Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,800 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Metrics

Info

4.6

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

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“Wren kitchens is racist against Portuguese people, just give work to polish or British, if you are Portuguese or Spanish or black, don't give you work”

Helpful Report

Posted 3 months ago

“We inherited a Wren kitchen when we purchased our home and later extended the kitchen, which required additional cabinet doors. The previous owner had already contacted Wren and gave full permission for our names to be added to their account, so that we could purchase matching units under the same order. This was over three months ago. Despite that, Wren failed to add us to the account, and now they refuse to sell us the doors unless we purchase a minimum of 5 units. Their excuse is that “we have not purchased a kitchen directly from them” – which is only true because of Wren’s own failure to follow through on the account update, even after the previous owner’s explicit instruction. This is completely unacceptable. We have been left stuck with no way to complete our kitchen properly, even though we are willing to pay for the items. Instead of helping existing Wren kitchen users, their policy actively punishes us, leaving homeowners with no support for maintaining or extending a Wren kitchen unless they agree to unreasonable purchase conditions. This is not how a customer-oriented company should behave. Wren has shown a complete lack of responsibility, flexibility, and care for customers. Their failure to act has directly caused this problem, and yet we are the ones left to suffer the consequences. I strongly advise anyone considering Wren to think twice. If you ever need future support or replacements, you may find yourself in the same impossible situation.”

Helpful Report

Posted 3 months ago

“everything went wrong from start to finish. 10 day fit is now on week 7. waiting in for part today to finish fit. Driver never phoned prior to delivery, turned up said noone in and left. Crooked staff emailed finance company to say kitchen was finished when pciture showed it had no worktop, os finance company paid them. photo 1 - wren asking for money for finished kitchen - wheres my worktops? photo 2 - me wiating with garage open for replacment part. Wren: "we trried to deliver but noone was in so we left for early finish friday"”

Helpful Report

Posted 4 months ago

“If there was a star for a 0 I would of scored it on that what an absolute joke this firm is after getting there money it all went down hill, start kitchen planner messed up 5 doors damaged replaced one at a time cornice not matching units,no strengthening peaces between washer and dishwasher ordered any complaints go to customer help line which are also a waste of space would I recommend this firm DEFINITELY NOT”

Helpful Report

Posted 4 months ago

“Constantly made mistakes throughout the process with the plan, production and delivery, caused months of delays, offered no compensation or refunds due to fine print in contract only designed to cover them and their sloppy service”

Helpful Report

Posted 4 months ago

“Had a faulty Kitchen , Wrens agreeded to replace the kitchen which lead to 5 failed deliveries....Missing pieces, wrong colours sent. Numerous emails sent, not a single response. Zero communication unless I called customer service to "chase' the issues only to be let down every single time. Not one single person i have dealt with at Wrens have fulfilled their responsibilities or promises. Even after a Formal complaint i have had no official response or communication nor any form of compensation and now i have received yet another delivery today with still parts missing! Subsequently 8 months later and my kitchen is still incomplete and unfinished. Possibly the most horrendous experience I have ever had with any company! "DO NOT USE WRENS KITCHENS" SHOCKINGLY BAD CUSTOMER SERVICE" COMPLETELY INCOMPETENT COMPANY IN EVERY ASPECT!”

Helpful Report

Posted 4 months ago

“Called to ask for additional tray for a pull out unit, and took a while to get any sense. When someone did call they spent a long time explaining that our warranty was no longer valid even though there was nothing wrong with the kitchen and his was not a warranty claim. It did prep me for how they would behave if we had an issue. They also would not supply and additional shelf for a base unit. Had a Howdens account, so that was sorted in a day. I would not use them again, though the kitchen is fine”

Helpful Report

Posted 5 months ago

“Worse people to deal with, I’m a disabled person bedbound we wanted our kitchen done the Wife was struggling with our kitchen. We rang up the company back in January no luck it’s not August nobody has contacted me regarding having a new kitchen companies got something against disabled people. I will never use this company there and I recommend you don’t use it.”

Helpful Report

Posted 5 months ago

“Dear Wren Kitchens Customer Service, I am writing to raise a serious complaint regarding the incomplete delivery of my kitchen and the poor service I have experienced. Despite paying approximately £10,000, the kitchen was delivered without several essential components, which has caused major delays and prevented the installer from completing the job. This has resulted in a great deal of stress and inconvenience for my family. The following issues are outstanding: One grey plinth is missing, needed to fill the gap between the ceiling and the unit. The 618mm panels for the washing machine are too narrow and not fit for purpose. Several key components, including unit legs and hinges, were not supplied. Due to the urgency, I was forced to purchase the missing legs and hinges myself from Toolstation. I have attached the receipt for your reference. Additionally, I now have to pay £500 extra to my kitchen fitter for a revisit, which I believe Wren Kitchens should cover, as this situation was entirely avoidable had all materials been delivered correctly. We are a family of four, with a 1-year-old daughter and a 7-year-old son, and it has been extremely difficult living without a functional kitchen. This is not just an inconvenience—it is affecting our daily life and well-being. I am not looking for a formal apology—I urgently need the correct and missing items delivered by next day delivery so the work can finally be completed. Please treat this as a priority and confirm immediate dispatch of the required materials, as well as how you intend to reimburse the additional expenses incurred. Kind regards”

Helpful Report

Posted 5 months ago

“The company's after sales service is a disgrace. 10% of customers' reviews are one star. No problems with the design and fitting but the plinths are made of MDF and open at the back. This has meant they have swollen and are distorted after less than a year. I have contacted Wren on several occasions but this has proved very frustrating - they have been obtuse in their responses and have not resolved the problem. They even e-mailed that the matter was closed and sent me a customer satisfaction survey! This gets worse - Wren are now asking for (undefined) "further information" so they can "look into" the issue. Although they have my full details, they are refusing to address the complaint because of "Data Protection"! Terrible customer service. Are they real?”

Helpful Report

Posted 5 months ago

“We had high hopes for Wren Kitchens, but the experience has been frustrating and stressful. Our installer attempted to solicit private work, which was completely unprofessional. The design was flawed due to incorrect measurements, requiring a second visit. We were left without a working kitchen sink or water for nearly a month far beyond their advertised 28-day timeframe. Wren initially offered us temporary kitchen facilities, which we accepted, but they later withdrew the offer without explanation. We were left washing dishes outside, which led to a rodent problem and a need for professional pest control a serious health risk, especially with young children at home. Throughout, communication has been poor. Our questions were often ignored or brushed off, and we received template-style responses rather than meaningful engagement. We’ve escalated the issue to Novuna and will be filing a complaint with the Furniture & Home Improvement Ombudsman (FHIO). Wren needs to take accountability for their service and the real-world consequences of their failures. Would not recommend based on our experience.”

Helpful Report

Posted 5 months ago

“I recently had two kitchens purchased and installed, and I am beyond satisfied with the overall experience. I would like to express my deepest appreciation and recognition to Melody Medina, my kitchen coordinator, for her excellent attention to detail, communication, and professionalism throughout the entire process. She made everything smooth and stress-free. I also want to give a special thank you to Brian from Medina Construction Company, who handled the demolition with precision and care. His team was professional, efficient, and respectful of my home. Both Melody and Brian exceeded my expectations and worked together to make this project a success. If I could make one small recommendation, it would be for the quartz countertop installation to be scheduled a bit sooner in future projects. However, this did not take away from my overall satisfaction. In summary: 🌟 Quality of Work – Excellent 🌟 Communication – Excellent 🌟 Timeliness – Very Good 🌟 Overall Experience – 5 Stars Thank you again to Melody, Brian, and everyone involved. I highly recommend this team to anyone considering a kitchen remodel!”

Helpful Report

Posted 5 months ago

“Terrible measurements, terrible design and terrible after-sales customer service. I am completely disappointed with the customer service. Damaged products, what else can I say? It is also sad that you have paid so much money and received such a bad kitchen. Delivery was come two weeks ago,but it is still not completed.”

Helpful Report

Posted 6 months ago

“Wrong measurements, poor quality material, project took months longer than promised. Customer service was horrible. Not one person new what the other was doing and would not take responsibility for the unskillful workmanship.”

Helpful Report

Posted 6 months ago

“Absolutely disgraceful company, staff are taking advantage of vulnerable elderly people for sales and commission. Kindly do yourselves a massive favour and avoid at all costs. Please take your business elsewhere, since customer care and dispute resolution departments are horrendous...”

Helpful Report

Posted 7 months ago

“If we buy from Wren again, it will most definitely not be through the Lincoln showroom. On a number of occasions, my wife and I had to correct or remind the advisor during the design process. It seemed that when she made one change, it undid a previous change. However, at the time we though we had been thoroughly through all the paperwork and trusted the advisors comments. She proved to be untrustworthy. All in all, we are satisfied with the bedroom fitted wardrobes. Delivery team were great, as was the installer; very professional. But a number details, not taken forward from the consultation has resulted in us having to cancel our bed order for a small bed, and finish off a number of aspects ourselves. We tried to raise this with the Lincoln office manageress, who was ambivalent, had no interest in our issues, despite them originating with a member of her staff. From the start, she was more keen to impress that this ‘was not her issue’. As we say, maybe Wren again, but NOT the Lincoln office. Very disappointing.”

Helpful Report

Posted 7 months ago

“Our experience started off positively. We felt that the sales representative listened to our needs and designed a kitchen tailored to my elderly parents, both of whom have disabilities. This is their final home, and they wanted to invest in a kitchen that would prioritize functionality and ease of use. They specifically requested that all appliances be fully plumbed in to reduce maintenance — including the tumble dryer, so they wouldn’t need to empty water manually. They also asked for a fridge freezer with a built-in water cooler, which was to be connected to the water supply. We vacated the property for two weeks to allow the fitters to remove the old kitchen and install the new one. However, the execution fell far short of expectations. The tumble dryer was not plumbed in because the installers didn’t have a long enough hose. Even more frustrating, the fridge freezer that was sold to us didn’t actually have the plumbed water cooler feature, despite us clearly indicating where the water source had been installed. Adding to the disappointment, our wooden flooring was damaged during the delivery of the kitchen. When we raised this issue with Wren, their only response was that we had signed for the delivery, and therefore, the matter was considered closed. The aftercare has been extremely poor, and it’s clear that the sales team did not fully listen to or accommodate our requests. A new kitchen is a significant investment, and based on our experience, you could likely achieve better results at a lower cost by designing it yourself and hiring independent builders. Ultimately, Wren designs and sources kitchens with a considerable markup, without delivering the level of service one would expect for the price. Overall, we found the company disappointing and would not recommend them.”

Helpful Report

Posted 7 months ago

“I had Wren replace my kitchen a couple of months ago, they mis-measured the ceiling drop under the stairs and their fitter didnt catch it either, which means the design no longer fits. The sales staff pushed it off to aftercare and the support team refused to even aknowledge the issue. Im now left with a half finished kitchen and in the process of doing a chargeback with the bank. All i wanted is for them to come up with a similar design that fits and book in a fitter to resolve.”

Helpful Report

Posted 7 months ago

“Hi guys if you are thinking about wren kitchen think twice do some research. The materials are not the best quality and the customer service is the worst I’ve ever got experience with there was talking back-and-forth. They were bringing wrong parts. We will have to wait very long time and the service is not pleasant whatsoever, they were just pushing from person to person blaming on each other so think twice.”

Helpful Report

Posted 8 months ago

“Extremely disappointed. Helping my elderly mother and father with the kitchen. They were charged £2000 fitting before the kitchen arrived. There has been no pre-installation check fitter turned up and tried to charge a lot more for doing the work and told us that an integral dishwasher would have to sit proud. I am not happy at all to elderly disabled parents are left without a kitchen!!!”

Helpful Report

Posted 8 months ago

Wren Kitchens is rated 4.6 based on 3,800 reviews