Wheelspin Models Reviews

Name: Wheelspin Models
Address: Unit 9 The Cedars Business Park, Avon Road, Cannock, Staffordshire
Rating: 4.94

4.9 Rating 6,178 Reviews

98 %

of reviewers recommend Wheelspin Models

Company Reviews

Info

About Wheelspin Models:

Europe's largest model and hobby retailer.

Visit Website

Phone:

01543577278

Location:

Unit 9 The Cedars Business Park,
Avon Road,
Cannock
Staffordshire
WS11 1QJ

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Wheelspin Models 5 star review on 10th November 2026

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SENT A MESSAGE ON THE WHATS APP AS I HAD A PROBLEM. AND NO ONE REPLY AT ALL SO ONE STAR”

Helpful Report

Posted 1 week ago

Hi Martin, We're really sorry about this, and we completely understand why you're frustrated. We did reply to your WhatsApp message, but we've had a problem with outgoing messages not getting through, so our reply never reached you. That's not the experience we want anyone to have. We've since tried to call you and left a voicemail. If you give us a call on 01543 577278 (Mon to Sat, 9am to 5pm), we'll sort out whatever the problem is for you as quickly as we can. /Rich

Posted 1 week ago

“Jeg har ikke modtaget den enu.”

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Posted 3 weeks ago

“Brought a rc nitro truck from you guy 2 weeks ago that is faulty message about it being fix and all they say is they no longer work on them haven’t even offered to supply parts or even result the issue even tho they sell the rc car and haven’t message back about resolving the issue wouldn’t be buying from these guys again wouldn’t recommend to anyone no customer service just get told to message on what’s app but no reply don’t recommend them be nice to get a reply back to my enquiry and a solution to get it sorted shouldn't be having all this trouble with a rc truck that they have supplied that is only around 2 weeks old used once keep getting told they will get back to me but no reply”

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Posted 1 month ago

“It’s taken so far over a week to get some kind of resolution on a dead Lipo battery. It’s covered by warranty, but across 3 different technical people, neither want to actually sort the problem out for me. I’ve spent a fair amount with Wheelspin this year, but that now stops.”

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Posted 2 months ago

“I got this review before I got my order and I’m still waiting for it 😡😡😡😡”

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Posted 3 months ago

Hi Stephen, I am sorry to hear you have had a negative experience. I have contacted you via email regarding the issue. /Rich

Posted 3 months ago

“Pictures on the website don’t actually correspond with the part you get. Definitely better off going to the manufacturer themselves to get your parts.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback, and we are truly sorry for the frustration caused by the mismatch between the website image and the part you received. While we do our absolute best to ensure our online images are as accurate as possible, they can occasionally vary and are intended for illustration purposes. To ensure you get the exact match for your specific model, we always recommend double-checking the part number from your product's manual when placing an order. As discussed during our phone call, we want to make this right for you. You are more than welcome to return the parts to us for a full refund. If you need any assistance with the return process or help locating the correct part number for your manual, please don't hesitate to reach out to us directly at the store.

Posted 3 months ago

“My order has not arrived yet…. So I’m confused why I’m being asked to review it when the order has not been delivered to me?”

Helpful Report

Posted 5 months ago

“Very very slow delivery for the cost of the postage I paid. Won’t be using wheelspin again or recommending them to friends.”

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Posted 5 months ago

“Spur gear burnt out after roughly 30 minutes”

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Posted 6 months ago

“Try somewhere else first, there's plenty of choice. My recent experience has been very disappointing. A delayed dispatch of my order, a postage upgrade that was promised and didn't happen, apologies with excuses and a delivery deadline missed which ruined a race meeting. Compensation of £3.99 postage refund was offered when I place another order, if I contact them before checkout. I've been left feeling unconfident with ordering from wheelspin and not valued as a customer. I can't be bothered to jump through hoops for a postage refund of £3.99 on my next order. If I place another order I will give someone a chance, unless I've no other option.”

Helpful Report

Posted 6 months ago

“I ordered a defender 90 with 290mm wheelbase but received one which measures up at 280mm. I hope this can be resolved?”

Wheelspin Models 1 star review on 28th March 2026

Helpful Report

Posted 7 months ago

“Worst customer service I have ever had lost customer and will tell anyone that asks me ware I get bits for never to use wheelspin”

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Posted 8 months ago

“Waiting over a week now for my order, royal mail haven't received it, model shop blame royal mail. Will continue to use zen and mb from now on and suspect ill need to fight for a re fund in another week as time”

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Posted 9 months ago

“Absolutely not happy with this company we bought my grandson a remote control car and charger and battery .. went to charge the battery but won’t charge we were told when we contacted them about the problem that the battery cannot run below a certain voltage it’s dead and cannot be used again it’s rediculous !!we should have been advised about this and if this is the case it’s not suitable for children we were also told another battery won’t work with car so the car is no good to anyone..so disappointed especially my 12yr old grandson as it was his Christmas present and only used it once and they’re are going to do anything about it .. do not buy from this company it cost us £186 we will taking this further.”

Helpful Report

Posted 10 months ago

“Box damaged Battery dead not able to use the model v disappointed”

Helpful Report

Posted 1 year ago

Hi David, I am really sorry to hear you had a poor experience with a damaged item, We do our very best to ensure parcels are protected during transit. I understand that you have spoken with our staff to rectify the situation with the battery issue? If this is not correct and you are still having an issue please get in contact with the store and I will personally see to the issue. Dom.

Posted 1 year ago

“Excellent company,staff are very knowledgeable and helpful, prices are reasonable and on par if not better than competitors .”

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Posted 1 year ago

“I bought two servos from them, one was faulty, it was making an electrical arcing noise and the wires vibrated when it was plugged in. They're trying to say that's normal and nothing is wrong with it, now they're refusing to refund my money. Absolutely shocking customer service! I will never shop here again!”

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Posted 1 year ago

“Last 2 deliveries I had to ring the shop 3 working days after to fined out the order hadent been picked Thay picked it wile making me watch 8 min on the phone on hold Excuse I got wos were having work Done on are new track Will not use again”

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Posted 2 years ago

“Excellent Packing & Service Cannot Fault”

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Posted 2 years ago

“Wheel spine has got the lot, thank you keep going please! best regards Haydn Hallett-Jones.”

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Posted 2 years ago

Wheelspin Models is rated 4.9 based on 6,178 reviews