WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 4.02

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“waited over a week for part ,royal mail have,nt delivered. spoke with buy online staff sorted problem.”

Helpful Report

Posted 5 years ago

Good Morning Paul, We are sorry to hear that you had difficulty with a delivery by our delivery partners, we do hope this is now resolved.

Posted 5 years ago

“Good quality product”

Helpful Report

Posted 5 years ago

Good Morning Joshua, We are sorry that you have received an incorrect product, after checking the order correspondence, I cannot see that you have been in contact with us regarding this issue, please feel free to do so as we will be able to exchange the product for you.

Posted 5 years ago

“I previous had left a review and now have changed it due to I believe it wasn't fair to leave such a negative review where as there were positive aspects that should be addressed too. Fast delivery service, received part within couple of days and variety of available parts.”

Helpful Report

Posted 5 years ago

Good Afternoon, My name is Dale and i am replying on behalf of BuyItOnline as i was the member of staff that took the order for this particular product. I did ask you when you rang after we quoted you on 1st choice if the head light was halogen or xenon and you advised that it was infact halogen, so this is what we sold and supplied you with. Upon receipt of the light you contacted us and stated it was incorrect but you didn't know why or what it was that you needed. We can advise as to what products are available for the vehicle however we are unable to tell you what part is fitted to your car, we can just ask the questions and go off the answers you provide. We apologize on this occasion the information provided to us was in accurate, we do understand ordering car parts can be difficult so we would advise if you are unsure of any questions being asked to find out more information to avoid giving incorrect information and being sent incorrect items. I can see your return item was delivered to our address this afternoon, you return will be processed within 24 hours. Thank you

Posted 5 years ago

“The wingmirror was just what i wanted but when i was asked if i wanted it spraying i stated it to be grey and came back sliver and the stem of wingmirror had not been sprayed at all. I acepted it as l needed it done quickly due to a taxi council test. Overall the service was just reasonable.”

Helpful Report

Posted 5 years ago

Good Morning John, We are sorry to hear that you have experienced a problem with a product that we have supplied, I have checked the correspondence on the order and can not see that you have been in touch regarding this issue, we aim to rectify all issues as quickly as we possibly can had you contacted us.

Posted 5 years ago

“Mirror was good and fitted OK”

Helpful Report

Posted 5 years ago

Good Morning David, Thank you for your feedback!

Posted 5 years ago

“Delivery to France”

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Posted 5 years ago

Good Evening Stephen, We are sorry to hear that you had difficulty with a delivery. Unfortunately once an item is dispatched from our warehouse, we place our trust with our delivery partners, on this occasion if they did not perform to their best standard then we can only apologise for this. We are glad that you are now in receipt of the order and that the product is satisfactory, thank you for your custom, we hope to see you again soon.

Posted 5 years ago

“Quick and speedy service. I was disappointed by delivery. Royal Mail apply the same charges for deliveries throughout the United Kingdom (Great Britain and Northern Ireland) However, I was charged £9.99 for express delivery to Northern Ireland rather than their standard £4.99 Great Britain express delivery fee. I assumed the package would be sent by another courier, but it arrived via Royal Mail. Order ID: 47009”

Helpful Report

Posted 5 years ago

Good Afternoon Keith, We are sorry to hear that you are disappointed with our delivery partners, we use a tracked and signed for service for all our overseas and offshore deliveries hence the further charge, we have however amended this slightly as we wanted to offer a customers a more realistic rate, if you want to take a look at what it would have cost you to have the express delivery now and email it over we will happily reimburse the difference!

Posted 5 years ago

“Nothing wrong with the mirror but problems with delivery”

Helpful Report

Posted 6 years ago

Good Morning Janet, Thank you for your brilliant Feedback, we are glad you are pleased with our service, we do utulise FedEx as our delivery partners but as I am sure you will understand, it is out of our control if delays occur, please accept our apologies for any inconvenience that this may have caused.

Posted 6 years ago

“Delivery was quite soon after order placed”

Helpful Report

Posted 6 years ago

Good Morning Mrs Turner, Thank you for the feedback, I can see that our sales team do have an open quote for you and have provided you with a quote on the products you have requested, would you like to check this?

Posted 6 years ago

“At to pay special attention to returns info Could easily make a mistake if not concentrating. Also wondered why I only got partial payment back. Why did I have to pay the vat”

Helpful Report

Posted 6 years ago

“Good and prompt customer service, although as with anything you get what you pay for. Acceptable quality for the price versus sky-high BMW OEM prices.”

Helpful Report

Posted 6 years ago

Good Afternoon Ashley, We are sorry to hear that you have received an unsatisfactory product, if you would like us to exchange the product for you we would be more than happy to do so!

Posted 6 years ago

“The ease on how to order & price”

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Posted 6 years ago

Good Morning Peter, We are glad this mistake was put right for you!

Posted 6 years ago

“Quality of the product”

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Posted 6 years ago

“Initial contact was very good and the order and payment all progressed without any problem. I then received an e mail telling me that it would be received the next day but when I tried to track it no information was available. I tried to track several times before ringing the number provided and then spoke to an extremely rude man. The mirror did arrive safely three days later but the rudeness I received left an unpleasant feeling.”

Helpful Report

Posted 6 years ago

Good Morning Mr Woodfield, We are very sorry and shocked to hear that you felt you wasn't responded to in an appropriate manner, if you would like to email out internal resources team so they are able to look into this matter further for you, their email address is internalresources@buyitonline.ltd We are glad you are now in receipt of your order!

Posted 6 years ago

“Previous products but not this one”

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Posted 6 years ago

Good Afternoon Dena, I have checked the correspondence on your order and can see we have been in touch with you to arrange this but have yet to have a response? Would you like to advise if you have received this communication so we can resolve this for you?

Posted 6 years ago

“Price ans delivery promise”

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Posted 6 years ago

Good Afternoon Geoff, We are sorry to hear you believe we did not stick to our commitments! Hopefully next time we can do better!

Posted 6 years ago

“initial despatch arrived badly packed and broken. after complaining the replacement was with me within 24 hrs and correctly packed”

Helpful Report

Posted 6 years ago

Good Morning Anthony, Thank you for providing us with that feedback! We do appreciate you helping us improve our services! We are glad your replacement product is now received!

Posted 6 years ago

WingMirrorMan is rated 4.0 based on 858 reviews