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Naturisimo Reviews

4.4 Rating 137 Reviews

85 %

of reviewers recommend Naturisimo

Company Reviews

4.4

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

gemma@naturisimo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am outside UK but I decided to give it a try. I got a bit excited and made 3 orders. The first arrived after a month and a half, others got lost. The company promised to make a refund but so far, no refund no products, I checked with PayPal and credit card company.”

Posted 1 year ago

Hey Ella Thank you for leaving your review on our page. I am so sorry to hear about your experience. Our customer service team have reached out to you privately to come up with a resolution for you. Best regards, The Naturisimo Team

Posted 1 year ago

“They delete honest bad reviews of products, only allow good reviews to appear. Fake!”

Posted 1 year ago

Hey there, Thanks for sharing your feedback. We're so sorry if you've felt this way. We always try to be transparent as much as possible in all of our online platforms. We appreciate any kind of reviews -- whether a compliment or a constructive criticism -- as they would allow us to learn and then do better. Our product reviews on our site are not filtered, all reviews are published as submitted ranging from 5 star-reviews down to 1-star reviews. We're claiming not to be perfect but we're always aiming to do our business with pure honesty and integrity. We always listen to our customers and acknowledge any feedback towards our product and services. If ever any has been missed, please feel free to reach out to us and our customer service team will assist you accordingly. You can email us at help@naturisimo.com anytime. Stay safe and well! Best regards, The Naturisimo Team

Posted 1 year ago

“I have ordered at least a few times for myself and has been super happy with products, packaging and service assuming this is a company I can trust. However I placed an international order 2 months ago which has failed to be delivered, furthermore customer service says they do not have a tracking link from Royal Mail? Any decent company that has failed to deliver refunds max within 3 days, however customer service here has tried to win time. I have now emailed them for third time as it has been 2 months since dispatch, I hope this review can prompt them into action and I am willing to reconsider and update my review if so.”

Posted 2 years ago

Hi Konstantina. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that we take every issue as a learning opportunity and we are now starting to look into a more effective way to handle lost orders as well as different shipping methods for overseas orders. I can see the issue has been resolved now so I hope you have faith to shop with us again. However if there is anything else I can do for you then please do not hesitate to email help@naturisimo.com FAO Gemma so I can look into this right away. As a further apology I have put 500 loyalty points into your account to use against a future purchase. Warm regards

Posted 2 years ago

“Placed an order for an overseas delivery which did not arrive in time. Told by their customer service team to wait 28 days for a refund. Now well past this deadline and their customer service team stop replying to emails and have failed to issue a refund. No other way to contact them other than through email and now I have had to pursue them through my credit card company. Absolutely shocking, avoid this company. Total bandits.”

Posted 2 years ago

Hi Richard Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that after your case was flagged to me and senior management we have begun to look into our processes and ensure we were offering a better service than that which you received. As a small privately owned business we are always looking for ways to improve our customer experience and myself, and the whole business are deeply saddened that we fell short in this instance. Warm regards

Posted 2 years ago

“really annoyed i payed a ridiculous price for next day delivery 6.95 as i needed for a special event and it didn’t even come still have not received have messaged them and they have not even had the decency to reply if i am not refunded i will contact paypal.”

Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“Package arrived damaged, found bug on food products etc. Emailed in CS to let them know about the details - in the second exchange, I received rude, inattentive reply from them.”

Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“This unprofessional company tries to save money by ripping customers off by saying the product was "damaged" when receiving it back. to avoid giving a refund. Unfortunately like the other reviews have said the customer service is totally awful. I am reporting them to trading standards”

Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“Awful customer service!! Also touchy if you tell them they made a mistake, which they have! Oh well, they've lost a customer! Snowflakes!”

Posted 3 years ago

Hi Daniela Thank you so much for making us aware of your experience by reaching out to us. We are truly sorry to hear of the negative experience you've had with us. We would like to reassure you that your case has been flagged to the operations manager and senior management who are starting to look into our processes and ensure we were offering a better service than you received. We are always doing our best to improve our customer service, and do apologise that we fell short this time. Warm regards

Posted 2 years ago

“I wish I have read all the reviews here! Same experience! Great products range! Than when something goes wrong you get a rude email from Operational Manager to something between the lines “ sorry our team is great and you and idiot without rights” no refund on this occasion! Than when you try to post review online they reject your review and it never gets published! Be aware! Awful way to treat customers! I have filed complaint but perhaps we should all just write on Instagram as it is such a strong marketing tool they clearly just react to complains on there!??”

Posted 3 years ago

Hi Sylwia Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that after your case was flagged to me and senior management we begun to look into our processes and ensure we were offering a better service than that which you received. As a small privately owned business we are always looking for ways to improve our customer experience and myself, and the whole business are deeply saddened that we fell short in this instance. Warm regards

Posted 2 years ago

“Fast delivery, beautifully packaged, however, if you ever get a faulty product they don't want to know.”

Posted 3 years ago

“Do not use this company, I had a reaction to a product, They refused to refund me.It was an expensive product. They then offered me 15% off my next shop. I tried to use the voucher at checkout - it didn’t work. I have sent them several emails they DO NOT get back to you, ! Avoid.”

Posted 3 years ago

“DO NOT SHOP AT NATURISIMO. In my purchase from them, they acted fraudulently; namely informing me in February 2020 that the reason a refund could not be issued on my faulty Angela Roi bag was due to ‘time lapse’, when it was evidently clear that I had made contact with them in November 2019. In the intervening months it is clear that Naturisimo failed to respond to several emails from me. They also gaslighted me, trying to pin blame on me for the faulty product, and completely failed to own any responsibility. There has now been nearly one year of repeatedly failing to answer emails - both Naturisimo and Angela Roi. This who ordeal in fact has had a detrimental impact on my mental health. I have felt that I have not been listened to, and Naturisimo representatives Ashley and Vandana’s masterful way of constructing their emails insidiously pins the blame and responsibility on the customer, not on the company. I would characterise Naturisimo’s correspondence as deceptive and manipulative, beyond just misinforming. The worst thing customer service can do is lie and not own responsibility, and yet both have been enacted repeatedly here. Angela Roi informed me that they had given Naturisimo the means with which to refund me for the bag, but Naturisimo has refused to give it to me, instead offering a credit note which I have not accepted. I should not have to agree to keep my money with a company that has acted in this way toward me, that has detrimentally impacted my mental wellbeing. Furthermore, to withhold funds that are meant for me, this is fraudulent. To date they have refused to answer my emails and address the issue by giving me my refund. I wouldn't even give Naturisimo one star, unless you don't mind negligent, manipulative, fraudulent service. Ethical? No way.”

Posted 3 years ago

“I ordered Rosehip oil from here. I got sent an empty bottle which I got asked to send back to Naturisimo as they said that if I did I would receive a refund. I did this straight away and never got a refund. Please be cautious when using them.”

Posted 3 years ago

“I ordered Rosehip oil from here. I got sent an empty bottle which I got asked to send back to Naturisimo as they said that if I did I would receive a refund. I did this straight away and never got a refund. Please be cautious when using them.”

Posted 3 years ago

“Agree with the other reviews, customer service is appalling. I’ve waited a month for a refund - and I’m still waiting! They take forever to reply to any emails and when they do they are of no help whatsoever. Awful company.”

Posted 5 years ago

“Parcels are amazingly packed but unfortunately the customer service side is just the worst I've ever seen, will not be buying from here again”

Posted 5 years ago

“Worst customer service experience ever. Ordered Kjaer Weis blush during British heat wave. Because it wasn’t sent in a box, mailman left it in a post box and it sweated. I didn’t want to use the product and requested a return. It was hard to reach a customer service. They responded just once in a day and it took a week just to communicate. After complaining on the instagram they took this case seriously and offered a free return. After that I bought a blush elsewhere and after few month decided to order a refill on Naturisimo page. My order wasn’t sent for over a week because they wrote me an email in which they asked if I do want to cancel it because I ordered a Kjaer Weis blush refill and I had problems with it in a past. Well, I cancelled it, because that’s a customer bullying. I do not recommend this company simply because of customer service.”

Posted 5 years ago

“I've received the essential oil from Naturisimo. It supposed to be 5ml of oil in the bottle. The bottle, I've received, was almost empty, 30 drops maximum. I've contacted the customer service regarding the missing oil in the bottle. The response was that they are sorry that I am not happy with the item. I've contacted them again.They said that I need to send the picture. How can I make a picture of a dark glass bottle completely covered with the label. Not possible. I've contacted them one more time. They just ignored me. They disrespect their clients! I was their client for many years and spent a lot of money buying from them. When I've received a defective item, they even did not want to resolve the issue.”

Posted 6 years ago

Naturisimo is rated 4.4 based on 137 reviews