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Advanced Water Company Reviews

4.8 Rating 212 Reviews

94 %

of reviewers recommend Advanced Water Company

Company Reviews

Product Reviews

4.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Advanced Water Company:

Advanced Water Company are a well established specialist Plumbers Merchant based in Pershore, Worcestershire. Founded in the year 2000 we have over 20 years’ experience in the Unvented Spares market. We are focused on ensuring all of our sales staff develop and maintain excellent product knowledge and provide the highest quality service to our customers. Our G3 trained technical sales advisors are on hand to offer technical support, fault diagnosis and parts identification on thousands of products through a variety of communication means; telephone, email, WhatsApp, messaging etc.

Visit Website

Phone:

01386760066

Email:

sales@advancedwater.co.uk

Location:

Advanced Water Company, 1 Racecourse Road, Pershore
WR10 2EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a part. You despatched the part. DPD delivered the part. It’s what I expected. Nothing exceptional. What I don’t agree with is being constantly emailed asking for my opinion…”

Posted 1 year ago

Hi Simon, we apologise if you have received more than one email. We will investigate and ensure that this does not happen again.

Posted 1 year ago

“I bought the product because I thought it would be alright and it is but please refrain from sending me any further requests to review a product it is a waste of my time even to delete it & a waste of your money indulging in such hopeless marketing nonsense which only adds cost to the product & benefits those who produce nothing.”

Posted 1 year ago

Hi Alec, thank you for your review. We apologise for any inconvenience, and we will investigate why you have been sent more than one email.

Posted 1 year ago

“I was very impressed by the help that I received in making my purchases. Lewis was particularly helpful. I sent him photographs of what I currently have installed on my system and he recommended suitable replacements. Delivery was prompt and I was kept informed about progress with delivery. There is nothing more that I could have asked for really.”

Posted 1 year ago

Hi Nick, thank you for your review. We really appreciate the feedback. We will pass on your kind messages to Lewis, and the rest of the team.

Posted 1 year ago

“Easy to find products online. Prices seem competitive. Delivery is good.”

Posted 1 year ago

Glad you found what you were looking for!

Posted 1 year ago

“Having obtained the wrong type of unit, my return of the unit was well organised and completed with Refund. Subsequently, a correct unit was matched and forwarded without delay. I was very pleased with the professionalism of the service staff who helped to resolve the issues.”

Posted 1 year ago

Hi Jerzy, thank you for your review!

Posted 1 year ago

“Due to ridiculous postage costs I had to have this delivered to a relative who could forward it onto me at a fraction of the price. It was then returned by courier for reasons unknown and subsequently lost. Had to start process over again and still not received item.”

Posted 1 year ago

We are sorry to hear that DPD has not delivered your item. We have now arranged for a replacement to be sent directly to your address. Our team is on hand if you need any further support with this order.

Posted 1 year ago

“Great service, good communication throughout, part arrived quickly and was as discribed”

Posted 1 year ago

“Ordered an expansion vessel for oil fired boiler. Cardboard box was a bit battered and the tank slightly dented. However was fitted by qualified plumber. The last one only lasted two years, so will have to wait and see how long this one lasts. The company is fine to deal with.”

Posted 1 year ago

Hi David, thank you for your review. We apologise for the issue around delivery of your vessel, we will speak to our delivery partners to make sure this doesn't happen again. If we can be of any more help, please do not hesitate to contact us.

Posted 1 year ago

“Had the part I had been searching ages for. Great communication and speed of delivery.”

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Great business to deal with offering an abundance of non-sales prioritised technical support. I have not dealt with a company like this before, Gareth helped me finalise some component selections and was super supportive in doing so.”

Posted 1 year ago

Hi Harj, thank you for your review! We really appreciate the feedback. I have passed on your kind words to our technical team who are always happy to help.

Posted 1 year ago

“Great service, arrived on time.”

Posted 1 year ago

Hi Lorenzo, thank you for your review!

Posted 1 year ago

“Decent prices and very fast delivery. I am satisfied.”

Posted 1 year ago

Hi Massimo, thank you for your review!

Posted 1 year ago

“Very efficient service, placed the order and the vessel was delivered the next day, Would definitely recommend.”

Posted 1 year ago

Hi Toby, thank you for your review. We really appreciate the positive feedback!

Posted 1 year ago

“Excellent service”

Posted 1 year ago

Hi Barry, thank you for your review!

Posted 1 year ago

“Brilliant service, helpful technical assistance and quick delivery”

Posted 1 year ago

Hi Leyton, thank you for your review!

Posted 1 year ago

“The item arrived as described the next working day. Excellent service at a good price.”

Posted 1 year ago

That's great news, good to hear!

Posted 1 year ago

“Did what it said on the tin........excellent service”

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Happy customer, very quick delivery and very good communication on update of delivery process.”

Posted 1 year ago

“Fantastic customer service and the immersion heater element I ordered arrived the next day.”

Posted 1 year ago

Hi Leonard, thank you for your review!

Posted 1 year ago

“Superb service.”

Posted 1 year ago

Hi Nicholas, thank you for your review!

Posted 1 year ago

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Advanced Water Company is rated 4.8 based on 212 reviews