DO NOT SHOP AT NATURISIMO. In my purchase from them, they acted fraudulently; namely informing me in February 2020 that the reason a refund could not be issued on my faulty Angela Roi bag was due to ‘time lapse’, when it was evidently clear that I had made contact with them in November 2019. In the intervening months it is clear that Naturisimo failed to respond to several emails from me. They also gaslighted me, trying to pin blame on me for the faulty product, and completely failed to own any responsibility. There has now been nearly one year of repeatedly failing to answer emails - both Naturisimo and Angela Roi. This who ordeal in fact has had a detrimental impact on my mental health. I have felt that I have not been listened to, and Naturisimo representatives Ashley and Vandana’s masterful way of constructing their emails insidiously pins the blame and responsibility on the customer, not on the company. I would characterise Naturisimo’s correspondence as deceptive and manipulative, beyond just misinforming. The worst thing customer service can do is lie and not own responsibility, and yet both have been enacted repeatedly here. Angela Roi informed me that they had given Naturisimo the means with which to refund me for the bag, but Naturisimo has refused to give it to me, instead offering a credit note which I have not accepted. I should not have to agree to keep my money with a company that has acted in this way toward me, that has detrimentally impacted my mental wellbeing. Furthermore, to withhold funds that are meant for me, this is fraudulent. To date they have refused to answer my emails and address the issue by giving me my refund. I wouldn't even give Naturisimo one star, unless you don't mind negligent, manipulative, fraudulent service. Ethical? No way.