and then this company’s customer service team just completely ignored us. do NOT waste your money.”

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Posted 2 weeks ago

“These are so yummy ,first tried these in 1996 and have purchased these over the years . Quality and at a good price. Many thanks”

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Posted 2 weeks ago

“Parts of delivery paid for and not recieved. Contacted 3 times to be ignored. Will never use again”

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Posted 2 weeks ago

“Delivery was quick however I had 3 items missing from delivery. I have emailed at least 3 times over the past 4 weeks and had no reply or solution.”

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Posted 2 weeks ago

“Missing items not made right or anything”

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Posted 2 weeks ago

“Quick order process and delivery. My only frustration is that something wasn’t delivered and while the amount was deducted it didn’t tell me what was actually missing.”

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Posted 3 weeks ago

“I did not get what I ordered. I ordered whole cranberry but got jellied cranberry.”

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Posted 3 weeks ago

“I only received half of my order. I emailed customer support & after one response asking me for my order number I have heard nothing else despite further emails. I have tried phoning them a couple of times @ they don’t answer the phone. So my issue still hasn’t been resolved.”

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Posted 3 weeks ago

“Had a few orders delivered from this store now. It's great being able to get my favourite US items from here. Always packaged well & speedy delivery and a fair price too.”

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Posted 3 weeks ago

“Perfect packaging for delivery, all breakables still whole!”

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Posted 3 weeks ago

“Items missing from order but was charged for them, have emailed twice and had no response at all. Poor customer service which is a shame as I’ve used this company before with no issues”

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Posted 3 weeks ago

“sent quick and arrived in good condition !!”

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Posted 3 weeks ago

“Goods received were fine, 2 missing items. After countless emails , which are never answered I'm out of pocket and very cross. Will never use again. Appalling customer service.”

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Posted 3 weeks ago

American Candy Co is rated 2.6 based on 515 reviews