Name: Wheelspin Models
Address: Unit 9 The Cedars Business Park, Avon Road, Cannock, Staffordshire
Rating: 4.94

“Shockìng service orderd a week ago still awaiting charger took out on flat grass flipped shell holder snapped back shock collapsed car is nakerd after paying just under 500 buck pile of poo”

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Posted 3 years ago

“Terrible service, I pre-ordered and was told my order was ready to collect, so I went to collect only to have to wait 50 minutes in a queue. Several people just turned around and left. All this while 2 staff members were talking as much time as possible to explain how battery chargers work, that's the point when you say to a customer, it's all in the instruction booklet. This experience was a week before Christmas and I understand people may think that this was a one off due to busy time of year, while let me crush that perception for you. I had a very similar experience at the start of November and September. I will not be using them again.”

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Posted 3 years ago

“Still waiting for it, it’s not even been delivered yet”

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Posted 3 years ago

“Thank you for asking me post a review after my recent purchase. I’m afraid to say I am still not in receipt of the goods and are very disappointed 😟”

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Posted 3 years ago

“New to the rc wolrd. I brought a new body shell an it was warped (had a front window screen pressed upside down in the rear window) I didn’t realise untill preparation for spraying. I phoned to asked what i can do as now I’ve noticed it, it sticks out like a sore thumb. The first bloke i spoke to was amazing, later in the day i thought of another question so i called back to have STEVE answer, he was extremely rude didnt say hello, from the very start of the call he seemed defensive and just started arguing. I dont think he understood what i was asking. Ive posted our phone call in a few rc groups everyone seems to think the same thing… he was unprofessional! They know they have done wrong because today they posted a review about how awesome the team is!”

Wheelspin Models 1 star review on 10th August 2022

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Posted 4 years ago

“The order was dispatched on 18/7/22 Should get it Friday,but I may not be in so I will not get it until Monday 25/7/22 Not good service from you and the post office,”

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Posted 4 years ago

“I give 1 stars as DPD trashed my parcel and left me waiting for it to be delivered for 4 days know I wouldn't be receiving it.. after contacting wheelspin, they gave me a DPD number to chase it up myself when I felt that wheelspin should had done this on my behalf.. on contacting DPD they wasn't happy as wheelspin gave me the business phone number and was told I would have to contact thir customer service. Called DPD customer service and was then told my parcel had been damaged and I would not be receiving it... now my 4th phone call,, I informed wheelspin of what DPD told me and only then did wheelspin look at my DPD track and I was told DPD uploaded a pic of an empty box.. unfortunately the item is now out of stock with no indication to restock times and was refunded... well thanks for the massive help i provided to myself and a total waste of my time... I'm a unlikely returning customer 👎👎👎👎👎”

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Posted 4 years ago

“Hi, sorry not had the parcel yet, Paul”

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Posted 4 years ago

“Great service as long as you don’t need to contact them for help with your order I’m im over £200 down on an order I placed with wheelspin They are not the cheapest and the after sale Service is non-existent trust me Buy from someone else”

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Posted 4 years ago

“Absolute disgrace. Taken the money for a new bait boat and the next day had a message from them saying out of stock. Won't be using this company ever again.”

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Posted 6 years ago

“got a refund off these took nearly a month to be complete for to check bank and still not back in my bank never use these again quick anuff to take money but not to give back”

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Posted 6 years ago

“Brought a helicopter for £280 and opened box two weeks later to find missing control, battery and charger. Went to store to explain and was accused of selling the items on EBay, why anybody would say that is beyond me as surely you would say the helicopter was missing not the cheapest thing in the box. I have spent thousands in this store and the manager said this does not matter which surprises me as I always thought that customer loyalty was the life blood of any business. I was also told that the 30 day policy of returns only applied to internet sales, what a lie! I’ve never been so disappointed with a company or their attitude to customers I just hope people that spend a lot of money with them realise that they don’t give a dam about their customers or value the business that they are given.”

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Posted 6 years ago

“Unfortunately, we have to agree with other recent reviews which have highlighted poor customer service. We have bought many parts successfully from this company for a couple of years, and they have usually been of great quality. However an electric motor failed within an hour of installation, and when returned for review and replacement, not only were we refused a refund or replacement for a part not fit for purpose, but were also questioned as to whether we were trying to pass off a much older part as the damaged item. Sadly, will not be using this company again.”

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Posted 7 years ago

“Unfortunately, we have to agree with other recent reviews which have highlighted poor customer service. We have bought many parts successfully from this company for a couple of years, and they have usually been of great quality. However an electric motor failed within an hour of installation, and when returned for review and replacement, not only were we refused a refund or replacement for a part not fit for purpose, but were also questioned as to whether we were trying to pass off a much older part as the damaged item. Sadly, will not be using this company again.”

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Posted 7 years ago

“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”

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Posted 7 years ago

“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”

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Posted 7 years ago

“bought a truck it broke on the 2nd day "unsatisfactory quality" i was refused a refund and they think the consumer rights act don't apply to them --Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act”

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Posted 8 years ago

“I ordered parts on the 15th May and paid for next day delivery, I have just received an email stating that the item will be delivered on 21st May. I will never use this company again.”

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Posted 8 years ago

“Wanted to order parts, found the manufactures part number, wheel spin said that they didn’t list it. Couldn’t be bothered to check with the manufacturer. Not helpful at all, having spent over £500 with them I shall be going elsewhere next time.”

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Posted 8 years ago

“Drove for over an hour but when we arrived it looked nothing like the photos on their website, just a large understaffed counter with unpriced models on display.”

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Posted 9 years ago

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