Naturisimo Reviews

Name: Naturisimo
Rating: 4.41

4.4 Rating 137 Reviews

85 %

of reviewers recommend Naturisimo

Company Reviews

Metrics

4.4

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

gemma@naturisimo.com

Write Your review

Tell us how Naturisimo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've received the essential oil from Naturisimo. It supposed to be 5ml of oil in the bottle. The bottle, I've received, was almost empty, 30 drops maximum. I've contacted the customer service regarding the missing oil in the bottle. The response was that they are sorry that I am not happy with the item. I've contacted them again.They said that I need to send the picture. How can I make a picture of a dark glass bottle completely covered with the label. Not possible. I've contacted them one more time. They just ignored me. They disrespect their clients! I was their client for many years and spent a lot of money buying from them. When I've received a defective item, they even did not want to resolve the issue.”

Helpful Report

Posted 6 years ago

“Parcels are amazingly packed but unfortunately the customer service side is just the worst I've ever seen, will not be buying from here again”

Helpful Report

Posted 5 years ago

“Worst customer service experience ever. Ordered Kjaer Weis blush during British heat wave. Because it wasn’t sent in a box, mailman left it in a post box and it sweated. I didn’t want to use the product and requested a return. It was hard to reach a customer service. They responded just once in a day and it took a week just to communicate. After complaining on the instagram they took this case seriously and offered a free return. After that I bought a blush elsewhere and after few month decided to order a refill on Naturisimo page. My order wasn’t sent for over a week because they wrote me an email in which they asked if I do want to cancel it because I ordered a Kjaer Weis blush refill and I had problems with it in a past. Well, I cancelled it, because that’s a customer bullying. I do not recommend this company simply because of customer service.”

Helpful Report

Posted 5 years ago

“I am really shocked to see these bad reviews for Naturisimo! I have been buying the products from them for years, and never had even the slightest problem! I have to say that I suspect that these bad reviews have been ordered by the competition because it is simply so unrealistically different from all my experiences with them! Excellent products, excellent customer service, free postage..I cannot recommend them enough!”

Helpful Report

Posted 3 years ago

Hi. Thank you so much for your lovely review. We really appreciate your kind words and support. The team will be so happy to hear how much you recommend us, I will make sure to pass this on! Thanks for choosing Naturisimo and we look forward to your future orders with us. Best regards

Posted 2 years ago

“Fast delivery, beautifully packaged, however, if you ever get a faulty product they don't want to know.”

Helpful Report

Posted 3 years ago

“Been a customer for a few years & always managed to get the products I wanted plus delivery is super fast, although I believe some of their products stock may be old, because some companies have changed their packaging. However, I have to agree with other reviews in terms of customer service specific to returns. In fact, they don't actually have a 'no quibble' returns policy & actually don't like you to return products. I think we would all agree that unless purchased a particular product/ colour before, it's really difficult choosing colours on line. Other on line companies are far better at this and also no quibbles when it comes to any sensitivities/ reaction to a product, unlike Naturisimo.”

Helpful Report

Posted 3 years ago

“Amazing range Long term customer BUT you are right when something goes wrong/refund time they are hard to get hold of, and its no easy process getting your oney back.”

Helpful Report

Posted 4 years ago

“Agree with the other reviews, customer service is appalling. I’ve waited a month for a refund - and I’m still waiting! They take forever to reply to any emails and when they do they are of no help whatsoever. Awful company.”

Helpful Report

Posted 5 years ago

“They delete honest bad reviews of products, only allow good reviews to appear. Fake!”

Helpful Report

Posted 1 year ago

Hey there, Thanks for sharing your feedback. We're so sorry if you've felt this way. We always try to be transparent as much as possible in all of our online platforms. We appreciate any kind of reviews -- whether a compliment or a constructive criticism -- as they would allow us to learn and then do better. Our product reviews on our site are not filtered, all reviews are published as submitted ranging from 5 star-reviews down to 1-star reviews. We're claiming not to be perfect but we're always aiming to do our business with pure honesty and integrity. We always listen to our customers and acknowledge any feedback towards our product and services. If ever any has been missed, please feel free to reach out to us and our customer service team will assist you accordingly. You can email us at help@naturisimo.com anytime. Stay safe and well! Best regards, The Naturisimo Team

Posted 1 year ago

“Placed an order for an overseas delivery which did not arrive in time. Told by their customer service team to wait 28 days for a refund. Now well past this deadline and their customer service team stop replying to emails and have failed to issue a refund. No other way to contact them other than through email and now I have had to pursue them through my credit card company. Absolutely shocking, avoid this company. Total bandits.”

Helpful Report

Posted 2 years ago

Hi Richard Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that after your case was flagged to me and senior management we have begun to look into our processes and ensure we were offering a better service than that which you received. As a small privately owned business we are always looking for ways to improve our customer experience and myself, and the whole business are deeply saddened that we fell short in this instance. Warm regards

Posted 2 years ago

Naturisimo is rated 4.4 based on 137 reviews