Wheelspin Models Reviews

Name: Wheelspin Models
Address: Unit 9 The Cedars Business Park, Avon Road, Cannock, Staffordshire
Rating: 4.94

4.9 Rating 5,617 Reviews

98 %

of reviewers recommend Wheelspin Models

Company Reviews

Info

About Wheelspin Models:

Europe's largest model and hobby retailer.

Visit Website

Phone:

01543577278

Location:

Unit 9 The Cedars Business Park,
Avon Road,
Cannock
Staffordshire
WS11 1QJ

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Wheelspin Models 5 star review on 30th July 2026

Mr Darren Mills

Wheelspin Models 5 star review on 29th July 2026

Adrian Lawson-Wood

Wheelspin Models 5 star review on 5th March 2026

Savraj Sokhi

Wheelspin Models 5 star review on 20th February 2026

Robin Chapman

Wheelspin Models 5 star review on 19th February 2026

Rohit Joshi

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I got this review before I got my order and I’m still waiting for it 😡😡😡😡”

Helpful Report

Posted 3 days ago

Hi Stephen, I am sorry to hear you have had a negative experience. I have contacted you via email regarding the issue. /Rich

Posted 2 days ago

“Pictures on the website don’t actually correspond with the part you get. Definitely better off going to the manufacturer themselves to get your parts.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback, and we are truly sorry for the frustration caused by the mismatch between the website image and the part you received. While we do our absolute best to ensure our online images are as accurate as possible, they can occasionally vary and are intended for illustration purposes. To ensure you get the exact match for your specific model, we always recommend double-checking the part number from your product's manual when placing an order. As discussed during our phone call, we want to make this right for you. You are more than welcome to return the parts to us for a full refund. If you need any assistance with the return process or help locating the correct part number for your manual, please don't hesitate to reach out to us directly at the store.

Posted 2 weeks ago

“My order has not arrived yet…. So I’m confused why I’m being asked to review it when the order has not been delivered to me?”

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Posted 2 months ago

“Very very slow delivery for the cost of the postage I paid. Won’t be using wheelspin again or recommending them to friends.”

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Posted 2 months ago

“Spur gear burnt out after roughly 30 minutes”

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Posted 3 months ago

“Try somewhere else first, there's plenty of choice. My recent experience has been very disappointing. A delayed dispatch of my order, a postage upgrade that was promised and didn't happen, apologies with excuses and a delivery deadline missed which ruined a race meeting. Compensation of £3.99 postage refund was offered when I place another order, if I contact them before checkout. I've been left feeling unconfident with ordering from wheelspin and not valued as a customer. I can't be bothered to jump through hoops for a postage refund of £3.99 on my next order. If I place another order I will give someone a chance, unless I've no other option.”

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Posted 3 months ago

“I ordered a defender 90 with 290mm wheelbase but received one which measures up at 280mm. I hope this can be resolved?”

Wheelspin Models 1 star review on 28th March 2026

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Posted 4 months ago

“Worst customer service I have ever had lost customer and will tell anyone that asks me ware I get bits for never to use wheelspin”

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Posted 5 months ago

“Waiting over a week now for my order, royal mail haven't received it, model shop blame royal mail. Will continue to use zen and mb from now on and suspect ill need to fight for a re fund in another week as time”

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Posted 5 months ago

“Absolutely not happy with this company we bought my grandson a remote control car and charger and battery .. went to charge the battery but won’t charge we were told when we contacted them about the problem that the battery cannot run below a certain voltage it’s dead and cannot be used again it’s rediculous !!we should have been advised about this and if this is the case it’s not suitable for children we were also told another battery won’t work with car so the car is no good to anyone..so disappointed especially my 12yr old grandson as it was his Christmas present and only used it once and they’re are going to do anything about it .. do not buy from this company it cost us £186 we will taking this further.”

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Posted 6 months ago

“Box damaged Battery dead not able to use the model v disappointed”

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Posted 1 year ago

Hi David, I am really sorry to hear you had a poor experience with a damaged item, We do our very best to ensure parcels are protected during transit. I understand that you have spoken with our staff to rectify the situation with the battery issue? If this is not correct and you are still having an issue please get in contact with the store and I will personally see to the issue. Dom.

Posted 11 months ago

“Excellent company,staff are very knowledgeable and helpful, prices are reasonable and on par if not better than competitors .”

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Posted 1 year ago

“I bought two servos from them, one was faulty, it was making an electrical arcing noise and the wires vibrated when it was plugged in. They're trying to say that's normal and nothing is wrong with it, now they're refusing to refund my money. Absolutely shocking customer service! I will never shop here again!”

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Posted 1 year ago

“Last 2 deliveries I had to ring the shop 3 working days after to fined out the order hadent been picked Thay picked it wile making me watch 8 min on the phone on hold Excuse I got wos were having work Done on are new track Will not use again”

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Posted 1 year ago

“Excellent Packing & Service Cannot Fault”

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Posted 2 years ago

“Wheel spine has got the lot, thank you keep going please! best regards Haydn Hallett-Jones.”

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Posted 2 years ago

“I have ordered parts for seagull planes. They cost me over $300 with extra shipping. order number 1053891. shipping number gb4224037429. Its been 3 weeks since it was shipped. All I get is "be patient". No body is even concerned about my order. I get condescending e-mails.”

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Posted 2 years ago

“You have been very good up until now. I ordered a part on Wednesday and payed £6.95 for next day delivery. I was unable to track my delivery as it said it wasn't available at this time. When it hadn't arrived by 7.00 o'clock I looked again to see a message saying it won't be delivered until tomorrow, Friday. As we are going away for the weekend in the morning and the postie don't come until the afternoon I won't have an rc car to use this weekend. Disappointed. A waste of £6.95 on no rc for the weekend!!”

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Posted 2 years ago

“I normally have excellent service from Wheelspin Models , good prices and fast delivery. I recieved a £50 wine voucher which I cannot use as neither my wife or me drink alcohol. So I sent Ben Locke Director a letter by Recorded Delivery asking for a gift card to spend in store instead. This letter was delivered on Tuesday 24th October 2023 and today it is the 28th October 2023. I gave my e-mail address , mobile and landline so very easy to contact me. Maybe Ben can contact me ?”

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Posted 2 years ago

“Prop shaft with gear for umx radian plane,item sent was wrong size,shaft with threads for propeller fitting wad too small,gear fitted was oversize.Return of item was delt with promptly as was a refund.However- item is still listed on website,because it doesn’t fit,the same will happen to your next customer.”

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Posted 3 years ago

Wheelspin Models is rated 4.9 based on 5,617 reviews