Wrappz Reviews

Name: Wrappz
Address: The Beechwood Centre 40 Lower Gravel Road, Bromley
Rating: 4.38

4.4 Rating 10,757 Reviews

85 %

of reviewers recommend Wrappz

4.4

Based on 10,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 8462 2618

Email:

info@wrappz.com

Location:

The Beechwood Centre 40 Lower Gravel Road
Bromley
BR2 8GP

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288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I personalised a phone case and even sharpened the photos to make them clearer yet when I received the phone case, the photos on it were terrible quality. Also, I expected something where I could slot my phone in inside but instead it has a strip of something that sticks to your phone therefore if I want to take my phone out of the case, it's likely that I won't be able to put it back in as the the strip won't be as sticky.”

Helpful Report

Posted 9 years ago

Hi Oliver, we do explain that the phone is held in place with a special adhesive strip but don't worry this is a special 3M material and it will not lose adhesion if you remove and replace the phone.

Posted 9 years ago

“Not very good quality at all and the printed skin was blurry and the ink must of been running out when printed.”

Helpful Report

Posted 9 years ago

Hi Amy I am sorry to hear that you are not happy with your order. Could you please email us an image of the skin to info@wrappz.com

Posted 9 years ago

“I was very impressed with everything EXCEPT the colour match to the image I sent you. I was hoping to use the same image as my iPads background..... So the whole iPad (screen and bezel) appears as one image. I wasn't expecting a perfect match, but assumed I would be able to tweak the image on the screen to match the image on the bezel. However the colour of the image you printed is so dark (in comparison to the original image) that is not possible......so unfortunately the skin went in the bin :(”

Helpful Report

Posted 9 years ago

“Product never received.”

Helpful Report

Posted 9 years ago

Hi Kish I am sorry to hear that you still have not received your order. As previously discussed with you, orders to Kuwait can take a great deal longer to arrive. It appears to have been lost in the post. Sending again is costly and may get lost again. I hope you accept our apologises for the inconvenience caused and, as a gesture of goodwill, a full refund.

Posted 9 years ago

“I've received my phone cover its not what i ordered in contact with you 2 emails i have not received any more information. regards simon hill”

Helpful Report

Posted 9 years ago

We have contacted you again directly and have agreed to reprint the case as the image was printed off centre. We trust you will be happy with your new case.

Posted 9 years ago

“I still haven't received the item I was meant to get between the 16th and the 18th of May so I won't be purchasing again I understand sometimes it may take longer but it said I would have it by the 18th at the latest.”

Helpful Report

Posted 9 years ago

“I was disappointed with the skin I recently ordered. This appears to be just a sticker whereas i was expecting a hard case but thinner.”

Helpful Report

Posted 9 years ago

Hi Sheridan, a skin is an adhesive vinyl skin, ours are made using patented 3M vinyl which has micro channels to stop bubbles and a special adhesive so that they can be repositioned or removed leaving no residue. We do also supply hard cases and faux leather cases so perhaps you would prefer one of those.

Posted 9 years ago

“I still haven't received the goods yet and I ordered them on the 4th of May and it's now the 15th.”

Helpful Report

Posted 9 years ago

“I obtained a phone cover via 02 infinity. The advert said a phone cover. What has arrived is what can only be described as a sticker. I appreciate it was free, but I paid over £2 postage for something which would have cost 60p to post. Thus I believe I paid (not directly) for the item. Not a happy customer. Regards. Wont be buying again. Miss Michelle Koleszko.”

Helpful Report

Posted 9 years ago

Hi Michelle, we do all we can to show exactly what a skin is with lengthy descriptions, numerous photos and even a detailed video, we do also offer hard cases and faux leather cases so maybe you would prefer one of those next time.

Posted 9 years ago

“Phone skin didn't fit my phone. Camera hole was in the wrong place. Sony Xperia z1 compact.”

Helpful Report

Posted 9 years ago

Hi Claire, our skins fit very precisely and we work with Sony to produce the cutter guides so if you believe there is an issue with the skin please contact support staff at info@wrappz.com and they will assist you.

Posted 9 years ago

“I ordered a skin for my I phone, however when it arrived it was a photograph of my choosing that I had to peel off backing and stick to the rear of the phone? Not like any skin I,ve bought before.”

Helpful Report

Posted 9 years ago

Hi Lynne, a skin is an adhesive vinyl covering like the one you have received - we do also sell hard cases and faux leather cases so perhaps you would prefer one of those next time.

Posted 9 years ago

“The cover was overpriced - nearly 8 quid for a piece of plastic”

Helpful Report

Posted 9 years ago

Hi Nigel, you have purchased a phone skin for £2.50. We do show exactly what the skins are with lengthy detailed descriptions, photos and even videos. We do also offer hard phone cases and leather phone cases so perhaps you would prefer one of those options.

Posted 9 years ago

“Colours a bit darker and has yellow tint and the scale is off on one side of the case - not the same as the preview when I made the order.”

Helpful Report

Posted 9 years ago

If you think there is an issue with the case please email info@wrappz.com with a photo

Posted 9 years ago

“The Vynil itself was to small for my laptop. It wasnt showed clearly enough on the designing page. For a refund you have to send it back. What if its allready applied?”

Helpful Report

Posted 9 years ago

Hi Andrius, we have advised you by email that the skins do cover as much of the laptop lid as it is possible to do due to the curvature of the corners and if you like you can return the skin to us for a refund. It is very easy to remove the skin even if you have already applied it. Let us know if we can help further.

Posted 9 years ago

“I was shocked at the appalling quality of goods and the customer service. I bought a laptop skin and it was delivered to me with alot of creases. Even after sticking onto my laptop, these creases can still be seen. Now, it might not be entirely their fault, it might have been the delivery company, but as i wrote in to them several times i have received no reply. I am very disappointed with the kind of goods i received as well as the lack of response from wrappz.”

Helpful Report

Posted 9 years ago

I am very sorry to hear this, if products arrive damaged we always ask that you return them so we can investigate and supply a replacement. We always reply to customer emails within 1 working day and we have only received 1 email from you sent on Saturday 26th March which our customer service department is replying to now (yesterday was a holiday here in the UK).

Posted 9 years ago

“I have made 2 purchases, the first one I was delighted with. I then ordered again, but when I received it I was very disappointed, the pictures I sent were very clear light pictures but they are very dark on the phone cover and you can not really see the pictures at all, I was really sad and have not put it on my phone”

Helpful Report

Posted 9 years ago

Im sorry to hear about this issue, we will look into it immediately and resolve for you

Posted 9 years ago

Hi Stephanie, was your issue resolved adequately?

Posted 9 years ago

“Still waiting for my pillow with photos on which I placed on January 29th can you tell me when I will be getting it please”

Helpful Report

Posted 9 years ago

Hi Darren, my apologies for this issue I will look into this immediately and get back to you later today with a resolution

Posted 9 years ago

Hi Darren, was your issue resolved adequately?

Posted 9 years ago

Wrappz is rated 4.4 based on 10,757 reviews