Name: Naturisimo
Rating: 4.41

“I'm so pleased there is finally an ethical place to shop for beauty and skincare. I particularly like their mix of makeup and skincare products, they have really good sales and quick shipping times.”

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Posted 2 years ago

Hi R Cook. Thank you for leaving such a great review! It is so good to receive such positive feedback from our customers. Thank you again! Best regards

Posted 2 years ago

“I have discovered Naturisimo a few years ago and this beauty website is so well curated and I am always browsing there. I do splurge more often on Discovery boxes as they are a great buy when you want to try more luxurious products. Fast shipping and great selection!”

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Posted 2 years ago

Hi Elzbieta, thank you for such kind words! We are so happy to hear you are loving our Discovery boxes as much as we do! We look forward to packing your next one! Best regards.

Posted 2 years ago

“I love everything about Naturisimo! From the amazing brands you can find there, to incredible customer service, their gorgeous boxes of products, and to social media pages. They are doing a fantastic job in all aspects.”

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Posted 2 years ago

Hi Alice. Thank you so much for your wonderful feedback! We appreciate that you took the time to share your feedback. As always, thank you for choosing Naturisimo and we look forward to your future orders with us! Best regards

Posted 2 years ago

“Love everything about Naturisimo. The products, the service, the packaging, the delivery - all very reliable and efficient. I choose to buy from sustainable businesses and Naturisimo makes this easy for me. Keep doing what you're doing Naturisimo!”

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Posted 2 years ago

Hi Sharon. Thank you so much for taking the time to place your review. It is so lovely to hear such wonderful feedback. We look forward to your future orders with us. Best wishes.

Posted 2 years ago

“I have ordered at least a few times for myself and has been super happy with products, packaging and service assuming this is a company I can trust. However I placed an international order 2 months ago which has failed to be delivered, furthermore customer service says they do not have a tracking link from Royal Mail? Any decent company that has failed to deliver refunds max within 3 days, however customer service here has tried to win time. I have now emailed them for third time as it has been 2 months since dispatch, I hope this review can prompt them into action and I am willing to reconsider and update my review if so.”

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Posted 2 years ago

Hi Konstantina. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that we take every issue as a learning opportunity and we are now starting to look into a more effective way to handle lost orders as well as different shipping methods for overseas orders. I can see the issue has been resolved now so I hope you have faith to shop with us again. However if there is anything else I can do for you then please do not hesitate to email help@naturisimo.com FAO Gemma so I can look into this right away. As a further apology I have put 500 loyalty points into your account to use against a future purchase. Warm regards

Posted 2 years ago

“Placed an order for an overseas delivery which did not arrive in time. Told by their customer service team to wait 28 days for a refund. Now well past this deadline and their customer service team stop replying to emails and have failed to issue a refund. No other way to contact them other than through email and now I have had to pursue them through my credit card company. Absolutely shocking, avoid this company. Total bandits.”

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Posted 2 years ago

Hi Richard Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that after your case was flagged to me and senior management we have begun to look into our processes and ensure we were offering a better service than that which you received. As a small privately owned business we are always looking for ways to improve our customer experience and myself, and the whole business are deeply saddened that we fell short in this instance. Warm regards

Posted 2 years ago

“really annoyed i payed a ridiculous price for next day delivery 6.95 as i needed for a special event and it didn’t even come still have not received have messaged them and they have not even had the decency to reply if i am not refunded i will contact paypal.”

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Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“Package arrived damaged, found bug on food products etc. Emailed in CS to let them know about the details - in the second exchange, I received rude, inattentive reply from them.”

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Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“update from review before My refund case was escalated within the company and they have apologised and given me a refund so I am happy that care was shown to the customer and they acted professionally.”

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Posted 2 years ago

Hi. Thank you so much for sharing your update! We are so pleased to hear your matter was resolved. Many thanks for updating your review, it means a lot to us! Best wishes

Posted 2 years ago

“This unprofessional company tries to save money by ripping customers off by saying the product was "damaged" when receiving it back. to avoid giving a refund. Unfortunately like the other reviews have said the customer service is totally awful. I am reporting them to trading standards”

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Posted 2 years ago

Hi. Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear this feedback. We have reached out to you privately to ask for further information as we would really love to look into this further and see if we can come up with a resolution for you. Warm regards

Posted 2 years ago

“I am really shocked to see these bad reviews for Naturisimo! I have been buying the products from them for years, and never had even the slightest problem! I have to say that I suspect that these bad reviews have been ordered by the competition because it is simply so unrealistically different from all my experiences with them! Excellent products, excellent customer service, free postage..I cannot recommend them enough!”

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Posted 3 years ago

Hi. Thank you so much for your lovely review. We really appreciate your kind words and support. The team will be so happy to hear how much you recommend us, I will make sure to pass this on! Thanks for choosing Naturisimo and we look forward to your future orders with us. Best regards

Posted 2 years ago

“Awful customer service!! Also touchy if you tell them they made a mistake, which they have! Oh well, they've lost a customer! Snowflakes!”

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Posted 3 years ago

Hi Daniela Thank you so much for making us aware of your experience by reaching out to us. We are truly sorry to hear of the negative experience you've had with us. We would like to reassure you that your case has been flagged to the operations manager and senior management who are starting to look into our processes and ensure we were offering a better service than you received. We are always doing our best to improve our customer service, and do apologise that we fell short this time. Warm regards

Posted 2 years ago

“I wish I have read all the reviews here! Same experience! Great products range! Than when something goes wrong you get a rude email from Operational Manager to something between the lines “ sorry our team is great and you and idiot without rights” no refund on this occasion! Than when you try to post review online they reject your review and it never gets published! Be aware! Awful way to treat customers! I have filed complaint but perhaps we should all just write on Instagram as it is such a strong marketing tool they clearly just react to complains on there!??”

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Posted 3 years ago

Hi Sylwia Thanks for reaching out to us and making us aware of your experience. I’m so sorry to hear of the negative experience you had with us. I would like to reassure you that after your case was flagged to me and senior management we begun to look into our processes and ensure we were offering a better service than that which you received. As a small privately owned business we are always looking for ways to improve our customer experience and myself, and the whole business are deeply saddened that we fell short in this instance. Warm regards

Posted 2 years ago

“Fast delivery, beautifully packaged, however, if you ever get a faulty product they don't want to know.”

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Posted 3 years ago

“Do not use this company, I had a reaction to a product, They refused to refund me.It was an expensive product. They then offered me 15% off my next shop. I tried to use the voucher at checkout - it didn’t work. I have sent them several emails they DO NOT get back to you, ! Avoid.”

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Posted 3 years ago

“DO NOT SHOP AT NATURISIMO. In my purchase from them, they acted fraudulently; namely informing me in February 2020 that the reason a refund could not be issued on my faulty Angela Roi bag was due to ‘time lapse’, when it was evidently clear that I had made contact with them in November 2019. In the intervening months it is clear that Naturisimo failed to respond to several emails from me. They also gaslighted me, trying to pin blame on me for the faulty product, and completely failed to own any responsibility. There has now been nearly one year of repeatedly failing to answer emails - both Naturisimo and Angela Roi. This who ordeal in fact has had a detrimental impact on my mental health. I have felt that I have not been listened to, and Naturisimo representatives Ashley and Vandana’s masterful way of constructing their emails insidiously pins the blame and responsibility on the customer, not on the company. I would characterise Naturisimo’s correspondence as deceptive and manipulative, beyond just misinforming. The worst thing customer service can do is lie and not own responsibility, and yet both have been enacted repeatedly here. Angela Roi informed me that they had given Naturisimo the means with which to refund me for the bag, but Naturisimo has refused to give it to me, instead offering a credit note which I have not accepted. I should not have to agree to keep my money with a company that has acted in this way toward me, that has detrimentally impacted my mental wellbeing. Furthermore, to withhold funds that are meant for me, this is fraudulent. To date they have refused to answer my emails and address the issue by giving me my refund. I wouldn't even give Naturisimo one star, unless you don't mind negligent, manipulative, fraudulent service. Ethical? No way.”

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Posted 3 years ago

“I ordered Rosehip oil from here. I got sent an empty bottle which I got asked to send back to Naturisimo as they said that if I did I would receive a refund. I did this straight away and never got a refund. Please be cautious when using them.”

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Posted 3 years ago

“I ordered Rosehip oil from here. I got sent an empty bottle which I got asked to send back to Naturisimo as they said that if I did I would receive a refund. I did this straight away and never got a refund. Please be cautious when using them.”

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Posted 3 years ago

“Been a customer for a few years & always managed to get the products I wanted plus delivery is super fast, although I believe some of their products stock may be old, because some companies have changed their packaging. However, I have to agree with other reviews in terms of customer service specific to returns. In fact, they don't actually have a 'no quibble' returns policy & actually don't like you to return products. I think we would all agree that unless purchased a particular product/ colour before, it's really difficult choosing colours on line. Other on line companies are far better at this and also no quibbles when it comes to any sensitivities/ reaction to a product, unlike Naturisimo.”

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Posted 4 years ago

“Amazing range Long term customer BUT you are right when something goes wrong/refund time they are hard to get hold of, and its no easy process getting your oney back.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Naturisimo Reviews