Wave Sup Boards Reviews

4.6 Rating 186 Reviews
93 %
of reviewers recommend Wave Sup Boards
4.6
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.1 out of 5
Read Wave Sup Boards Reviews

About Wave Sup Boards:

Our range of inflatable sup products features some of the most competitively priced, durably designed, and technologically innovative paddleboards for sale in the UK right now. Featuring an extensive range of sleek, contemporary, and affordable sups, Wave has committed to placing accessibility at the center of our brand.

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Wave Sup Boards 5 star review on 22nd April 2024
Thomas T****
Wave Sup Boards 5 star review on 11th April 2024
Francesca McCul****
Wave Sup Boards 5 star review on 6th April 2024
Stephen ****
Wave Sup Boards 4 star review on 15th February 2024
Walter Cer****
Wave Sup Boards 4 star review on 15th February 2024
Walter Cer****
Wave Sup Boards 5 star review on 12th February 2024
Emma F****
Wave Sup Boards 5 star review on 20th January 2024
Philip Cla****
463
Anonymous
Anonymous  // 01/01/2019
Very pleased with the board+equipment,the quality is great and the colour is fab🙂.Very quick delivery too and a decent price.Very pleased with my purchase👍
Wave Sup Boards 5 star review on 23rd August 2022
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Bought the WAVE TOURER SUP PACKAGE (11ft), it was an impulse buy and I had no previous SUP experience, ordering was straight forward and it arrived within a few days ahead of our UK break. Simple to set up, it did deflate on me first time as valve wasn't set correctly, oops just human error! I had read in a couple of the reviews that the fin could be problematic but nothing a few gentle hits with a mallet didn't sort out. it definitely took me a while to get standing up without falling off, but really enjoyed the learning experience, my kids stood up on it no problem at all!
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Hi everyone. I have lost detachable fin on my WAVE SUP PRO MODEL (I was playing on shallow water and took it off for a while). I ordered spare fin on their website and has been shipped same day. Unfortunately I have received wrong item so I contacted customer service after delivery arrived. They replied within 24hr although they suggest it might take up to 48hr on their website so it was super quick! They sorted another delivery with right item that was shipped same day. I am extremely satisfied with help from Zoe, that is really professional, helpful and serve customers on the best possible level. I can recommend wavesups as reliable brand.
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Hi Guy's, I ordered the aqua pro... got a bit ahead of myself as never paddled before but what was delivered was awesome! Appears to be of good quality and everything you need in the box. Managed to stand up straight away although quite wobbly at first until I moved my feet forward. Personally very impressed and would recommend to anyone thinking of buying a board.
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Simply wow. Delivery was super quick with the board being delivered in 2 days from ordering. I actually purchased 2 boards one for myself and one for my son. As a comparison I already have 2 paddle boards. A hard board and another for surfing. I wanted an inflatable for easy transportation in my small van but this board really does perform well. So far it has been used on the river and sea in a variety of conditions and I have also covered a few 14km paddles. I find myself going for the inflatable rather than the hard board when going for a paddle on the local river and sea. Buoyancy is excellent, stability really good, the board tracks fine paddling in a straight line with ease. The board also cruises well at speed for a distance. Standing up on this board is super easy, the board is very forgiving for beginners and my son's second paddle was a 12km paddle stood up! The paddle provided is a cheap starter paddle but way better than others on the market and it is now in my van as a spare backup and I have no issues using it. Essentially for not very much money my son and I have created memories together, enjoyed paddling with others and look forward to creating many more. Build quality, only time will tell how the board stands up to regular use but from my initial inspection the board seems to be well made, weighs the same as much more expensive boards so I would assume the same style and strength of material is used. Would I buy another one if needed, yes without doubt.
Wave Sup Boards 5 star review on 16th August 2022
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Top quality equipment. Fantastic service.
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I have received completely wrong item. I have been calling and emailing but there is no response. It has been over 3 weeks and I still can't get anything sorted.
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Would not have ordered off this company ,if I had looked properly and seen that it was DPD delivering the item. I think you should look into "their" reviews and get yourself another courier company.
Helpful Report
Hi there, Thank you for taking the time to leave a review. The third-party carrier DPD successfully delivers tens of thousands of parcels every single day across the entire U.K for both ourselves and other companies and they have one of the highest success rates also. Looking into your own order, it appears that this was dispatched from our own warehouse the very next morning after you placed your order. However, the third-party carrier ran into an unforeseen delay when your order was out for delivery - not to worry though, they re-attempt this the following day so I'm confident you will receive this very soon! Kind Regards, Tom @ Team Wave
I have tried contacting the enquires email address however now response. My fin is faulty, it takes 3 adults to push it on, it’s impossible. Please can you let me know how to have this resolved asap. I’m happy with the board other than this. Thank you
Helpful Report
Hi there, Thanks for getting in touch and I'm sorry to hear this! I was unable to see any correspondence from you, so I've emailed you directly now in hopes to resolve this as soon as possible. Kind Regards, Tom @ Team Wave
Appalled at service Ordered sup last week for a gift which had not arrived No reply to any e nails and office number called said closed even though website stayed open in opening hours Still awaiting a response Missed giving the gift now would not advise anyone using this company
Helpful Report
Hi there Sharen, I've looked into this for you and can see your Sup is on Pre-Order. This means you have made the purchase and placed an order in advance of our warehouse receiving stock. The estimated delivery date is around September 1st - this delivery date is shown in the item name when selecting the board you chose. This would also be displayed at checkout before finalising the purchase. Once in stock and shipped, you will receive an email confirming the tracking details! Kind Regards, Tom @ Team Wave
The SUP was bought as a birthday present for my wife. She was hesitant at first(even though she had harped on about getting one) but when it was used she's totally changed her mind and even her sisters have been trying it out. The SUP is extremely well made and delivery was within 2 days. Well worth the money.
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It's been 20 days since I placed my order and it still has not shipped yet! Meanwhile all negative reviews seem to get deleted or are being placed "under review". Let's see how long this one lasts...
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Hi there TJ, I'm really sorry to hear you're still waiting on your order to arrive, this is most unusual so I'd like to resolve it as soon as possible for you. Reaching out to our Customer Care team directly is the fastest way to have any queries or concerns resolved for you, however I'm unable to see an email or otherwise etc from you I'm afraid. Therefore, I've reached out directly now in order to look into this for you. Kind Regards, Tom @ Team Wave
Warning do not buy from them customer service is non existent. Missing parts bad quality fake reviews.
Helpful Report
Hi there, I apologise if you feel you have not had a pleasant experience, however I was unable to find any correspondence from you on the email address that was used to place this review sadly, so I'm not quite sure of the nature of your query. Rest assured, there are several means of getting in touch with our Customer Care team directly, and these include Email, LiveChat, Social Media as well as a Callback Request Service. Our warehouse team also have an excellent rate of success with shipping orders and any missing parts for example are extremely rare and very few and far between; I do apologise if your own was one of those few affected though. In regards to your point regarding the reviews, invitations that allow verified customers to leave genuine comments are routinely sent out from an automated system used by Reviews.IO for both positive and negative feedback. I have emailed you directly to have your concern resolved as quickly as possible and I look forward to hearing back from you soon. Kind Regards, Tom @ Team Wave
We love our boards, every about them has been great. Great value & fast delivery perfect all round
Wave Sup Boards 5 star review on 24th July 2022
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We've had a previous board with Wave that has met requirements, but decided to get another one - Unfortunately the quality has been really poor, and the customer service team have been very hard to get hold of to rectify any issues - the automated servicebot is absolutely useless. Really disappointing as was hoping to take it on holiday with us but nothing has been resolved :(
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Hi there, I'm so sorry to see the condition in which this arrived - this is extremely unusual and I have therefore reached out to you now directly to have this resolved as soon as possible. I look forward to hearing from you! Kind Regards, Tom @ Team Wave
They claim to do 2-3 day shipping but I have placed my order over 10 days ago and still do not even have a tracking code. Their customer service bot is horrible and the real customer agents don't respond.
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A great and fast service. For me I was let down by dpd being a little useless which is a recurring thing at our new address but no complaints with the service or the product other than DPD.
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Fantastic company with amazing customer service! Have recommended them to lots of friends and family, and even returned to buy more paddle boards from them! Highly recommend
Wave Sup Boards 5 star review on 7th June 2022
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I love my Wave SUP! So much so that I've just bought a second! Really good quality and easy to inflate/deflate.
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Purchased an 11ft Wave Pro package and even after 1 (long) outing have been really impressed with the quality and look. Very happy. Customer service experience (email only) has been very positive (both Molly and Charlotte) and am very happy to recommend. I unfortunately lost or knocked off my fin during my first and only outing and as a gesture of good will I have been sent a replacement fin - which is brilliant. As a small company I know receiving honest reviews are important and whilst I have already recommended Wave to others looking at paddle boards, I do have a couple of suggestions. 1) Greater range of accessories please - double paddle for kayaking as previously suggested is a great idea. Replacement fins etc for each of the different boards. Dry bags? 2) I had tried the customer services number of a few occasions and it was always with a ‘sorry we are closed’ message, even after 9am and 10.30am on the weekdays I called. Whilst I was very happy with the email and the timely responses other may prefer to call and speak to someone
Helpful Report
Hi Matt, Thank you for such a lovely review and I'm thrilled you're loving your new Sup! It's great to hear those suggestions also; I will definitely pass over those words as we're always looking for honest feedback to help us improve. Happy Supping! Kind Regards, Tom @ Team Wave
Wave Sup Boards is rated 4.6 based on 186 reviews