Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,800 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Metrics

Info

4.6

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

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“Wren delivered on time and everything was there. Where it went wrong was the worktop installation as Rotherhams cancelled at an hour's notice, with builder lined up etc. It then took a further week for them to instal the worktops, but they do look good now.”

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Posted 7 years ago

“Great design service and the panoramic view they send out is very realistic. Good quality units and easy to fit. Hob had some damage evident when opened but just one call and it was sorted with a replacement ordered. Be aware that they don’t stock appliances so check these as soon as you can or you’ll have another wait. All in all, happy with the service and price. Can’t comment yet on the durability but so far it’s been a five star experience. TOOLMAN”

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Posted 7 years ago

“So simple and easy from design to delivery! Nothing was too much trouble and any problems were dealt with quickly and efficiently....would definitely recommend”

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Posted 7 years ago

“Units good, parts missing on order , left with no water in kitchen for two weeks, very stressful experience”

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Posted 7 years ago

“Very happy with planning service and the delivery. Not yet fitted it”

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Posted 7 years ago

“Great company to purchase from and fabulous kitchens extremely well made and very well finished I have the kitchen of my dreams”

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Posted 7 years ago

“We wanted to upgrade our kitchen as it was very old. We went to store and the planner was excellent he gave us some great ideas we hadn’t thought of. There was no pressure to buy, just helpful advice. The kitchen is great, love the deep drawers and corner carousel, all new features to us. Would definitely use again if we move house.”

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Posted 7 years ago

“Good kitchen cupboards, with good kitchen oven and hobs and integrated fridge freezer Overall very good”

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Posted 7 years ago

“Amazing customer service and good quality product. I’d be happy buying from Wren kitchens again.”

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Posted 7 years ago

“Had a good look at all the kitchens on display and was not bothered by any sales man. I eventually needed some information and the salesman was more than helpful but not pushy in any way. He answered my question and gave me a lot of practical advice.”

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Posted 7 years ago

“It is an absolute shambles with their installers, they quote a 4-5 day job and done it in 1-2 days... we found rough worktop corners from rough cutting, no panel on raw worktop edges, no shaping of the worktop to match the surface it was married to, wonky alignment, backboards falling out of place, damaged worktops and blaming wear and tear, not treating customers fairly and very arrogant installers that are rude and tell you to “get out the way””

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Posted 7 years ago

“Excellent product and service.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Great from start to finish - showroom, designer, measurer, delivery were all great and the quality of the kitchen is super and as good as any of the more expensive options we looked at”

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Posted 7 years ago

“If I could put no stars I would. Would I recommend, definitely not. The units look lovely, but after 5 weeks I still have no work tops, and Wren are not taking ownership and helping with the situation, the support staff do not take ownership and don't appear to care. So basically no kitchen for two months with no end date. Wren refuse to pick up all the unit packaging, apparently I have to pay extra for Wren to remove their rubbish, This is shocking, I have given Wren £13k and they don't even clean up after themselves. I don't think I have ever dealt with a customer care team who really are unwilling to do anything to help turn this in to a good experience. The only positive has been the actual kitchen fitter who has fitted the units well and managed the building work brilliantly, Everything else is poor and I wish I had purchased my kitchen from a company who actually cared for their customers.”

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Posted 7 years ago

“My beautiful new kitchen is a dream, I love it so much. They say the kitchen is the most stressful room of the house to renovate and I now know why, first hand! Wren's style and design led kitchens look amazing, and I would definitely give 5/5 stars on that basis. My only disappointment was with the sub-contracted fitter who fell short of Wren's high standards and left me without a working dishwasher and an unsafe cooker hood, and some cosmetic damage to various fixings around the kitchen too. With some nudging I did eventually get all these fixed by the Wren team, but it did cause some unnecessary stress. Order no. was 28236184.”

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Posted 7 years ago

“I'm so happy with my new kitchen fitted by wrens and it was worth choosing the full installation package as the service from start to finish was great. DDleeds”

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Posted 7 years ago

“From the moment we first entered the Chester store we were well looked after. Measurements were done promptly and we also got to meet our designer. Phil was very friendly, helpful and not pushy at all. He was very patient as we discussed options and flexible around booking meetings with him. Once ordered, our delivery arrived on the specified day and the drivers were helpful. We did not use their installation service but our fitters said nothing was missing and that the units were good quality. Would happily use again when needed.”

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Posted 7 years ago

“Top notch quality and reasonably priced. Very pleased with the fitting / installation service. Only let down by the company who made a hash of removing the rubbish.”

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Posted 7 years ago

“Well, they call them one of the best kitchen specialist in the UK but hey could not properly design a unit to fit the fridge freezer! Not only that but instead when I asked them to rectify the error they tried to blame it on me. Due to their error now I am left with a wall unit that I cant use anywhere. Because if I put the wall unit the fridge freezer wont fit in the slot left below. I gave them the dimensions of my fridge 3-4 times but they bluntly denied it and said its my fault! I should have checked it. Well if I was a designer why would I pay them 6,500 pounds for a kitchen? When I asked for a refund for the wall unit which I can not use due to their error they agreed to pay me partial refund after so much of arguing! My question is why should I even pay the partial amount for a unit which I cant use because of their mistake, but they wont budge and kept telling me its my fault. I visited their showroom 3-4 times with the dimensions still their designer bluntly refused to accept it just because its their mistake. Did not expect this type of service from a so called reputable company who calls them kitchen specialist. Having to go through all these even after spending 6,500 (that too for a supply kitchen only) is bit too much. Their response was oh its a supply kitchen only so you should have checked the dimensions. Well just because its a supply kitchen only doesn't mean you provide a 2m wide kitchen to fit a gap of 1m wide kitchen is it, but that simple logic doesn't make sense to them. In a nutshell left with a ugly looking kitchen and unused wall unit (for which I was charged fully) despite spending 6,500 pounds and still being accused that its my fault!!! Leaving no option but to go to consumer court!”

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Posted 7 years ago

Wren Kitchens is rated 4.6 based on 3,800 reviews