Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.90

4.9 Rating 90,233 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 90,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 12th July 2026

"Adam Giles"

Whistlefish 5 star review on 3rd July 2026

"Rachel Pipe"

Whistlefish 5 star review on 30th June 2026

Jennie Cochrane

Diane Snead

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have emailed you twice about my order and no reply Order was left in the rain and badly water damaged”

Helpful Report

Posted 1 year ago

“Until my last order I thought Whistlefish was brilliant. I order usually 4 or 5 times a year as well as frequent there shops. Cannot fault quality of cards but there service and aftercare if you have a problem or concern is extremely poor and the response I received from my last order has shocked me.”

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Posted 1 year ago

“I was really disappointed how my complaint was handled. I received a so sorry, placating message that didn't address the issue. When i asked for my complaint to be escalated I didn't receive any reply.”

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Posted 1 year ago

“VEILFORTE.ORG Replied to my inquiry quickly, providing clear explanations without any delays. They recovered my funds even sooner than I anticipated, and their support team was always available whenever I had questions. I highly recommend their service!””

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Posted 1 year ago

“Cards good, customer service awful. Three emails to aimee have not been replied to.”

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Posted 1 year ago

“Until recently my experience with Whistlefish had been very good. However, recently I ordered 4 framed prints from them and the quality of 2 of them was extremely poor. Unfortunately, the customer service received following this was appalling! I asked for someone to contact me by telephone rather than keep exchanging emails, and this request was blatantly refused (I did check this point with them as I was very surprised at their refusal). One of the prints arrived damaged. The other print fell off the wall after 4 days and all the glass smashed and the frame was damaged. The picture had been hung very securely. A local framer has agreed that the fixture on the back of the frame, used to hang, is of a very inferior quality. Whistlefish have resolutely refused to accept any responsibly or make any gesture of goodwill towards addressing the situation and restoring either framed picture to a usable state. I would thoroughly recommend that all customers proceed with great caution and wariness if ordering artwork.”

Helpful Report

Posted 1 year ago

“I ordered 10 cards to reach the offer of £1 per card, plus postage. When the cards arrived 2 were missing because they were out of stock. £2 was refunded, however, for me to replace these two missing cards, I will have to purchase another 10 cards to get them at £1 per carc plus postage so I am massively financially disadvantaged to which Whistlefish stated that was their policy! Not impressed”

Helpful Report

Posted 1 year ago

“Poor customer service did not resolve my issue rude and blunt staff patronising”

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Posted 1 year ago

“Ordered cards, received someone else’s order… waited nearly a week before chasing, wait another couple of days. Tracked down telephone number (not on website). Spoke to someone who said my order would be resent. Waited nearly another week, no parcel. Called again. Told it was being refunded as stock supply issue. Lots of chasing. Also obviously got someone else’s personal details. Not impressed. Will get from shops in future, not online. Lost confidence in process.”

Helpful Report

Posted 1 year ago

“The product is brilliant, the service is not! My order was lost, every message even by chat box takes a minimum of 2 days to answer, I chose for them to replace the order, it came with 4 unsuitable replacements and 2 cards short of my order.i ordered 2 lots of 11 cards for £10, I presume as the offer had finished it was decided I could only have 2 lots of 10 for £10 . I had to wait 4 weeks to finally get the order.”

Helpful Report

Posted 1 year ago

“Cards are great but customer service is atrocious. I tried on several occasions to contact them via their website as I wanted to add something to my order. I received confirmation emails saying the team would get back to me regarding my request but to date I am still waiting for that to happen! Not good!!!!”

Helpful Report

Posted 1 year ago

“Extremely poor customer service . I placed an order and inadvertently clucked on my sister’s address for delivery - she lives 200 mikes away from me . I contacted Whistlefish straight away by phone and the lady who answered said she’d amend the address . A week later the cards were delivered to my sister !! I’ve tried telephone numerous times to receive a prerecorded answer that the lines are closed - there is no live chat and I have emailed twice and not received a response - no customer service whatsoever.”

Helpful Report

Posted 1 year ago

“As opposed to writing a very negative review which I feel the company deserve please can some call me on 07766482162”

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Posted 1 year ago

“during a weekend away I placed an order at your St Ives outlet for a picture. unfortunatley the print we wanted did not have a frame so would have to be ordered. this annoyingly meant we could not have 25% discount. the following day on our way home we called in Padstow. whilst in Padstow we looked in your outlet there. we found the print with frame and 50% discount. i asked the assistant if i could cancel the other and take that one with the discount, he was unable to assist and suggested i spoke to customer services. this was not possible until the Monday when we were back home. on the Monday morning I spoke to your custmer service team and explained the situation and there response was nothing we can do about it.”

Helpful Report

Posted 1 year ago

“Delayed delivery & very rude, unprofessional customer service agent.”

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Posted 1 year ago

“Whilst the product themselves are really lovely and great quality, delivery was very poor, and limited communication. Missed a birthday as it took so long to arrive.”

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Posted 1 year ago

“Faulty bag I am shocked by the response from whistlefish to my issue. I was disappointed to find that the sustainability of your shopping bags has not met the quality I had come to expect. As a loyal customer who owns four of your other bags, all of which have been used regularly for shopping and have lasted much longer, this issue has been particularly disappointing. The faulty strap on this bag has rendered it nearly unusable, and I am concerned that when it eventually comes apart, the bag will only be fit for storage or disposal. This not only undermines the product’s sustainability but also its practicality. Given this, I am surprised that you expect customers to return faulty products at their own cost, which I feel is unreasonable under the circumstances. I strongly encourage you to review your supplier or manufacturing process to ensure your products maintain the high standards your customers have come to expect. Considering the number of negative reviews your company has already received, I am surprised you are willing to risk further dissatisfaction and damage to your reputation by not addressing these issues more effectively. In light of this experience, I will no longer recommend your store or purchase from you again.”

Helpful Report

Posted 1 year ago

“I have paid for my order but haven’t received it. I’ve emailed a couple of times but haven’t heard back from them.”

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Posted 1 year ago

“The delivery time was shockingly bad and rude customer service”

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Posted 1 year ago

“I did not receive my cards due to their payment method of SHOP which has my old address. I could not change my address on Shop either, such a bad website. I gave up. Disappointed. 😭”

Helpful Report

Posted 1 year ago

Whistlefish is rated 4.9 based on 90,233 reviews