Wheelspin Models Reviews

Name: Wheelspin Models
Address: Unit 9 The Cedars Business Park, Avon Road, Cannock, Staffordshire
Rating: 4.94

4.9 Rating 5,367 Reviews

98 %

of reviewers recommend Wheelspin Models

Company Reviews

Info

About Wheelspin Models:

Europe's largest model and hobby retailer.

Visit Website

Phone:

01543577278

Location:

Unit 9 The Cedars Business Park,
Avon Road,
Cannock
Staffordshire
WS11 1QJ

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Wheelspin Models 5 star review on 5th March 2026

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My order has not arrived yet…. So I’m confused why I’m being asked to review it when the order has not been delivered to me?”

Helpful Report

Posted 1 week ago

“Very very slow delivery for the cost of the postage I paid. Won’t be using wheelspin again or recommending them to friends.”

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Posted 3 weeks ago

“Spur gear burnt out after roughly 30 minutes”

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Posted 1 month ago

“Try somewhere else first, there's plenty of choice. My recent experience has been very disappointing. A delayed dispatch of my order, a postage upgrade that was promised and didn't happen, apologies with excuses and a delivery deadline missed which ruined a race meeting. Compensation of £3.99 postage refund was offered when I place another order, if I contact them before checkout. I've been left feeling unconfident with ordering from wheelspin and not valued as a customer. I can't be bothered to jump through hoops for a postage refund of £3.99 on my next order. If I place another order I will give someone a chance, unless I've no other option.”

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Posted 1 month ago

“I ordered a defender 90 with 290mm wheelbase but received one which measures up at 280mm. I hope this can be resolved?”

Wheelspin Models 1 star review on 28th March 2026

Helpful Report

Posted 2 months ago

“Worst customer service I have ever had lost customer and will tell anyone that asks me ware I get bits for never to use wheelspin”

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Posted 3 months ago

“Waiting over a week now for my order, royal mail haven't received it, model shop blame royal mail. Will continue to use zen and mb from now on and suspect ill need to fight for a re fund in another week as time”

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Posted 3 months ago

“Absolutely not happy with this company we bought my grandson a remote control car and charger and battery .. went to charge the battery but won’t charge we were told when we contacted them about the problem that the battery cannot run below a certain voltage it’s dead and cannot be used again it’s rediculous !!we should have been advised about this and if this is the case it’s not suitable for children we were also told another battery won’t work with car so the car is no good to anyone..so disappointed especially my 12yr old grandson as it was his Christmas present and only used it once and they’re are going to do anything about it .. do not buy from this company it cost us £186 we will taking this further.”

Helpful Report

Posted 4 months ago

“Box damaged Battery dead not able to use the model v disappointed”

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Posted 10 months ago

Hi David, I am really sorry to hear you had a poor experience with a damaged item, We do our very best to ensure parcels are protected during transit. I understand that you have spoken with our staff to rectify the situation with the battery issue? If this is not correct and you are still having an issue please get in contact with the store and I will personally see to the issue. Dom.

Posted 9 months ago

“Excellent company,staff are very knowledgeable and helpful, prices are reasonable and on par if not better than competitors .”

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Posted 1 year ago

“I bought two servos from them, one was faulty, it was making an electrical arcing noise and the wires vibrated when it was plugged in. They're trying to say that's normal and nothing is wrong with it, now they're refusing to refund my money. Absolutely shocking customer service! I will never shop here again!”

Helpful Report

Posted 1 year ago

“Last 2 deliveries I had to ring the shop 3 working days after to fined out the order hadent been picked Thay picked it wile making me watch 8 min on the phone on hold Excuse I got wos were having work Done on are new track Will not use again”

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Posted 1 year ago

“Excellent Packing & Service Cannot Fault”

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Posted 2 years ago

“Wheel spine has got the lot, thank you keep going please! best regards Haydn Hallett-Jones.”

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Posted 2 years ago

“I have ordered parts for seagull planes. They cost me over $300 with extra shipping. order number 1053891. shipping number gb4224037429. Its been 3 weeks since it was shipped. All I get is "be patient". No body is even concerned about my order. I get condescending e-mails.”

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Posted 2 years ago

“You have been very good up until now. I ordered a part on Wednesday and payed £6.95 for next day delivery. I was unable to track my delivery as it said it wasn't available at this time. When it hadn't arrived by 7.00 o'clock I looked again to see a message saying it won't be delivered until tomorrow, Friday. As we are going away for the weekend in the morning and the postie don't come until the afternoon I won't have an rc car to use this weekend. Disappointed. A waste of £6.95 on no rc for the weekend!!”

Helpful Report

Posted 2 years ago

“I normally have excellent service from Wheelspin Models , good prices and fast delivery. I recieved a £50 wine voucher which I cannot use as neither my wife or me drink alcohol. So I sent Ben Locke Director a letter by Recorded Delivery asking for a gift card to spend in store instead. This letter was delivered on Tuesday 24th October 2023 and today it is the 28th October 2023. I gave my e-mail address , mobile and landline so very easy to contact me. Maybe Ben can contact me ?”

Helpful Report

Posted 2 years ago

“Prop shaft with gear for umx radian plane,item sent was wrong size,shaft with threads for propeller fitting wad too small,gear fitted was oversize.Return of item was delt with promptly as was a refund.However- item is still listed on website,because it doesn’t fit,the same will happen to your next customer.”

Helpful Report

Posted 2 years ago

“Shockìng service orderd a week ago still awaiting charger took out on flat grass flipped shell holder snapped back shock collapsed car is nakerd after paying just under 500 buck pile of poo”

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Posted 3 years ago

“Terrible service, I pre-ordered and was told my order was ready to collect, so I went to collect only to have to wait 50 minutes in a queue. Several people just turned around and left. All this while 2 staff members were talking as much time as possible to explain how battery chargers work, that's the point when you say to a customer, it's all in the instruction booklet. This experience was a week before Christmas and I understand people may think that this was a one off due to busy time of year, while let me crush that perception for you. I had a very similar experience at the start of November and September. I will not be using them again.”

Helpful Report

Posted 3 years ago

Wheelspin Models is rated 4.9 based on 5,367 reviews