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GB Watch Shop Reviews

4.8 Rating 1,925 Reviews

97 %

of reviewers recommend GB Watch Shop

Company Reviews

Product Reviews

4.8

Based on 1,925 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

GB Watch Shop 5 star review on 26th March 2024

GB Watch Shop 5 star review on 12th March 2024

GB Watch Shop 5 star review on 20th February 2024

Julius Gazzingan

GB Watch Shop 5 star review on 25th November 2023

GB Watch Shop 5 star review on 9th October 2023

GB Watch Shop 5 star review on 3rd October 2023

GB Watch Shop 5 star review on 3rd October 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch I received did not look like the photos posted on the website, and it was of inferior quality to similar items purchased directly from Sekonda. Hence I returned the item as it was not as advertised, and politely requested postage costs were not deducted under such circumstances. GB Watch Shop have refused to refund the postage I explicitly asked they not take, and now they have refused to correspond with me further.”

Posted 3 months ago

Customer returned item saying the didn't like it and that the quality was not as expected. Due to this it is not a faulty item so the customer has to pay the return postage costs.

Posted 3 months ago

“Very bad return policy. I will never purchase from GB again, its better to go with Amazon.”

Posted 9 months ago

We are unsure what the issue this customer faced is as they have not contacted us or replied to any correspondence we have sent them. Our returns policy is the exact same as amazons (We accept returns within 30 days of purchase) so are unsure what this customer is referring to.

Posted 9 months ago

“The packaging of watch was very bad, chain wrap plastic was torn, it was looks like someone bought it before and use it then returned it and I got that item, very unsatisfied”

Posted 9 months ago

“Watch not receive as described on online and battery was flat”

Posted 11 months ago

“Disappointed with this watch for 2 reasons - the large headline description says leather strap- it isnt - but only says leather look in the smaller print - I buy large face watches as I have limited vision - the image on the ad shows a clear to read face- with good definition between the background and the numerals and hands - the actual watch is not easy to read at all ad there is shadowing on the background of the watch face”

Posted 1 year ago

“Poor overall experience.”

Posted 1 year ago

“Not the watch I ordered got ripped off sent it back over 30 days ago still not been refunded Do not use”

Posted 1 year ago

“I’m so disappointed. Waiting many days for the wrong product.”

Posted 1 year ago

“I have not received the watch yet”

Posted 1 year ago

“Where's my watch?”

Posted 1 year ago

“Very disappointed with the quality of the product. No guarantee attached. It looked as though it was second hand”

Posted 1 year ago

“Horrible bad quality watch, A veeeeery low quality watch , It says it is a chronograph but it is not , the two buttons go back and forward veeeeeery slowly and such a stupid watch I regret buying that watch and a veeeeery bad experience. Not recommended at all !!!”

Posted 1 year ago

“The box of the watch is broken and the chain lock is defective. I sent a message about it and the reply was not constructive”

Posted 1 year ago

“Item not received, contacted via email, very rude and unwilling to help. Avoid, scammers”

Posted 1 year ago

“Sent the wrong watch, had to drive to shop to change watch, they sent a cheaper one which was nothing like the one I ordered, checked the reviews and it seems this is what this company does, wouldn't recommend buying from.them again, I stay 30 mims away from the shop, so took it back instead of returning through post. Stay clear unless u want the wrong item sent out!!”

Posted 1 year ago

We are sorry that we made a mistake with your order. We are only human after all. I am glad we were able to resolve it for you by exchanging it for the correct item. 99% of our customers would disagree with your comments that this is what we do and we can only assume you have been looking at a different company's reviews.

Posted 1 year ago

“Took over a week to get to me and I payed extra for a 2 day delivery. Poor.”

Posted 1 year ago

“Item never delivered.”

Posted 2 years ago

“My complaint is more about the after care I got my brand new watch on 8th October I wore it for two Days. Both days it lost 20 mins in time. But after messaging GB about and what they could do.. nothing No reply No follow up at all. I absolutely love the watch and just want it to Work properly”

Posted 2 years ago

“The watch that was sent appears to be missing at least one link. My wife has a small wrist, but strap is far too small.”

Posted 2 years ago

“Not received it yet ? No states it arrived at royal mail 1 dec still not received it.. Not Happy 😡”

Posted 3 years ago

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GB Watch Shop is rated 4.8 based on 1,925 reviews