Name: Wheelspin Models
Address: Unit 9 The Cedars Business Park, Avon Road, Cannock, Staffordshire
Rating: 4.94

“got a refund off these took nearly a month to be complete for to check bank and still not back in my bank never use these again quick anuff to take money but not to give back”

Helpful Report

Posted 5 years ago

“Brought a helicopter for £280 and opened box two weeks later to find missing control, battery and charger. Went to store to explain and was accused of selling the items on EBay, why anybody would say that is beyond me as surely you would say the helicopter was missing not the cheapest thing in the box. I have spent thousands in this store and the manager said this does not matter which surprises me as I always thought that customer loyalty was the life blood of any business. I was also told that the 30 day policy of returns only applied to internet sales, what a lie! I’ve never been so disappointed with a company or their attitude to customers I just hope people that spend a lot of money with them realise that they don’t give a dam about their customers or value the business that they are given.”

Helpful Report

Posted 5 years ago

“Unfortunately, we have to agree with other recent reviews which have highlighted poor customer service. We have bought many parts successfully from this company for a couple of years, and they have usually been of great quality. However an electric motor failed within an hour of installation, and when returned for review and replacement, not only were we refused a refund or replacement for a part not fit for purpose, but were also questioned as to whether we were trying to pass off a much older part as the damaged item. Sadly, will not be using this company again.”

Helpful Report

Posted 6 years ago

“Unfortunately, we have to agree with other recent reviews which have highlighted poor customer service. We have bought many parts successfully from this company for a couple of years, and they have usually been of great quality. However an electric motor failed within an hour of installation, and when returned for review and replacement, not only were we refused a refund or replacement for a part not fit for purpose, but were also questioned as to whether we were trying to pass off a much older part as the damaged item. Sadly, will not be using this company again.”

Helpful Report

Posted 6 years ago

“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”

Helpful Report

Posted 6 years ago

“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”

Helpful Report

Posted 6 years ago

“bought a truck it broke on the 2nd day "unsatisfactory quality" i was refused a refund and they think the consumer rights act don't apply to them --Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act”

Helpful Report

Posted 7 years ago

“I ordered parts on the 15th May and paid for next day delivery, I have just received an email stating that the item will be delivered on 21st May. I will never use this company again.”

Helpful Report

Posted 7 years ago

“Wanted to order parts, found the manufactures part number, wheel spin said that they didn’t list it. Couldn’t be bothered to check with the manufacturer. Not helpful at all, having spent over £500 with them I shall be going elsewhere next time.”

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Posted 7 years ago

“Drove for over an hour but when we arrived it looked nothing like the photos on their website, just a large understaffed counter with unpriced models on display.”

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Posted 8 years ago

“Paid for items which they said they had. Contacting them by email 2 weeks later to find they still did not have my items. I cancelled the order by reply email immediately and asked for a refund. Much later the same day I received an email to say the order had been posted. Nothing arrived. A week later I asked again for the refund and this time they said thay had just posted it. The last time they had made a mistake and had not posted it! Nothing ever arrived(again), and neither did my refund. Despite repeated contacts just kept passing me to each other and nobody was really bothered. Dreadful customer service and I really would like to think it was not done intentionally. I do have the full email dialogue.”

Helpful Report

Posted 9 years ago

“My husband received a model for Christmas, unfortunately it was the wrong part. After christmas, I emailed in to say it was the wrong bit and to ask to swap it for the correct part, I received an aggressive message back saying it was out of the exchange time and there was nothing they could do. Poor attitude, poor customer service, the shipping time was excessively long and the product came in an old cardboard box... Not branded packaging. Not very professional or helpful. Steer clear!”

Helpful Report

Posted 10 years ago

Wheelspin Models Reviews