Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,800 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Metrics

Info

4.6

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very pleased with the Wren kitchen, so much so that 18 months later when we moved house we decided to use Wren again. The kitchen designer was excellent and very patient considering the amount of changes we made. Wren's after sales service were very good. We have already recommended Wrens to family and friends Edit”

Helpful Report

Posted 7 years ago

“Brilliant design and measuring service. So much choice and options all spread out in front of you on the screen in comfy pods with a coffee in store making it very stress free. Delivery was extremely efficient, it’s almost impossible not to be in when they deliver as they give you a time slot and you can track their trucks movements live on the net. I fitted my own kitchen and it went like a dream.”

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Posted 7 years ago

“We’ve had our kitchen installed over 4 years now and we still love it! No issues!! Would recommend to anyone.”

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Posted 7 years ago

“Salesman excellent an thorough”

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Posted 7 years ago

“Excellent. But the gloss finish is suseptable to heat”

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Posted 7 years ago

“Worktops and backboards good quality and kitchen designer Colin very helpful”

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Posted 7 years ago

“Order process seemed seamless until the kitchen was delivered and clearly the designer made a number of telling mistakes such as ordering a kitchen cupboard smaller than the extractor fan. One of a number of such mistakes. Result, we had to settle for a smaller fan which hardly sucks the air below it let alone fumes from cooking. Other parts missing from order and then surplus parts that we still have in our garage waiting for collection. after sales was shocking. Very grumpy assistants who wouldn't understand our issues and refused to allow access to anyone senior to them. Not sure i would recommend Wren. When I refitted my utility room I went to Howdens and found the service there so much better.”

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Posted 7 years ago

“Excellent service from planning to installation I’d recommend Wren for a stress free transformation”

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Posted 7 years ago

“We found the ordering process very detailed and Josh knew exactly what he was doing and advised us of both good and bad additions to what we wanted. The end result is a kitchen that looks fantastic.”

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Posted 7 years ago

“Very pleased with all aspects of the Wren experience. Our designer in the Cardiff branch, Camille was excellent and very patient with us! The design options and choices were assisted by the fact we could see them in the full size displays throughout the store. Delivery was smooth and all cabinets arrived without missing parts or any damage and went together as per the plan. Would not hesitate to recommend Wren to family and friends.”

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Posted 7 years ago

“The whole experience has been relaxed - no hard sell and loads of information from people who seem to know their stuff Delivered as promised, good quality and well packed Every item listed and numbered - units, taps, handles. You name it is listed and checked at point of delivery”

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Posted 7 years ago

“Good kitchen and installation. However leave appliance installation to others.”

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Posted 7 years ago

“When we went to choose our kitchen we felt very relaxed and not rushed at all. Service was very good and all our questions were answered.”

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Posted 7 years ago

“It was the first time I’ve ever been to wrens store . Wow . Totally professional from start to finish. They took the stress out of planning with true professionalism”

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Posted 7 years ago

“Great kitchen, great price, very professional would defo recommend”

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Posted 7 years ago

“Very impressed with wren, professional service from start to finish, had a chip out of a door and was replaced very fast, would definitely recommend”

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Posted 7 years ago

“Ultimately we're very happy with the appearance of the kitchen. This is the first kitchen fit we have done and there are a few things at the design stage we would focus on/clarify if we were to do this again. However, Wren's after sales service has been excellent (as there were a couple of snags) but we cannot fault their attentiveness.”

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Posted 7 years ago

“kitchen is lovely and we had some wrong parts delivered which meant we had to have our kitchen fitter out again, the replacement parts were delivered and Wren paid the extra fees as well, this took longer than i had hoped but we got the money in the end.”

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Posted 7 years ago

“I have recently purchased a kitchens from Wrens from the Infinity Plus Range. I have to say that the built quality is excellent and one of the most appealing things is the actual depth of all the cupboards. The detailed and extensive plans that came with the kitchen were invaluable to the insulation. I was impressed with the after sales care. Minor adjustments to our order were rectified quickly and efficiently. All in all a positive experience.”

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Posted 7 years ago

“From the very beginning at the Solihull showroom with Jay, the whole Wren experience has been a pleasure. Jay was so helpful, patient and understanding and created a fabulous end plan at an amazing price. We decided to get our own installer and quartz worktop supplier but appliances and units, sink and tap all with Wren. The order and delivery team were great at communicating updates on order / delivery. Our installers said they were very impressed with the quality of the units and were far superior to other “shed” type kitchens. There were a couple of bits missing on delivery but a simple call to Wren ensured a replacement was sent out as soon as possible. Our installers were struggling on how to install a couple of finishes so again another call to the team and they helped out with sending links and instructions with videos. Once the end of the kitchen was in sight again installers found one plinth short and a scratch on the integrated fridge gloss door so called the CS team and replacements were arranged straight away. I can honestly say I was nervous as the whole package once you add up installation, appliances, units, electrical, decorating etc soon adds up to a fairly large sum but I would not hesitate to recommend Wren over and over again!! Thank you Wren!!”

Helpful Report

Posted 7 years ago

Wren Kitchens is rated 4.6 based on 3,800 reviews