Advanced Water Company Reviews

Name: Advanced Water Company
Rating: 4.76

4.8 Rating 210 Reviews

94 %

of reviewers recommend Advanced Water Company

4.8

Based on 210 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Advanced Water Company:

Advanced Water Company are a well established specialist Plumbers Merchant based in Pershore, Worcestershire. Founded in the year 2000 we have over 20 years’ experience in the Unvented Spares market. We are focused on ensuring all of our sales staff develop and maintain excellent product knowledge and provide the highest quality service to our customers. Our G3 trained technical sales advisors are on hand to offer technical support, fault diagnosis and parts identification on thousands of products through a variety of communication means; telephone, email, WhatsApp, messaging etc.

Visit Website

Phone:

01386760066

Email:

sales@advancedwater.co.uk

Location:

Advanced Water Company, 1 Racecourse Road, Pershore
WR10 2EY

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Advanced Water Company 5 star review on 7th December 2022

Paul Foster

Advanced Water Company 5 star review on 5th July 2022

Thomas Burn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product good, delivery very expensive, didnt actually need next day but there was no other cheaper option.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, we are so glad you were happy with your product. We are currently looking into other shipping options that we can add to our website that will offer an alternative. We hope this will be beneficial for you later on.

Posted 1 month ago

“ALL GOOD BUT NO INVOICE”

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Posted 5 months ago

We are very sorry to hear you didn't receive an invoice. I have passed on the message to the team; hopefully, this won't happen again. If there is anything we can do to amend this, please don't hesitate to contact our customer services team.

Posted 4 months ago

“Although the part ordered was the correct one a fair price the delivery was awful. Found it thrown over the fence into the garden the day after it was supposedly left with a neighbour, although not the companies fault it reflects on them.”

Helpful Report

Posted 1 year ago

We are very sorry to hear about your delivery experience. You are correct, this does reflect badly on us and due to this we will be bringing up this issue with DPD at our earliest opportunity. If we can be of any more help, please do not hesitate to contact our customer services team.

Posted 1 year ago

“Great service and when there is a problem with a part supplied a replacement sorted and despatched very quickly.”

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Posted 1 year ago

Thanks for the feedback Ian! We are really glad to hear that you were happy with the service of your replacement.

Posted 1 year ago

“Easily ordered and quickly delivered. It would have been five stars but the price was high and the delivery cost was very high in my opinion.”

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Posted 1 year ago

Thank you for your feedback Roger. We appreciate you bringing this to our attention and have taken your thoughts onboard.

Posted 1 year ago

“As always AW are the goto place to find out exactly what you need.”

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Posted 1 year ago

Hi Ed, thank you for your review!

Posted 1 year ago

“I bought the product because I thought it would be alright and it is but please refrain from sending me any further requests to review a product it is a waste of my time even to delete it & a waste of your money indulging in such hopeless marketing nonsense which only adds cost to the product & benefits those who produce nothing.”

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Posted 1 year ago

Hi Alec, thank you for your review. We apologise for any inconvenience, and we will investigate why you have been sent more than one email.

Posted 1 year ago

“Ordered an expansion vessel for oil fired boiler. Cardboard box was a bit battered and the tank slightly dented. However was fitted by qualified plumber. The last one only lasted two years, so will have to wait and see how long this one lasts. The company is fine to deal with.”

Helpful Report

Posted 1 year ago

Hi David, thank you for your review. We apologise for the issue around delivery of your vessel, we will speak to our delivery partners to make sure this doesn't happen again. If we can be of any more help, please do not hesitate to contact us.

Posted 1 year ago

“The product was very late, but thankfully, they kept me informed of the supply problem, and I was able to inform my customer. Good customer service.”